The Thinking Behind The Tweet

People want independence, however, and perhaps even more, they want relationships. Trust is the essence of relationships and trust gets built slowly while it gets destroyed quickly.

Accountability reminds us to perform as we said we would. We want to be accountable and trusted so we can have quality relationships.

The Thinking Behind the Tweet

Do what I say not what I do does not cut it. Probably, most of us can remember incidents when we were children and adults in positions of authority gave us instructions that they themselves did not follow. To the extent that happened, we learned to resist instructions that came to us as do what I say not what I do. As we gained experience and confidence our resistance to these inconsistent demands increased. Now, we have much trouble following instructions from people who do not lead by example. And, we distrust those who talk the talk but don’t walk the walk.

Have you noticed, in business, many followers are frustrated?

You see it at the drive-thru, you see it when you're shopping, you see it at the office... you see it everywhere.

Employee frustrations are costly. Employee frustrations lead to absenteeism, turnover, and disputes and conflicts between employees. Employee frustrations are often the cause behind clients becoming disgruntled.

There are literally mountains of self-help literature designed to deal with employee frustrations. Regardless, employee frustrations persist.

How are you addressing this problem?

Are you getting to the root causes?

Do you realize lack of self-confidence is the major cause underlying employee frustration?

Do you realize most people - most employees and most frustrated employees - do not understand that self-knowledge is required to battle self-confidence shortfalls?

Do you take the time to help your employees learn how to develop self-confidence?

Do you provide them tools to build self-confidence?

Do you provide them a role model to illustrate self-confidence?

Do you work at maintaining and building your own self-confidence?

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Work at maintaining and building your self-confidence. Lead by example. Help your people maintain and build their self-confidence levels. Then they will be less frustrated. Being less frustrated they will perform better. Their improved performance will be infectious in a very positive way.

This is the route to inspiring people, influencing action, and improving business performance.