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Name of author Rick Baker, P.Eng.

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Leaders must step up

by Rick Baker
On Oct 27, 2014

Leaders must do something about it...

  • When they notice their people are under-performing
  • When they find their people are making an unusually high amount of errors in their work 
  • When they sense their people are just going through the motions 
  • When they know their people's work quality is substandard
  • When they see their people aren't providing their best effort 
  • When they see their people showing disregard for the rules 
  • When they hear their people bickering back-and-forth, criticizing one another 
  • When they learn their clients are complaining about products or services
Few business leaders would argue against someone doing something to remedy situations like those described above.
 
Yet, many business leaders do not take decisive action when they observe these and other bad habits

There are many reasons why leaders fail to take decisive action. Three reasons are at or near the top of the list:
  1. I'm too busy to deal with all these things.
  2. It isn't my responsibility...my managers should handle their people.
  3. I don't like dealing with conflict situations.
None of these excuses cut it in the world of business success.
  1. Successful leaders illustrate repeatedly that they do not suffer from a lack of time...successful people have more time
  2. If the leader waffles then followers lose respect for the leader. Related to this, it is dangerous to delegate a task you refuse to do yourself. Lead by example.
  3. Napoleon Hill taught the importance of harmony at the leadership team and throughout the organization. Interpersonal conflicts are a fact of life. Interpersonal conflicts demand continuous attention and planned action. If left unattended, interpersonal conflicts destroy morale and remove the opportunity for forward progress and success.

A little too spoiled...

by Rick Baker
On Sep 29, 2014

A little too spoiled

A little too self-satisfied

A little too insensitive to the needs of others

A little too comfortable with a job not-well-done

A little too aloof

A little too cocky

A little too distracted

A little too busy


So true...it's the little things that count.

Beware the breeding grounds for bad habits.

***

 I see people doing the same things over and over, knowing those things repeatedly lead to problems and errors.

 I see people doing the same things over and over, knowing those things repeatedly lead to success.

 For example, I see successful small business leaders repeatedly performing a success formula:

  1. Focusing on the acquisition of specialized knowledge in their chosen business sector
  2. Recognizing patterns that contain opportunities
  3. Investigating and gaining more-critical specialized knowledge 
  4. Taking advantage of the opportunities and solving problems for other people.

Leaders' superior skills can be damned annoying

by Rick Baker
On Sep 16, 2014

I've never met a leader, including the bad ones, who did not exhibit superior skills in the area of attention to detail.

Similarly, leaders exhibit superior ability at accurately storing and later retrieving information in real time.

Linked to these skills, superior leaders have the ability to recognize patterns and identify both problems and opportunities when and where situations illustrate problem-patterns and opportunity-patterns...and leaders do this in real time.

Unfortunately, these skills confuse and even annoy followers. This is especially true when the leader's body language sends anything but positive signals. Of course, when body language is perceived as negative it is hard to engage and enthuse other people. But, when negative body language is coupled with superior attention to detail, capacity to store information, and capability to retrieve accurate information in real time the result can be damned annoying. At least, many if not most, followers of business leaders see it that way.

And, this is a common problem in business. 

In business, many followers are intimidated by leaders' skills...I mean the very strengths that helped bring the leader to the position of leader cause conflict between the leader and his/her followers. 

It's a shame!

It's a shame that many leaders do not know they should control their body language in order to have a chance to use their key strengths.

It's a shame that many followers do not know they should forgive the leader's body language and allow all to gain advantage from fully using their leader's key talents.

On the other hand...it's a shame that can easily be converted from a lose-lose to a win-win.

 


It isn't about who you are. It's about what you do and whether or not other people understand why you do what you do.

by Rick Baker
On Aug 27, 2014

The Thinking Behind The Tweet

When people understand you they judge you more accurately...and - won't that be a good thing?

Tags:

Communication: Improving Communication | Leaders' Thoughts | Thought Tweets

Communication suggestions for Leaders: How to make sure your confidence does not threaten your followers.

by Rick Baker
On Aug 26, 2014

The Thinking Behind The Tweet

Some followers are intimidated by Leader's self-confidence. Here are some Spirited suggestions, to make sure you do not come across that way: 

  • Be authentic…it is OK to be on the reserved side of centre if that is your character…it is OK to be on the boisterous side if that is your character
  • Be committed to working on self-improvement…i.e., raising his or her own self-confidence when that is required, as it will be from time to time
  • Focus on strengths: personal strengths and the strengths possessed by others
  • As Dale Carnegie taught, Praise heartily
  • Make full and appropriate use of humour…some leaders have just a little of it and will need to remind themselves of the importance of putting it to good use…other leaders have heavy doses of it and they will need to remind themselves to never let it go too far…self-humour is best…humour at the expense of others is an absolute no-no
  • Listen…resurrect that art if it has become lost
  • Master your emotions…and keep them under control [most of the time]

Live with Integrity…as defined here

Tags:

Communication: Improving Communication | Leaders' Thoughts | Thought Tweets

When business leaders express their difficulties, we should listen well before we attempt to suggest solutions.

by Rick Baker
On Aug 24, 2014

The Thinking Behind The Tweet

Often, when business leaders express difficulties we either:

  • wave them off and change the topic,
  • reply with a difficulty of their own, or
  • reply with a quick and concrete piece of solution-advice.

These 3 reactions provide little if any value to the business leader [or to us].

If we want to help business leaders then we need to change the way we react/reply when we hear them express their difficulties. We need to listen better. We need to do our best to get into their shoes. We need to think, coming at the difficulty from different directions/perspectives. We need to do these things to (1) improve the quality of our response and (2) build trust with the leader.

When these things are done, then we can help with solutions.

Tags:

Communication: Improving Communication | Leaders' Thoughts | Thought Tweets

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