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Name of author Rick Baker, P.Eng.

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Here's why I fail to complete work tasks the way you want.

by Rick Baker
On Jun 19, 2014
  • I didn't know I was supposed to do this task. 
  • I knew then forgot I was supposed to do this task.
  • I didn't think this task was necessary, so I chose not to do it.
  • I don't have to do this task...it's not part of my job!
  • I got stuck while trying to do this task and stopped working on it.
  • I always fail at this task...I don't know how to do it.
  • Nobody can do this task...it's an impossible task.
  • I was able to do this task before...now, I am out of practice.
  • I chose to follow so-and-so's advice...in hindsight, that advice was flawed.  
  • I don't like doing this task...so I put it off...never did get around to completing it.
  • I rushed through this task...I was careless...didn't think as much as I should have.
  • I thought I did it right...now I realize I was mistaken.
  • I thought I did it right...and I still do...you're the one who doesn't understand how to do this task!

Tags:

Solutions & Opportunities

So, your boss has weaknesses...awesome - you have opportunities!

by Rick Baker
On Jun 13, 2014

The Thinking Behind The Tweet

Many people complain about the boss. That's the norm.

Few people realize the boss' weaknesses are prime routes to opportunities. That's unfortunate.

Allow your Talents to rescue your boss' weaknesses.

Tags:

Solutions & Opportunities | STRENGTHS: People-Focused for Success | Thought Tweets

Mastering a Profession

by Rick Baker
On Jun 9, 2014

From tradition, we recognize four professions: Medicine, Engineering, Accounting, & Law.

People who master these professions possess special abilities. They are able to see the big picture, quickly identify patterns, and understand the details underpinning the big picture. This combination of big picture thinking and detailed thinking enables them to be problems solving specialists. Not only are they able to solve problems when they arrive they are also often able to anticipate problems and create solutions before the problems develop. People who master the professions are risk managers.

Mastering a profession: Is that an art or a science or some combination of two?

Before answering that question it's necessary to understand the role discipline plays in the professions.

Consider the medical profession.  When you visit a doctor do you want the doctor's advice to be backed by disciplined thinking? Do you want the doctor to analyze your symptoms, identify a pattern, understand the root cause of the problem, and present a remedy/solution? Those are the things most people want from their doctor. Very few people want their doctor to be speculative, offering them inventive solutions and illustrating innovation/creativity. Most people want medical solutions that are tried-and-true. That's their expectation when they visit their doctor. People expect their doctor to have a disciplined education, a discipline process for diagnosing symptoms, and a disciplined process for prescribing remedies. These are the expectations of the vast majority of clients of the medical profession.

Consider the engineering profession. When an engineer designs a road you will drive on what is your expectation? When an engineer designs a bridge you will cross what is your expectation? When an engineer designs the building you will work in what is your expectation? Typically people just want a road to function properly. They want to use the road to get from point A to point B as quickly and safely as possible. People expect those same things from bridges. However, often they expect more. They want bridges to have aesthetic appeal. Similarly, people set a higher standard when it comes to buildings. Often people want buildings to provide value and aesthetic value. So, from engineers, clients expect both disciplined process and some degree of artistry.

So, in some professions, including the engineering profession, clients expect results that are built on both scientific disciplines and ‘softer’, more-artistic skills.

When we think about this, a key question arises. Can we expect a single person to be skilled in both the scientific and artistic areas of engineering? Certainly, some people possess skills in both areas. However, many do not. Many lack the more-artistic skills. One can obtain an engineering degree and professional engineering designation on scientific skill alone. Like all skilled engineers these ‘scientific-skill’ people are able to see the big picture, quickly identify patterns, and understand the details underpinning the big picture. However, their ability to see the big picture is limited vis-à-vis the ability possessed by people who have both the scientific and the artistic skills…their big picture contains holes or gaps. Where these holes and gaps exist, there are disconnects between the big picture and the details underpinning the big picture. Problems hide unseen in these holes and gaps…until and engineer with both scientific and artistic skills sees them.

 

 

Tags:

Solutions & Opportunities | Thinking as in Think and Grow Rich

Bosses need to help their people cry, "Uncle!"

by Rick Baker
On May 30, 2014

It's not unusual for bosses to get annoyed when their people bring problems to them.

While that's not unusual it's also not productive.

Often when people bring problems to bosses they bring them because they don't know how to solve them. Bosses make the mistake of concluding the employee is being dysfunctional or perhaps not thinking enough or perhaps just being lazy. Bosses make the mistake of failing to realize in many instances the employee simply doesn't know how to do the task.

When employees don't know how to do the task they either need to be told how to do the task or how to find out how to do the task. Anything else falls short of helping the employee.

So, when an employee comes to the boss with a problem the boss needs to view this as an opportunity to teach the employee rather than an opportunity to be annoyed by the employee or perhaps even criticize or chastise the employee.

Bosses need to encourage employees to cry "Uncle!"

Bosses need to go farther than this. Bosses need to help their employees seek escalated assistance when the situation, the problem, or the decision requires that level of help.

Think of it this way... Bosses need to help their people cry "Great-Uncle!" and "Great-Great-Uncle!"

Tags:

Solutions & Opportunities

Build confidence & free up time by having a pre-set process for dealing with problems.

by Rick Baker
On May 23, 2014

The Thinking Behind the Sales Tweet

Another piece of free up some time advice…

Many people waste a huge amount of time worrying about and even agonizing over problems.

Business life is laced with problems…some small, some not-so-small.

So, it makes sense to have a ready-to-use system for addressing problems.

This provides many benefits…but, here, we will only mention 3:

  • It ensures time is not wasted thinking about how to go about addressing the problem
  • It forces a solution orientation…i.e., positivity trumps worry
  • It builds confidence

That’s why we created P=2S+O©


A link to P=2S+O©

Thought Tweet #999.99

by Rick Baker
On May 15, 2014

Thought Tweet #999.99 When we don't know the Why behind the problem our solutions do little to stop repeated errors.

 

The Thinking Behind The Tweet

When we solve a problem shouldn't we learn how to avoid its return?

Sure Problems exist to annoy us. But, don't they also exist to teach us?

Tags:

Solutions & Opportunities | Thought Tweets

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