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Thought Tweet #423

by Rick Baker
On Feb 29, 2012

Thought Tweet #423 Confidence & Readiness go hand in hand.


The Thinking Behind The Tweet

"Readiness is aliveness. It is that spirit of alertness by which a situation is immediately grasped and dealt with. The observance of system fosters and develops the spirit." James Allen said that over 100 years ago. In our Spirited words - Confidence, Situation, Process ["system"]

When you are ready you are confident; when you are confident you are ready.


Business Contains Only 3 Things | Thought Tweets | Values: Personal Values

Process - Uncrushing Creativity

by Rick Baker
On Feb 15, 2012

The word Process annoys many people.

Some feel Process locks them in closets and beats down their independence. Actually, the exact opposite is true.

So, when someone like me talks about the value of business Process...for these people, it's like I am throwing a wet blanket at them...Process turns some People off. I see that. I hear that. It is between the lines and it is the lines.

I want to help People get over their aversion to Process.

To succeed in my job, I must do that.


I will let W. Edwards Deming1, the extraordinary teacher who changed the world's auto sector, answer that question:

"If you can't describe what you are doing as a process, you don't know what you're doing."

And, I will expand on that a bit:

  1. Business Contains Only 3 Things: People, Process, & Situations [that's a Spirited philosophy]
  2. If you can't describe what you are doing as a Process, then you don't know what you're doing. [that's Deming's wisdom]
  3. Even if that Deming wisdom can be proven wrong on some occasions, if you can't describe what you are doing as a Process then you can't delegate to other People what you are doing.
  4. If you can't delegate to other People then you can't grow your business beyond the weight your single set of shoulders can bear.
  5. And - if you can't delegate to other People then you can't smoothly exit your business.

[Addendum - February 5th, 2013 - If you cannot delegate work-tasks to other People then, even if you do not want to exit, sooner or later you will hit the plateau where you will not be able to grow your business.]

On top of that, and of most importance, clearly defined Process helps People feel more comfortable and confident...making your workplace more harmonious, more satisfying, and more fun.
Process does not throttle creativity. The reverse is true. When the numerous repeated work-tasks are organized and well-defined People have two things that open the door for creativity: (1) they have more time to use their imagination and (2) they enjoy a more-positive frame of mind.
  1. Deming was visionary and he taught many people. For example, in his book 'The MasterMind Marketing System', Jay Abraham talked about what he had learned while working for Deming, in summary:
  • well-defined process is essential
  • process consists of finite elements
  • we must isolate and identify each element of every process
  • we must measure & monitor each element
  • we must compare each element against alternative: testing each with a view to enhancing and improving it
  • we must focus on the benefits each element provides 


Business Contains Only 3 Things | Delegation & Decisions | Leaders' Thoughts | Seeking Simple!

Thought Tweet #409

by Rick Baker
On Feb 9, 2012
Thought Tweet #409 Confidence: what you feel when you believe you have what it takes to do well, or excel at Actions in Situations


The Thinking Behind the Tweet

That's a Spirited Leaders' definition. Like Courage, Confidence is one of Spirited Leaders' Values. Courage and Confidence go hand in hand...with Courage taking the lead. 

Tonic for Toxic Business

by Rick Baker
On Dec 16, 2011

Business Contains Only 3 Things: People, Process, & Situations.

When People are doing Processes in Situations - when People are doing business - the business culture can be described as:

  • as good as it gets
  • good
  • satisfactory
  • bad
  • as bad as it gets
A survey of business people, regular 'normal' folks, confirms:
Given a choice of work culture most people would choose 'as good as it gets' or 'good' or, at least, 'satisfactory'.
I would like to feel comfortable when I am working.
I would like to feel positive about my work environment.
I would like to enjoy my work environment.
I would like to be enthusiastic about my work environment.
I would like to be passionate about my work.
People say things like that.
People do not say things like...
I want to feel uncomfortable when I am at work.
I want my blood pressure to hit all-time highs every single workday.
I get a kick out of arguing with co-workers.
I like it when my boss takes a big strip off my hide...that's the way to keep me on track.
Hating the thought of another workday...that's what turns my crank.
Regardless, many business people struggle in a negative work culture every single workday.
Sometimes the work environment becomes so negative people become toxic. People become poisonous. Some people become infectious. And, sometimes work cultures become unhealthy. 
When work environments become unhealthy people have choices:
  • complain, which feeds spreads the problem
  • be silent, ignoring the unhealthy culture and doing nothing to address it
  • depart...either quit or fire people in an effort to ablate the unhealthy parts, much like a surgeon does
  • make constructive changes
Constructive Change means Constructive People Change, which means Individual People making Constructive Changes by removing Bad Habits and adding Good Habits. And, it means Individual People sharing stories about and celebrating the arrival and spread of new Good Habits.
Carefully planned new Actions are the keys to change...new Actions are the tonic!

Doing - things right, right things, & less things

by Rick Baker
On Oct 26, 2011
Focus on doing the right things, not doing things right.
That’s now conventional wisdom.
Focus on the important things rather than the urgent things…‘The 80/20 Rule’ wisdom.
Here’s our take…
Combine all 3:
  • Do the right things
  • Do things right
  • Do less things
And, if this ‘strategy stuff’ seems foggy then remove some of the fog by starting with the simplicity of: Business Only Contains 3 Things: People, Process, & Situations.
When you want to improve the performance of your business, start by asking & answering 9 questions…
An exercise of 9 Questions
  • What does doing the right things to, for, & with People mean to us?
  • What does doing things right to, for, & with People mean to us?
  • What can each Person in our business stop doing…right now?
  • What does doing the right Processes mean…especially, from our Clients’ shoes?
  • What does doing Processes right mean…especially, from our Clients’ shoes?
  • What are our Clients telling us we can stop doing…right now?
  • What right things do we need to do to create better Situations for our People?
  • What things do our People need to do right when they face potentially-challenging [personally challenging] Situations?
  • What Situations must we remove in order to allow our People to feel better?
Those 9 questions… a good start.


by Rick Baker
On Oct 25, 2011
We say Business only contains 3 things: People, Process, & Situations.
We need to clarify what we mean by ‘Situations’.
Situation def’n:
a snapshot of an instant in business life…the people, the ‘props’, and the immediate environment
At Spirited Leaders, we teach:
The right People, of course, are the most-important assets of your business
People create Process
People influence Situations…ideally; the majority of the influence is in the positive direction
Let’s spend a bit of time clarifying that last one: People influence Situations
Example #1: Say you or one of your salespeople show up to a meeting and your Client is there as expected. But, not expected, your Client’s boss is sitting beside your Client. You walked in the room expecting one Situation and, instead, you found another. Everything but one was exactly the same as you expected. The one thing that wasn’t expected – actually, not a thing, a person – was the addition of your Client’s boss. So, the Situation changed. As any good sales school would teach…you need to make an adjustment to accommodate the unexpected Situation.
Example #2: Again, you or one of your people is about to visit that same Client. This time when you arrive everything is as expected except for one small change. Your Client’s office is sweltering hot and the humidity feels like 100%. Same people, different environment…different Situation. Again, you need to make an adjustment to accommodate the unexpected Situation.
Example #3: Like above, except no boss and the room is room temperature. This time there is a power failure so you cannot deliver your presentation on the big screen as planned. A ‘prop’ has changed. Again, you need to adjust.
  • you spilled coffee on your shirt on the way to the Client’s office or
  • lightning knocked a tree across the road and that made you late for the meeting or
  • you forgot those important papers
  • or
  • or
It only takes a little thing to change a Situation.
But – and this is good news – a little change in Situation can mean everything!


Business Contains Only 3 Things | Leaders' Thoughts | Definitions - Spirited Words Defined

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