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Name of author Rick Baker, P.Eng.

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Communication tip: Don't strangle your sales calls…stop choking your Clients with facts, figures, graphs, and analytics.

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

When you mention numbers you will cause your Client to think about numbers. The Client's mind, a Buyer's mind, will call up the tools a Buyer uses to analyse numbers. Unless performed with care and skill, that will take you farther away from closing a sale…not closer.

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Communication: Improving Communication | Sales | Thought Tweets

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Communication tip: Boiling thoughts down to one or two words is the stuff of communication genius!

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

When we have that tool of genius we can apply it to our business thought and communication. We can benefit from creative thinking, putting it to use daily (in our marketing, as just one example); quickly get to the true root of problems…so solutions jump out at us; understand the Leader’s Role…and communicate it well, and expand Business Success.

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Communication: Improving Communication | Thought Tweets

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When you simply listen with an open mind...what are your Clients saying about your competition?

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

The main point is - Listen. Don’t make comments about your competition. And 'overrule' yourself if you are tempted to ask leading questions. When your Client brings up your competition it means something. Your challenge is to determine what it means. You can prepare for this inevitable situation by planning the questions you will ask your Client after your Client raises the topic of your competition. When you design those questions, design them carefully

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Communication: Improving Communication | Sales | Thought Tweets

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Communication faux pas: “People are talking and obviously it's nonsense so you begin to speak.”

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

Eckhart Tolle said that in one of his 'retreats'. People laughed. They laughed because they recognized that’s exactly what they do, at least from time to time.

...another reminder - Listen Well!

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Communication: Improving Communication | Thought Tweets

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Communication tip: Measure your talking during meetings. Talk less than 30%, Listen at least 70%.

by Rick Baker
On Aug 20, 2014

The Thinking Behind the Tweet

David Sandler taught this to his sales students. It applies not just to sales but to all communications. Limiting the amount we talk is closely linked to Listening. It is also closely linked to our ability to keep our emotions in balance.

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Communication: Improving Communication | Sales | Thought Tweets

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Communication tip: If you want to influence then Learn to Listen.

by Rick Baker
On Aug 20, 2014

The Thinking Behind the Tweet

LinkedIn is a valuable tool. We can use it to discover what other people think about topics. I asked some of my LinkedIn friends the Question: What does it take to succeed at sales? And, the most repeated piece of advice was - Listen Better.

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Communication: Improving Communication | Sales | Thought Tweets

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