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Name of author Rick Baker, P.Eng.

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Thought Tweet #964

by Rick Baker
On Mar 27, 2014

Thought Tweet #964 Problems gang up and hunt us down when we try to hide or shrink away.


The Thinking Behind The Tweet

People say, "Misery enjoys company."

I say, "Problems enjoy company and Misery gets dragged along in the wake of Problems."


Tags:

Emotions & Feelings @ Work | Solutions & Opportunities | Thought Tweets

Thought Tweet #963

by Rick Baker
On Mar 26, 2014

Thought Tweet #963 Here's what's in the cards: If we don't deal Solutions to Problems then Problems deal Stress to us.


The Thinking Behind The Tweet

Problems don't care how busy we are. Problems don't care how smart we are. Problems only react to what we do.

Problems gang up and hunt us down when we try to hide or shrink away.

 

About attention-to-detail errors

by Rick Baker
On Mar 19, 2014

A thought.  If a person makes attention-to-detail mistakes at the start of a new job then the person will likely struggle with attention-to-detail errors in the future.

It seems to me people show their best stuff early. And attention-to-detail is a skill a person can control/influence with relative ease. For example, people ought to find it easier to fix attention-to-detail errors than fix decision-logic errors.

I'm thinking about two types of attention-to-detail errors:

  1. Content-Transfer Mistakes: mistakes made while transferring information. Examples include mixing up numbers [like writing 632 instead of 623] and making typos. My point is: if a person makes typos when they arrive in a new job that relies on correct typing then it is highly likely they will make typos throughout their tenure in the role. Perhaps, there are 2 general causes for the typos: (1) the person lacks the ability…in this case to spell or use a keyboard and (2) the person lacks the ability to focus/attend…i.e., lacks the skill known as attention to detail. In the first case, if a person cannot spell or use a keyboard and the person’s role demands correct spelling and the use of keyboards then the person will struggle with the role. In the second case, if the person cannot muster attention to detail when they are arriving in a new role then the likelihood of them mustering attention to detail in the future is questionable. 
  2. Pattern-Recognition Mistakes: mistakes linked to failure to be able to properly identify patterns & [using the word ‘patterns’ in a broad sense, including 'concepts']. An example that highlights the difference between this type of mistake and content-transfer mistakes: if you asked a person to copy and data-enter the sentence “Mary had a little lamb” and the person data-entered “Mary had a litle cat” then the mis-spelled word ‘litle’ would be a content-transfer error while the surprising arrive of the word ‘cat’ could illustrate a pattern-recognition error. It is possible that the person replaced the word ‘lamb’ with the word ‘cat’ because the person has trouble recognizing the difference between small four-legged animals. This sort of pattern-recognition mistake is very common in young children. It happens in business too…not, of course, in as strange an example as “Mary had a little cat”. As a business example from my past experiences in the energy sector: we thought and talked a lot about things like kW [kiloWatt] and kWh [kiloWatthour]. The two symbols ‘kW’ and ‘kWh’ are similar, however, they mean different things. The first is a measurement of ‘power’ and the second is a measurement of ‘energy’. When I first saw people typing ‘kW’ when they should have typed ‘kWh’ I thought they were making typos…i.e., I thought they were making content-transfer errors…I thought their brains were thinking ‘kWh’ but between brains and fingers an error message happened that caused fingers to type ‘kW’. Later, I learned some people did not understand the difference between the engineering concept/pattern known as ‘energy’ and the engineering concept/patter known as ‘power’. I was alarmed to find people, some of them engineers, were actually making pattern-recognition mistakes when I thought their mistakes were sloppy typing. Clearly, it is much more difficult to teach people the difference between ‘energy’ and ‘power’ than it is to teach them how to type ‘kWh’ and ‘kW’. Now, as you might be able to imagine, from time to time all of this took a serious turn for the worse when the people making the kW/kWh errors provided energy advice to industrial-energy buyers.

 

Two points:

It is important to give thought to the types of errors people make. If we understand the nature of the errors we have a better ability to help people overcome them. That said, if people make errors like attention-to-detail errors when they first arrive in a job there is a high likelihood there will be future problems. We should not ignore the warning sign or assume it’s just jitters caused by ‘newness in the role’.

Tags:

Brain: about the Human Brain | Solutions & Opportunities

Thought Tweet #957

by Rick Baker
On Mar 18, 2014

Thought Tweet #957 Don't wait. Seek problems. Be selective. Build business.

 

The Thinking Behind The Tweet

Problems happen. Or we cause them. Reactions happen. Or we choose them.

Tags:

Solutions & Opportunities | Thought Tweets

Affixing Labels of Blame

by Rick Baker
On Mar 13, 2014

When problems arise in business, as they have a habit of doing more or less all the time, some of us have a need to apply labels of blame. I mean, some of us cannot begin to work on fixing a problem until we firmly fix the blame for the problem onto a person or persons. For some of us, affixing blame is the first step in problem solving and the second step in problem solving (if there is a second step) is entirely dependent upon what happened during the affixing-the-blame step.

If the affixing-the-blame step goes smoothly and the blame tightly clings to the other person then the second step often involves a quick washing hands clean of the problem: as in - not my problem, your problem...look & see...the problem is affixed to you...so you fix it.

This Affixing Labels of Blame strategy has the advantages of being quick and effective for the hand-washer. In other words: I've affixed the problem on you so you're stuck with it and my hands are clean so I will get on with other work.

This Affixing Labels of Blame strategy has the disadvantages of really annoying other people [as you kick them when they are down] and depriving problems of access to their best solutions.

Tied to this Affixing Labels of Blame strategy, are the mindsets:

  • I'm not going to invest time or effort on this problem unless you balk at being stuck with it, in which case I will repeat my opinion that it is your problem not mine and 
  • Sooner or later, if you do not fix the problem and that failure annoys me then I will conclude you are incompetent and I will reserve the right to express that opinion to other people.

***

Some people take a different approach to business problems.

Rather than feeling the need to first affix the blame, some people feel a need to understand the problem.

Recognizing business contains only 3 things - people, process, & situations - they feel the need to understand the situation and the processes surrounding the problem. This need drives them to understand the problem then resolve it. As they go about understanding the situations and processes that have caused the problem they do not affix blame on people. They go beyond not affixing blame. They take extra care to communicate in ways that diffuse the fear of criticism experienced by others. They understand many people are so accustomed to being the brunt of blame-labels they have developed self-protection habits, which they perform as soon as 'their problems' become the topic under discussion.

Some problem-solvers understand self-protection is a normal part of the human condition. They know their skin is thicker so they have less need than others to be self-protective. They don't feel the need to criticize others about self-protection or ferret out that fact of life in ways that humble or humiliate others. Some problem-solvers view affixing blame as damaging, counter-productive, and a waste of quality time and effort.

How do you approach problems?

How do you react/respond when problems are brought to you:

  • By co-workers/peers?
  • By your boss?
  • By people who report to you?

Do you alter your approach to 'fit' the person?

When people arrive with their problems, do you push away, kiss up, and beat down?

Do you practice the good habit of working first to understand the processes & situations around problems? 

Or, are you stuck on that bad habit known as Affixing Labels of Blame

Thought Tweet #950

by Rick Baker
On Mar 7, 2014

Thought Tweet #950 When people arrive with their problems, do you push away, kiss up, and beat down?


The Thinking Behind The Tweet

Some people...

  • Push Away when peers and co-workers visit with problems,
  • Kiss Up when bosses visit with problems, &
  • Beat Down when subordinates and other junior employees visit with problems.
These practices are death knells for their small businesses.

 

 

Tags:

Solutions & Opportunities | Thought Tweets

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