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Why some people - or is it most people - react that way

by Rick Baker
On Oct 14, 2011
Some time ago Man became Man.
We say Business Contains Only 3 Things: People, Process, & Situations.
Using that view…some time ago, a long time ago, People became People.
When that happened, People began to face Situations.
We know some of those Situations must have been awe-inspiring…imagine our ancient ancestors looking up and marvelling at the fullness of the moon and all those twinkling stars.
And, no question, our ancient ancestors faced some really unpleasant and dangerous Situations. Picture the snarling jaws of a Saber-Toothed Tiger…or picture an invading marauder trying to steal your ancestor’s cave.
When your ancestors faced those dangers, your ancestors prevailed….at least they prevailed long enough to allow you to get here.
Your ancestors prevailed because People were blessed with an ‘internal system’. It is a complicated self-protection system…involving chemistry, electricity, the brain, and most other body parts.
Here is how it operated in ancient times. When your ancestors faced danger their ‘internal system’ provided them 3 options:
  • Fight
  • Flight
  • Standing Ground
Depending on the nature of the danger, your ancestors either fought or ran or stood fast in an effort to intimidate the cause of the danger. The ‘internal system’ that our ancestors used still exists in People. We see it in action on the streets and in the places where children sort out their differences. In those places and Situations we see fights, and fleeing, and drawing lines in the sand.
However, in business 2 of these 3 natural actions/reactions are unacceptable.
When confronted by danger [or perceived danger], business People cannot resolve things by beating up on one another or by running away from one another.
However, business People can stand their ground, get defensive, and protect their turf.
We see quite a bit of that.


Business Contains Only 3 Things | Emotions & Feelings @ Work

Business Only Contains 3 Things: People, Process, & Situations

by Rick Baker
On Sep 27, 2011
OK…you might think that’s true…or you may think it isn’t.
AND – you might think - even if it is true…what difference does that make?
Here’s the point:
Many people are struggling with their work.
I suppose people have said that for generations. But, now, struggling at work seems to be a worse problem than it used to be.
If you do not agree then please do not read on.
If you are still reading then you are interested in people struggling at work. Maybe you are a life-long student of self-development and you want to expand your knowledge so you can continue to excel at work…sharpening your saw…keeping your leadership tools up to date and in good working condition]
Maybe you are trying to figure out why your work seems to be less successful than it used to be…and you want some solutions.
Maybe you want to learn so you can help other people struggle less as they go about their work.
Back to Business contains only 3 things: People, Process, & Situations.
Q: Is that true?
A: Nobody has proven otherwise…until someone can prove there are more than 3 things we will not change our minds. There is no need to over-complicate things. In fact, the opposite is true: there is a need to simplify things. So, we challenge any over-complication of the content of business. Business contains only 3 things.
Q: OK, only business contains only 3 things – what difference does that make?
A: Since you are still reading, you know people are struggling in business. And, probably, you want to do something to relieve that struggling. One way to begin to relieve business struggling is to clarify and simplify things to the extent that is possible and practical. Do your part to clear the fog of business. Defining the components of business in a simple/straightforward way is the best way to start.
So – Business Contains Only 3 Things: People, Process, & Situations.
You can start with these 3 basic elements of business. You can focus on each one. You can focus on how each of the 3 interrelates with the other 2. Then you can increase your ability to understand the sources of the struggling at work that naturally happens when all 3 basic elements are  mixed together in your business workplace.
The more you know about the basic elements of business and how they interrelate the more you will understand the keys to reducing work struggles.
We have approached the topic – What is Business All About? – from several perspectives: psychological, social, and business-bottom-line to name a few.
We have read the education provided by numerous authors. For example, here are some thoughts and excerpts provided by Alvin Toffler in his book, ‘Future Shock’.
Related to what we call the basic elements of business, Toffler described 5 relationship experiences people have, ‘outside of themselves’. Toffler taught, people have only 5 relationship experiences, they are:
  1. Relationships with people
  2. Relationships with things
  3. Relationships with places
  4. Relationships with institutions and organizations
  5. Relationships with ideas and information
Quote: "These five relationships -plus time- form the fabric of social experience. This is why, as suggested earlier, things, places, people, organizations and ideas are the basic components of all situations."
This quote provides seeds you can use to help you develop a different perspective of people and the huge impact situations have on people. These are the 2 most-important elements of business and knowledge of and skills around these 2 elements are the foundation for great leadership.


Business Contains Only 3 Things | Entrepreneur Thinking | Leaders' Thoughts


by Rick Baker
On Aug 25, 2011
Focus your strengths on people and situations.
You can simplify your approach to business by accepting the conclusion – business contains only 3 things: people, process, and situations. When you create this short list it increases the likelihood you will give people and situations the attention they deserve…and must have…if you are to excel as a leader.
How often do you get annoyed at people who offer sincere attention and service to you?
Think back to the early years of your career. Does one of your first bosses glow in your mind?
What causes that glow in your memory…
  • A bit of praise: perhaps, you were brought front and center to receive it?
  • Some helpful words, when you needed to hear them most?
  • Rolling up sleeves together, all hands on deck to tackle a tough job?
  • A joke, where the boss smiled as broadly as the rest of the group?
  • A listening pair of ears, when you needed to blow off some steam?
These are the glowing memories of the things bosses and mentors did for me…and I will never forget.
It is your time to create such memories.


Business Contains Only 3 Things | Seeking Simple!

Sales Tweet #234

by Rick Baker
On Jun 9, 2011
Sales Tweet #234: Business involves 3 things: People, Process, & Situations. As we set KSFs and KFFs it is important to cover these 3 things.
The Thinking Behind the Sales Tweet
Some folks think Leaders should butt out and provide followers free reins to go about their work as they choose. Some folks think that’s the way to unleash creativity and maximize motivation, innovation, and results. On the other hand, many [perhaps most] entrepreneur-Leaders tend to micromanage. 4 keys to success in business: (1) The Leader must pick strong/capable followers, (2) The Leader must tell those followers the desired BIG PICTURE things such as VISION and MAJOR GOALS, (3) The Leader must show those followers how he/she [the Leader] goes about his/her work [actions]…i.e., setting one example, the example that fits the Leader’s strengths and personality, and (4) the Leader must make it clear he/she expects followers to take action that fits their unique strengths and personalities.


Business Contains Only 3 Things | Thought Tweets

Injecting Value - Systemizing Your Business

by Rick Baker
On May 31, 2009

Over the past month, not by sheer coincidence, I have participated in many discussions about ‘business systems’.


People have differing views, ranging from ‘the need’ for systems to ‘the design’ of systems.


I am not writing about my personal views at this time. However, I’d summarize them this way: with respect to ‘the need’ I am of the view business systems are essential and with respect to ‘the design’ I am of the view business systems should be comprehensive yet user-friendly and containing user input, automated within reason, simple to follow yet sufficiently detailed, and crystal clear.


Business systems must be taught and they must be learned. They must be embraced.


Here is one way to look at business systems…it is an introduction to the good work Brad Sugars is doing with his business-consulting company ActionCOACH…for more information visit www.actioncoach.com.


As part of his ‘INSTANT SUCCESS’ series, in his 2006 book titled ‘Instant Systems’, Brad Sugars wrote about “The  Nine Steps to Systemizing Your Business”. While one needs to read the book to understand the strength of Brad Sugars’ 9 points, the following summary illustrates his approach to business systems.


1.      Step 1: VISION – this is a long-term [Brad says a 100-year view] of the grand picture of what your business will be like when it is finished. The Vision should be clearly understood by everyone at your business. Brad provides his company’s Vision, which is captured in 5 words.

2.      Step 2: MISSION STATEMENT – this states how you are going to accomplish your business Vision. It should clearly explain: who you are, what business you are in, who your customers are, and what makes you different than your competition. Brad provides his company’s Mission Statement, which is described in one page.

3.      Step 3: CULTURE STATEMENT – Brad says this is usually a 14-point statement covering: the company leader’s 4 most-important values, the team’s 4 most-important values, and the customers’ 4 most-important values. At his company, Brad covers these using the following 14 points: Commitment, Ownership, Integrity, Excellence, Communication, Success, Education, Teamwork, Balance, Fun, Systems, Consistency, Gratitude, & Abundance.

4.      Step 4: GOALS – your Goals help you achieve your Vision. Your Goals should be SMART, consider the end point, ie, your exit from the business, and provide direction and focus.

5.      Step 5: ORGANIZATIONAL CHART – again, consideration must be given to the end point.

6.      Step 6: POSITIONAL CONTRACTS – using Brad’s words, ‘It’s very important to tell your people what they’re supposed to be doing.’ And, ‘Spell it out in clear, unambiguous terms.’

7.      Step 7: KPIs – Key Performance Indicators for every position. Brad recommends 5 to 10 KPIs. He ties pay-for-performance bonuses to each person’s KPIs.

8.      Step 8: HOW-TO MANUALS – written down, video- or audio-taped…whatever works.

9.      Step 9: MILESTONES – you must consider the main stages your business will go through from infancy to maturity.


That’s a summary of a concise set of instructions for setting up Business Systems. Perhaps, the most striking piece is the step called Culture Statement. Many businesses have given little thought to culture. Based on our discussions with many businesses, the first three steps – Vision, Mission Statement, & Culture Statement – appear to be the most difficult.


Business Contains Only 3 Things | Entrepreneur Thinking | Marketing

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