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Name of author Rick Baker, P.Eng.

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The Destructive Power of Attribution Bias

by Rick Baker
On Apr 24, 2014

From Wikipedia...

In psychology, an attribution bias or attributional bias is a cognitive bias that refers to the systematic errors made when people evaluate and/or try to find reasons for their own and others' behaviors.[1][2][3] People constantly make attributions regarding the cause of their own and others’ behaviors; however, attributions do not always accurately mirror reality. Rather than operating as objective perceivers, people are prone to perceptual errors that lead to biased interpretations of their social world.[4][5]

***

People jump to conclusions. People have Automatic Negative Thoughts [ANTs]. 

People overestimate the accuracy of their intuition and their gut feel fails them. 

All of these things are in the zone of Attribution Bias. 

And Attribution Bias wreaks havoc when problems arise in business. 

To be more clear - Attribution Bias wreaks much havoc in business. Much damage occurs when Attribution Bias rears its destructive and flawed-attribution head into the face of problems.

Here's what that looks like:

  • a problem arises
  • one person just knows the other person is at fault [that's the special 'gift' of Attribution Bias]
  • everything gets personal; everything gets difficult; much time & energy is wasted; little gets resolved
Business people lay this sort of Attribution Bias on one another all day long.

As a result, they get to share a whole bunch of interpersonal tension and workplace stress.

As a result, the organization where they work gets to achieve less-than-necessary success.

Everybody loses...maybe a little...maybe a lot...regardless, everybody loses.

That's why it is important to understand Attribution Bias.

That's why it is important to free oneself from the grips of Attribution Bias.

Thought Tweet #983

by Rick Baker
On Apr 23, 2014

Thought Tweet #983 Criticism is a contagious thing...it's the polar opposite of 'Pay It Forward'.

The Thinking Behind The Tweet

When we criticize others they tend to carry on the tradition by criticizing the people the encounter...they criticize the person in front of them in the Tim Horton's drive-thru or their children who are not taking homework quite seriously enough, etc., etc., ad nauseam.

All of us seem to be hard-wired to be critical of others...at least, the vast majority of us seem to possess and illustrate this human condition. Despite that fact, very few of us find value in receiving criticism. Very few of us indeed...

Regardless of how we deliver and receive criticism from others, most people - when you cut through their external facade: whether arrogant, or brave, or puzzled, or aggrieved most people - are quite critical of themselves. We should neither forget nor underestimate this aversion to criticism. Even people who are very tough on themselves don't like it when others treat them that way.

Tags:

Criticism: Constructive Criticism is an Oxymoron | Thought Tweets

What must-haves are on your Criticism List?

by Rick Baker
On Apr 17, 2014

When we buy a home, many of us create nice-to-have and must-have lists to sort out our desires and priorities. This allows us to have plans that encourage tempering of emotions when the time comes for decisions to be made. It also allows us to consider and discuss with others our true preferences and biases before we make decisions.

Most of us do this when we buy a home. Most of us do this when we make other major purchases, when we plan vacations, and when we make important decisions such as selecting the place for higher education. 

We create these must-have and nice-to-have lists to attend to our interests and the interests of others near and dear to us.

***

There is value in following a similar approach when we critique other people's performance.

If we feel compelled to express criticism, we should at least be considerate enough to reduce the quantity of it to the must-have items.

There's no need to express each and every piece of shortcoming. 

Instead, we can create the long list of our complaints/objections/grievances. Then we can sort and rank them in must-have and nice-to-have lists, much the same way we would do if we were determining the key criteria for a major purchase. Then we could select the most-important must-have. And, we could limit our criticism to that single item.

When it comes to delivering criticism it is better to conclude every little bit hurts rather than every little bit helps.

While I have not heard about studies to confirm this, common sense suggests the laying on of criticism-item after criticism-item yields diminishing returns. That assumes the desired return is persuading the criticized person to agree with the criticism.

On the other hand, if the goal is annoying, angering, or alienating the person being criticized then this Thought Post will not be helpful.

"Criticism, meet Decision"; "Decision, meet Criticism"

by Rick Baker
On Apr 16, 2014

"Criticism, meet Decision"; "Decision, meet Criticism"

Yes, I know you have met many times before and spent much time walking hand in hand. And while your hands have clasped together in confused alliance the meeting of your minds has created little of value.

I'm not blaming you...just pointing out a facet of the human condition.

As I observe you, it seems to me the two of you are self-blinded by biases. Each of you is laced up with the self-tied thoughts of the other. Each struggling to communicate unless speaking the assaulting language of the other.

You share a primary goal - 'Protect Self From Others'.

As a result, regardless of the motives you perceive, you provide little of value to others.

It seems you are destined to compete with everyone you touch.

 

Tags:

Criticism: Constructive Criticism is an Oxymoron | Delegation & Decisions

Thought Tweet #978

by Rick Baker
On Apr 16, 2014

Thought Tweet #978 When it comes to delivering criticism it is better to conclude every little bit hurts rather than every little bit helps.

 

The Thinking Behind The Tweet

When they deliver criticism, some people like to lay it on thick.

They seem oblivious to the fact nobody likes to receive it that way.

Tags:

Criticism: Constructive Criticism is an Oxymoron | Thought Tweets

Thought Tweet #977

by Rick Baker
On Apr 15, 2014

Thought Tweet #977 When compelled to express criticism, at least be considerate enough to reduce the quantity of it to the must-have items.


The Thinking Behind The Tweet

Criticism: less is better.

And: Why tune out the person you are trying to correct.

 

Tags:

Criticism: Constructive Criticism is an Oxymoron | Thought Tweets

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