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Name of author Rick Baker, P.Eng.

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Communication tip: Gather specks of agreement...make a molehill...and use it to construct a mountain of agreement.

by Rick Baker
On Aug 22, 2014

The Thinking Behind The Tweet

Constructive criticism is an oxymoron. Rather than be critical of other folks...focus on the areas of agreement. Build on those areas. Help people feel comfortable. Change is only constructive when people are comfortable

2 Communication tips: Learn how to listen so people talk & Learn how to talk so people listen.

by Rick Baker
On Aug 22, 2014

The Thinking Behind The Tweet

'How To Talk So People Listen', that's the title of a book written by Sonya Hamlin in 2006.

How To Listen So People Talk...well, that's in the territory of the art of asking good questions

Tags:

Communication: Improving Communication | Thought Tweets

Communication tip: Knowledge backfires when it is controlled by the mouth.

by Rick Baker
On Aug 22, 2014

The Thinking Behind the Tweet

Selling, for example, has little to do with the technical things you know and/or can talk about. As time goes on, sales people learn more and more about the product/service they sell. Human nature being what it is they cannot resist sharing with prospects all the technical stuff they know. As they do this, they talk too much and listen too little. They educate the customers. The customers applaud. But, the Sale does not happen.

[And whether or not your job is in sales your life is laced with “selling”.]

Tags:

Communication: Improving Communication | Sales | Thought Tweets

Communication tip: People want to hear positive messages…so why not deliver positive messages.

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

We tested positive and negative marketing messages. We tried both "in these tough economic times" and "to build for the future". We found our positive messages were twice as successful as our negative messages. So we work to keep our communications on the positive side of centre.

 

Tags:

Communication: Improving Communication | Marketing | Sales | Thought Tweets

Communication tip: Deliver messages different ways, use different vehicles, and repeat. That’s the way people learn.

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

Some suggestions:

  • Keep the message simple, concise, and clear
  • Use stories to convey the message
  • But, also deliver the message in your own words
  • Deliver the message yourself and through other people
  • Deliver the message in writing, verbally, and with pictures

Tags:

Communication: Improving Communication | Sales | Thought Tweets

Sales-communication tip: Under-Promise and Over-Deliver …Under-Talk & Over-Listen

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

While people are very busy, somehow they manage to remember the promises you didn’t deliver on. And, if people are talking there is a reason for it. I mean, people have reasons for saying things even if the things they are saying are not on the same topic as the things you are thinking while you could be listening while they are talking. Rather than thinking all that stuff by yourself and waiting for them to stop talking so you can get your thoughts delivered…listen.

Tags:

Communication: Improving Communication | Sales | Thought Tweets

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