7 Steps:

1. A Problem Arises [100% guaranteed to happen...Identify them]
2. STOP [focus attention - multi-tasking won’t work]
3. Get Present – no ‘past regrets’, no ‘future worries’
4. Be Thick Skinned – admit errors
5. Be Objective – no fault, observe, ask questions & learn
6. Talk & Walk P=2S+O
7. Talk & Walk P=O2L