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Name of author Rick Baker, P.Eng.

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Communication faux pas: “People are talking and obviously it's nonsense so you begin to speak.”

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

Eckhart Tolle said that in one of his 'retreats'. People laughed. They laughed because they recognized that’s exactly what they do, at least from time to time.

...another reminder - Listen Well!

Tags:

Communication: Improving Communication | Thought Tweets

Communication tip: Measure your talking during meetings. Talk less than 30%, Listen at least 70%.

by Rick Baker
On Aug 20, 2014

The Thinking Behind the Tweet

David Sandler taught this to his sales students. It applies not just to sales but to all communications. Limiting the amount we talk is closely linked to Listening. It is also closely linked to our ability to keep our emotions in balance.

Tags:

Communication: Improving Communication | Sales | Thought Tweets

Communication tip: If you want to influence then Learn to Listen.

by Rick Baker
On Aug 20, 2014

The Thinking Behind the Tweet

LinkedIn is a valuable tool. We can use it to discover what other people think about topics. I asked some of my LinkedIn friends the Question: What does it take to succeed at sales? And, the most repeated piece of advice was - Listen Better.

Tags:

Communication: Improving Communication | Sales | Thought Tweets

Seek Simple advice: Better to fix the problem than to fix the blame.

by Rick Baker
On Aug 20, 2014

The Thinking Behind The Tweet

Winners seek solutions and think of better places.

Losers agonize over problems and fear uncertainty.

Tags:

Seeking Simple! | Thought Tweets

Seek Simple advice: The busier we are the less we remember...that's why there's value in writing things down.

by Rick Baker
On Aug 20, 2014

The Thinking Behind The Tweet

Writing things down: it's a simple thing to do...it's also a powerful strategy for aiding memory and a powerful tactic for delivering on promises. And, that builds trust. So, writing things down provides support for building trust.

Tags:

Seeking Simple! | Thought Tweets

Common Sense versus Common Practice

by Rick Baker
On Aug 19, 2014

People perform better when they know their roles.

People perform better when they feel accountable for their performance.

Leaders can help their people understand their roles by clearly stating the top 7 or so action-things each person must do to succeed in each role. Those top 7 or so things will form the framework/guidelines for roles.

While that is common sense, it is not done at many small businesses.

Leaders can provide further help by working with their people to create goals linked to those top 7 or so things.

Again, few would argue the common sense of having desired goals linked to desired actions. Yet again, while it is common sense it is not common practice at many small businesses.

Desired goals and desired actions gel well when combined with planned performance-review processes. The key is creating performance-review processes that are closely tied to specific actions required to meet specific goals.

Common sense.

And you can make it common practice. 

Tags:

Goals - SMARTACRE Goals

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.