Rick Baker Thought Posts
Left Menu Space Holder

About the author

Name of author Rick Baker, P.Eng.

E-mail me Send mail
Follow me LinkedIn Twitter

Search

Calendar

<<  November 2018  >>
MoTuWeThFrSaSu
2930311234
567891011
12131415161718
19202122232425
262728293012
3456789

View posts in large calendar

Recent Comments

Comment RSS

Thought Tweet #984

by Rick Baker
On Apr 24, 2014

Thought Tweet #984 People, Processes, & Situations : When problems & stresses arrive, it is natural for People to want to exit the Situation. 

 

The Thinking Behind The Tweet

That's the legacy of our ancestors who, without fight-or-flight [and the other 2 options: 'freeze' or 'faint'], would not have brought us to where we are today.

Tags:

Business Contains Only 3 Things | Thought Tweets

Thought Tweet #965

by Rick Baker
On Mar 28, 2014

Thought Tweet #965 On Incompetence Road: we stumble over people and processes; we get bogged down in problems' potholes and ruts. 

 

The Thinking Behind The Tweet

  1. There are lots of potholes where I drive and I listen to self-help CDs while I am driving.
  2. Business Contains Only 3 Things: People, Process, & Situations

Like roads, some Situations contain potholes.

Processes & Situations - The Keys to Influencing People

by Rick Baker
On Mar 20, 2014

As part of our ongoing effort to seek simple, Spirited Leaders arrived at the conclusion - Business Contains Only 3 Things: People, Processes, & Situations. We have written about Business Contains Only 3 Things. We have also written much about People...and Processes...and Situations...and the interplay between these '3 Things', The Only 3 Things in Business.

 

Processes and Situations have a huge impact on People's behaviour. Expressed another way, People react to Processes and Situations and adjust their behaviour, either consciously or unconsciously, to fit their perceptions of the Processes and Situations. 

Processes & People:

Communication is a Process. We have the ability to choose how the communication process happens. Communication process involves different transmitters, receivers, media, timing & pace, content, tone, style, etc. When People experience communication Process they react to it. If they are comfortable with the communication process then people tend to be more receptive and behave in positive ways. If they are not comfortable - if they are uncomfortable with the communication process - then they tend to be less receptive and behave in ways that are consistence with avoidance or resistance. 

We know people react to the packaging of the message.

Yet, often, that is forgotten. Often, people feel/think they are too busy to take the time to package their communications: they don't plan the communication process, they just let communication happen. Then, they find other people do not respond well to their messages. Consequently, they fail to accomplish the things they desire.

Perhaps, the following picture will help these people...

 

If you want to influence People's behaviour, you need to make sure your Processes support 'Influence'. Particularly, pay attention to communication processes. 

And, if you want to influence People pay attention to Situations...

 

Develop an understanding of Situations and how they affect People's behaviour:

  • Study Situations - which ones align with success and which ones do not?
  • Observe how People react in certain key/crucial Situations - what might you be able to do to bring about the behaviours you want?
  • Anticipate Situations - like the moves in a chess game, most People reactions can be anticipated
  • Adjust your behaviour in Situations - self-control is the first step...then there is much more
  • Plan & design Situations - this is the leader's obligation

Pave the path for 'Influence'. 

Spend more time thinking about and developing expertise covering Processes and Situations...

Tags:

Business Contains Only 3 Things | Communication: Improving Communication | Influencing

Thought Tweet #958

by Rick Baker
On Mar 19, 2014

Thought Tweet #958 When confusion rains it is crying out for influence. Situation Confusion - Response Influence.

 

The Thinking Behind The Tweet

Business Contains Only 3 Things: People, Process, & Situations.

Some Situations cry out confusion.

When those Situations cry out...show them your best Influence.     

 

Tags:

Business Contains Only 3 Things | Influencing | Thought Tweets

Thought Tweet #951

by Rick Baker
On Mar 10, 2014

Thought Tweet #951 The processes you use when you communicate influence people more than the logic you express.

 

The Thinking Behind The Tweet

According to Chip Heath and Dan Heath ['Decisive', 2013] "When the researchers compared whether process or analysis was more important in producing good decisions - those that increased revenues, profits, and market share - they found that "process mattered more than analysis - by a factor of six.""

Good Decision Making relies on good decision-making processes.

Good Influencing relies on good influence-making processes.

And Business Contains Only 3 Things: People, Processes, & Situations

Thought Tweet #935

by Rick Baker
On Feb 14, 2014

Thought Tweet #935 If we understand people, we can help them do process; if we understand process, we can help it serve people.

 

The Thinking Behind The Tweet

Business Contains Only 3 Things: People, Process, & Situations

Amazing things happen at the interface of People & Process. Sometimes the amazing things are productive, constructive, and laced with the creation of value. Other times, they are stressful, confusing, and dysfunctional. To expand the former and reduce the latter, leaders need to help followers do process and construct processes so they serve people. 

Tags:

Business Contains Only 3 Things | Leaders' Thoughts | Thought Tweets

490 Dutton Drive - Suite C6 - Waterloo ON N2L 6H7 - phone 519-886-6522 - fax 519-886-8795
Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.