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Name of author Rick Baker, P.Eng.

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On Incompetence Road: we stumble over people and processes; we get bogged down in problems' potholes and ruts.

by Rick Baker
On Jul 9, 2014

The Thinking Behind The Tweet

1.     There are lots of potholes where I drive and I listen to self-help CDs while I am driving.

2.     Business Contains Only 3 Things: People, Process, & Situations

Like roads, some Situations contain potholes.

Tags:

Business Contains Only 3 Things | Humour | Solutions & Opportunities | Thought Tweets

When you boil them down [of course, figuratively not literally] people have not changed.

by Rick Baker
On Jun 27, 2014

The Thinking Behind The Tweet

Don't let new communication technologies and media-options confuse you.

Yes, I accept the fact many people face computer lights hour after hour, day after day, and that probably has changed the way many of us read. For example, this probably has reduced both our interest in and ability to read lengthy paragraphs 'on-line'. So, we probably do prefer bullet points over lengthy on-line prose.

And Yes, I accept we are inundated with advertising messages after advertising messages [the Attention Dilemma]. So, the things we communicate must be interesting to catch and hold other people's attention.

Don't let these things confuse you - people have not changed.

We just need to pay more attention to them.

Tags:

Business Contains Only 3 Things | Humour | Thought Tweets

Bosses can easily be lured into the Parent Trap.

by Rick Baker
On May 26, 2014

Bosses can easily be lured into the Parent Trap...I mean the trap where they treat the people who report to them like Children. 

I have heard bosses say they are like parents and the people who report to them are like children. Recently, while listening to a self-help audio book I heard Brian Tracy recommend bosses behave like parents and treat their people like children. 

I disagree.

Sure, I get the importance of being considerate, caring, compassionate...and having a level of sensitivity, sympathy and empathy. I just do not see those qualities as the defining qualities or Parents. First and foremost, at a very early age the vast majority of us learn our parents are authority figures...in fact, figures of absolute authority. 

Many people, likely the majority of people, carry negative memories of parental-authority with them throughout their lives.

I favour the wisdom of Transactional Analysis

In the workplace, people are adults.

If bosses don't want people to act like Children, bosses have to act like Adults.

Tags:

Business Contains Only 3 Things | Family Business and CFFB | Personalities @ Work

Courage, Confidence, & Succeeding at Business

by Rick Baker
On May 22, 2014

If you wish to excel at business, you must have a better than average amount of courage and self-confidence. These states of mind, these habits of character, are the building blocks that support thoughts and actions required to succeed. 

Spirited Leaders definitions:

  • Courage is the state of mind that gives you the ability to think and act productively in the face of difficult and fearful situations.
  • Confidence is the state of mind where you know you can handle the situation at hand and perhaps even excel in it. 

Courage & Confidence are the best states of mind for:

  • Tackling problems
  • Dealing with difficult people
  • Adjusting in reaction to changes
Of most importance, Courage & Confidence not only help you accept and handle setbacks ranging from light criticism to major failure...Courage & Confidence open your mind to learning from these 2 facts-of-life. When you learn from criticism - when you have what Spirited Leaders call thick skin & thin skull - you obtain the benefits of other people's perspectives not available to the vast majority of people [because their skin is thin and their skulls are thick]. When you learn from failures and defeats [both yours and others'] you improve and grow. 

With Courage & Confidence you have a heightened ability to be 'present'. You accept the situation [rather than agonize over it, link it to past problems or transform it into worries about the future].

With Courage & Confidence you accept other people [rather than try to change them]. As Covey taught, you have the ability to seek first to understand [rather than jump to conclusions, paint others with negative brushes, etc.].

Courage & Confidence are the great enablers.

Courage & Confidence are worth the effort it will take you to plant and grow them.

In an ideal-project world...

by Rick Baker
On May 21, 2014

In an 'ideal-project world' all projects would be completed on time and within budget. A project plan would be created up front, everyone would understand and buy into the project work, everyone would do the work, no surprises would crop up, all would go in accordance with the project plan, and the project would be completed on time and within budget.

That 'ideal-project world' rarely, if ever, exists.

How does the 'real-project world' differ from the 'ideal-project world'?

In the real-project world...

People fail to perform the Process called planning. 

People fail to perform the Process called communication.

People fail to perform other Processes.

In the real-project world People choose to do other things rather than do the Processes that cause projects to be successful.

The most-important question is, Why?

Why do People choose to do other things rather than do the Processes that cause projects to be successful?



Tags:

Business Contains Only 3 Things | Communication: Improving Communication

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