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Name of author Rick Baker, P.Eng.

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Small-business management disconnect and the disappearance of the executive assistant

by Rick Baker
On Feb 25, 2014

Recently, a friend of mine shared some of his thoughts about the state of the small-business environment. He talked of the small-business owner’s reluctance to spend money on consulting assistance. And, he talked about the difficulty small-business owners experience when they attempt to teach the people they have in key roles how to improve performance…the ‘management disconnect’.  And, he talked about the disappearance of the executive assistant.

In summary, he described the isolation of small-business owners…men and women who champion business innovation, growth, sustainability, and all the benefits enjoyed by all the people they positively touch.

As he talked, I thought about the tremendous drive I have seen over and over in the eyes and actions of small-business owners.

As he talked, I thought of the frustrations I have experienced in a consulting role. It is easier to consider then provide quality advice to help another person’s business than it is to consider then provide quality advice to help your own business. That’s why I have used business consultants…and still do. That’s why it is frustrating to watch small-business owners experience relentless problems, many of which should be avoided so the owners can focus more thought and effort on their crucial problems. It is even more frustrating to watch small-business owners struggle at the hands of their key people and, even worse, their business partners.

As he talked, I thought about all the small-business owners who have talked to me about their attempts to hire good executive assistants…how, not all that long ago, executive assistants brought so much value to their bosses' business lives…and, it went without saying, also to the business lives of all the people they positively touch: coworkers, clients, and the families of all. Now - quality executive assistants, wherever they are, do not connect with and work with small-business owners.

As he talked, I thought about the numerous small-business owners who struggle with hiring, training, and keeping quality 2ICs, people who can expand the value the small-business owner brings to his or her organization. And I thought about the unreasonable demands many 2ICs place on their small-business owner-bosses: unreasonable pay expectations, unwillingness to accept and implement instructions, inflexibility, and inability to change in positive and necessary ways.

Yes – in the small-business sector:

  • Small-business owners face expanded challenges,
  • There is a growing rift between owners and key people,
  • Skilled executive assistants are extremely hard to find, &
  • There is a reluctance to invest in help offered by consultants.

Yes – these are current problems.

And– these problems do not have to be.

...we need to acknowledge them and pick away at solving them.

Tags:

Leaders' Thoughts | Solutions & Opportunities

Thought Tweet #935

by Rick Baker
On Feb 14, 2014

Thought Tweet #935 If we understand people, we can help them do process; if we understand process, we can help it serve people.

 

The Thinking Behind The Tweet

Business Contains Only 3 Things: People, Process, & Situations

Amazing things happen at the interface of People & Process. Sometimes the amazing things are productive, constructive, and laced with the creation of value. Other times, they are stressful, confusing, and dysfunctional. To expand the former and reduce the latter, leaders need to help followers do process and construct processes so they serve people. 

Tags:

Business Contains Only 3 Things | Leaders' Thoughts | Thought Tweets

Self-Centered...and more

by Rick Baker
On Feb 14, 2014

Recently, my friend Ron talked to me about a book he read some time ago that described 3 types of people behaviours: self-centered, team players, and leader/mentors.

As my friend talked, this picture popped into my mind:

 

And I thought...

Self-Centered: That's the way we all start out...little, selfish, & needy babies.

Then we learn there are other people and, as we grow, we learn how to get along with them.

We become Team Players: the more skilled we and our team-mates are at team play, the more success we experience.

When we experience a large-enough amount of success over a long-enough period of time we possess the ability to lead and mentor other less-experienced and less-skilled people.

Leader/Mentor: when we excel in this area we have reached a pinnacle...an achievement...an ability to help others lead. 

Tags:

Beyond Business | Leaders' Thoughts | Personalities @ Work | Thinking as in Think and Grow Rich

Good leaders were first good followers

by Rick Baker
On Feb 5, 2014

To be a good leader you must first be a good follower.  

Your ability to lead is limited by your ability to follow.

So, good leaders were first good followers. When they followed, of course, they had a boss. Maybe that boss was a good leader, maybe not. Regardless, that boss had strengths and weaknesses. That boss' strengths provided opportunities to learn. That boss' weaknesses provided opportunities to use strengths. And so, the good follower watched, listened, and learned and the good follower used personal strengths. Over time, the good follower developed and improved. Over time, the good follower learned what it takes to become a good leader.

To be a good leader you must first be a good follower.  

Your ability to lead is limited by your ability to follow.

Tags:

Leaders' Thoughts | Solutions & Opportunities | STRENGTHS: People-Focused for Success

Good Things come in 3's...including the ways leaders INFLUENCE

by Rick Baker
On Feb 3, 2014

Start With WHY

Good leaders know people's emotions can be touched and people can become motivated when they understand WHY. WHY messages appeal to emotions. HOW and WHAT messages connect with logic. Emotions drive decisions and inspire action; emotions overrule logic. So, when good leaders communicate they start with why.

 

Stick with INTERESTS

Good leaders know disputes can be avoided and disputes can be diffused when people focus on Interests rather than talk about Rights or take action to exercise Power. Interests differ...however, for most people in most situations, one person's Interests do not threaten others. Certainly, they do not threaten others like claims about rights do or like actions that illustrate the use of power do. So, when good leaders communicate they stick with interests.

source: Interests, Rights, & Power circles - Mark Weber, UW

 

Talk ADULT to ADULT

Transactional Analysis taught that people's behaviour can be described in 3 ways: Parent, Adult, & Child. Parents make demands, Children are told what to do, and Adults do not achieve successful results when they behave like Parents or when they behave like Children. Good leaders know communications are most productive when people behave like Adults [not like Parents, not like Children]. So, when good leaders interact with people they endeavour to talk adult to adult.

Tags:

Emotions & Feelings @ Work | Influencing | INSPIRE PEOPLE - GROW PROFITS! | Leaders' Thoughts

And another 5 ways to Influence

by Rick Baker
On Jan 31, 2014

Understand People Do Only 3 Things: Good Habits, Bad Habits, & New Things

Good Habits are things people think and do that help them achieve long-term desires and goals. Bad Habits are things that people think and do that do not help them achieve long-term desires and goals. Good leaders use these simple definitions to inject clarity into their lives. Then good leaders work at reducing their performance of Bad Habits and expanding their performance of Good Habits. And, good leaders test New Things...relentlessly seeking more Good Habits.

Take Talent To Task

Good leaders are fascinated by people's talents. When people's talents show a capability of aligning with the trust of the leader's goals, good leaders ensure the talented person has access to (1) opportunities to put the talent to productive use, (2) specialized knowledge to complement the talent, and (3) time to practice skills to hone the talent into a personal strength. Then good leaders don't leave things to chance - they help people connect personal strengths to important tasks. 

Don’t force change…construct it with comfort

Good leaders know change is constructive only when people are comfortable. And personal and business growth happens when people learn how to expand their comfort zones. Knowing these things, good leaders consider people's comfort/stress levels and design change in increments that help expand comfort zones without triggering the destructive consequences that naturally happen when people are forced into discomfort zones. Good leaders also know this correct approach to change 'dominoes' as confidence escalates.

Repeat clearly, "I do have time!"

Good leaders know the importance of leading by example. So, they know if they say "I don't have time" or "I'm too busy" their followers will pick up on that, think the same way, talk the same way, and act accordingly...spreading the lack-of-abundance mindset to one and all. Knowing this, good leaders remove the "I don't have time" & "I'm too busybad habit from their thoughts and words. They replace the bad habit with good habits: as examples, they apply the 80/20 Rule and they practice abundance thought and solution talk.

Change character for the better

All great leaders changed their character. Perhaps Abraham Lincoln performed one of the greatest self-transformations. When he was a young man he had the habit of openly criticizing other people. In 1842 Lincoln publicly criticized Illinois state employee James Shields. Shields took exception to the criticism and challenged Lincoln to a duel. The 2 men faced one another with weapons in hands. Fortunately their seconds intervened. Lincoln used the incident as a life-lesson and he chose to change his character for the better...rarely criticizing others. Lincoln's change of character took him from the dueling field to the White House. 

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.