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Name of author Rick Baker, P.Eng.

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Thought Tweet #961

by Rick Baker
On Mar 24, 2014

Thought Tweet #961 We never should have agreed to 'Show & Tell'. We should have insisted on 'Show'.

 

The Thinking Behind The Tweet

'Telling' ain't halfway near what it's cut out to be. Reminds me of my early career when we had a Mel Sell and a Mel Tell. Actually it was probably Mel Tel but nobody ever wrote it. They just said it.

Tags:

Communication: Improving Communication | Thought Tweets

Thought Tweet #959

by Rick Baker
On Mar 20, 2014

Thought Tweet #959 People think 600-700 words per minute. People talk 100-200 words per minute. Most people listen...maybe 8 or 10?

 

The Thinking Behind The Tweet

Listening - a little bit goes a long way. Just imagine what could be accomplished by a lot of listening.   

Tags:

Communication: Improving Communication | Thought Tweets

Processes & Situations - The Keys to Influencing People

by Rick Baker
On Mar 20, 2014

As part of our ongoing effort to seek simple, Spirited Leaders arrived at the conclusion - Business Contains Only 3 Things: People, Processes, & Situations. We have written about Business Contains Only 3 Things. We have also written much about People...and Processes...and Situations...and the interplay between these '3 Things', The Only 3 Things in Business.

 

Processes and Situations have a huge impact on People's behaviour. Expressed another way, People react to Processes and Situations and adjust their behaviour, either consciously or unconsciously, to fit their perceptions of the Processes and Situations. 

Processes & People:

Communication is a Process. We have the ability to choose how the communication process happens. Communication process involves different transmitters, receivers, media, timing & pace, content, tone, style, etc. When People experience communication Process they react to it. If they are comfortable with the communication process then people tend to be more receptive and behave in positive ways. If they are not comfortable - if they are uncomfortable with the communication process - then they tend to be less receptive and behave in ways that are consistence with avoidance or resistance. 

We know people react to the packaging of the message.

Yet, often, that is forgotten. Often, people feel/think they are too busy to take the time to package their communications: they don't plan the communication process, they just let communication happen. Then, they find other people do not respond well to their messages. Consequently, they fail to accomplish the things they desire.

Perhaps, the following picture will help these people...

 

If you want to influence People's behaviour, you need to make sure your Processes support 'Influence'. Particularly, pay attention to communication processes. 

And, if you want to influence People pay attention to Situations...

 

Develop an understanding of Situations and how they affect People's behaviour:

  • Study Situations - which ones align with success and which ones do not?
  • Observe how People react in certain key/crucial Situations - what might you be able to do to bring about the behaviours you want?
  • Anticipate Situations - like the moves in a chess game, most People reactions can be anticipated
  • Adjust your behaviour in Situations - self-control is the first step...then there is much more
  • Plan & design Situations - this is the leader's obligation

Pave the path for 'Influence'. 

Spend more time thinking about and developing expertise covering Processes and Situations...

Tags:

Business Contains Only 3 Things | Communication: Improving Communication | Influencing

Do as I say and don't expect me to give myself the same advice.

by Rick Baker
On Mar 11, 2014

There's an old saying, "Do as I say, not as I do."

That saying captures the fact people provide advice to others that is totally inconsistent with the actions they display to others.

Why do we instruct one way and act the opposite way?

We do we give advice to others that is inconsistent with our self-advice?

Do we treat others harshly and cut ourselves slack?

Yes and yes...frequently.

Do we provide better advice to others than we provide to ourselves?

Yes...frequently.

Why do we do these things?

In a word - Emotions.

Each of us has long-lasting and deep relationships with our emotions. Each of us has formed habits that are laced up in the emotion-legacies we experience as feelings. And, while our own emotions hold strong influence over us, we have far less ability to empathize with the emotions and feelings experienced by others. Consequently, the advice we give to ourselves is wrapped up in our emotional baggage while the advice we give to others is not (or, at least, the emotional baggage around it is much thinner).

Does that imply the advice we provide to others is better than the advice we give to ourselves?

Yes...at least the cold, hard logic of the advice is better.

On the other hand...No. The other person will quickly wrap up our logical advice in his or her own emotional baggage and so our advice will be distorted and, in the vast majority of situations, it will not be followed. Put another way, the other person will tend to cut himself or herself the same emotion-wrapped slack we would apply to ourselves.

All of this seems to point to the value of building something like 'reverse psychology' into the advice we provide to others. We can do this by refraining from giving advice to others and instead let others know the advice we would provide to ourselves if we were in the same situation. Then, we could be candid about the quality of our self-advice. We could let the other person know our self-advice has the habit of being laced with logic-defying emotional baggage. We could let the other person know our self-advice is quite often flawed to dysfunctional. All that said, the person may give thought to his or her own self-advice, inject some emotion-defying logic into it, and actually follow it. That would be a constructive outcome.

Later, seeing the positive results of the advice self-selected by the other person, we could choose to follow the advice we did not give.

Then that old saying could be altered to - "Do as you say and I'll do as you do."

Wouldn't that be a win-win!

 

 

Thought Tweet #951

by Rick Baker
On Mar 10, 2014

Thought Tweet #951 The processes you use when you communicate influence people more than the logic you express.

 

The Thinking Behind The Tweet

According to Chip Heath and Dan Heath ['Decisive', 2013] "When the researchers compared whether process or analysis was more important in producing good decisions - those that increased revenues, profits, and market share - they found that "process mattered more than analysis - by a factor of six.""

Good Decision Making relies on good decision-making processes.

Good Influencing relies on good influence-making processes.

And Business Contains Only 3 Things: People, Processes, & Situations

When differences were settled with cannons

by Rick Baker
On Feb 18, 2014

In the old sea-days, differences of interests were settled ...

  1. You are the captain of your ship
  2. You know your interests and the interests of your ship
  3. You see his ship and you believe his interests do not align with yours
  4. You clarify your interests and display your cannons for him to see
  5. Still, you and he do not see eye to eye
  6. Your cannons shoot across his bow
  7. A battle ensues
  8. You board his ship
  9. He agrees to your terms 
  10. His ship has a new captain

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