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Name of author Rick Baker, P.Eng.

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Sales Tweet #21

by Rick Baker
On Aug 16, 2010
Sales Tweet #21 Ernest Seller gets no respect. When he asked for help with cold calls, his boss sent him to Greenland.
 
The Thinking Behind the Sales Tweet:
Ernest Seller has all kinds of sales education. He reads pretty much every piece of how-to-sell literature and he listens to all the CDs. However, when it comes to doing the sales work Ernest Seller makes an awful lot of mistakes. He is one of those guys that figure his boss owes him. So, Ernest has a bit of a habit of asking his boss for many things. His boss tries to help by developing Ernest rather than doing it for Ernest. That hardly ever works so, over time, it almost looks like Ernest's boss is out to get him. Quite often, communication between Ernest and his boss get 'off track'. This is an example.

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Thought Tweets | Ernest Seller

Sales Tweet #20

by Rick Baker
On Aug 13, 2010
Sales Tweet # 20 I hear Ernest Seller revving up his Harley. He must be heading to Port Dover to sell to those bikers.
 
The Thinking Behind the Sales Tweet
Yes - it is true Ernest Seller owns a Harley. But, don't jump to conclusions here. His wife won't let him drive it. She thinks, and she very well could be right, Ernest isn't coordinated enough to ride a big bike. So, every Friday the 13th Ernest revs up his Harley, turns it off, hops in his car, and heads to Port Dover. [It's one of those win-win things that good marriages are made of.]

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Thought Tweets | Ernest Seller

An argument on the sequence of strategic planning work

by Rick Baker
On Aug 12, 2010
This blog contains an argument in support of doing strategic planning in the following sequence:
  1. Vision Statement 
  2. Mission Statement 
  3. Culture Statements 
  4. Market-Sector Statement 
  5. Market Niche[s] Statements 
    • Target Markets, 
    • Value Propositions for each Target Market, 
    • Differential Advantage/Unique Selling Proposition 
  6. Goal Statements 
  7. Etc
***
 
Placing a personal or business Vision in writing is tough thought-work.
 
Placing a personal or business Mission in writing is tough thought-work.
 
To believe one can understand one's Clients’ needs and desires or one's Clients' Clients' needs and desires when one can not express one's own needs and desires in writing is flawed logic. Starting from flawed logic neuters one's ability to succeed…or, at the very least, makes the next tasks a game of chance. So, we need to start with our own needs and desires: our Vision, our Mission, etc.
 
Perhaps the best example of proof is the fact the vast majority of people can not write out a Unique Selling Proposition (Differential Advantage) for their business. To make sure my point is clear: a USP/DA is a concise statement that answers the Clients’ question: Why should I buy this from these folks rather than (1) buy something from someone else or (2) do nothing? Many people may be able to state something, place it in writing, and call it a USP/DA but after a bit of scrutiny it doesn't pass the test.
 
We can consider the USP/DA as the teeter-totter fulcrum that balances one's needs and desires against the needs and desires of one's Clients. Put another way....if there's a meeting of the minds between us and our Clients then the USP/DA is how that meeting of minds is described in simple and clear words. The USP/DA addresses my needs and desires. The USP/DA addresses my Clients’ needs and desires. Things are in balance.
 
As a general rule, it is a challenge to understand others.
 
As a general rule, it is challenging enough to understand oneself. And, if we do not understand ourselves (to the point we can describe our needs and desires in writing) then we are deluding ourselves if we conclude/presume/assume we can understand other people's needs and desires.
 
I suppose we could start our strategic exercises at the USP/DA [ie, at the teeter-totter fulcrum]. We could then quickly determine whether or not the 'us' side and the 'Client' side are in balance,
 
But, that will rarely work. So, we should start with our needs and desires: our Vision, our Mission, etc.
 
I'm saying, something like 99 out of 100 people can not or will not write out USPs/DAs. So, starting there is pretty much doomed. And, the 1 time out of 100 it will work the person will ask why we aren't starting with the Vision statement.

Sales Tweet #19

by Rick Baker
On Aug 12, 2010
Sales Tweet #19 Measuring the results of defined action steps. That's a key to understanding rather than guessing.
 
The Thinking Behind the Sales Tweet
Just about everyone agrees we need to measure things. A quick look at most of the things we consume proves just about everything is measured: automobile horse-power, drink millilitres, lumber board-feet, bolt inches and thread size, flour kilograms, etc. Most things we handle are measured. Yet, very often sales people and marketing people ignore the need to measure the results that follow the action steps. My friend says success is easy as PIE: Plan, Implement, and Evaluate. The PIE thinking allows us to make adjustments and achieve our goals. However, if we fail to Evaluate then we deprive ourselves of the information we need to make Changes For The Better.

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Measure & Monitor | Thought Tweets

More about breeding passion at our workplaces

by Rick Baker
On Aug 11, 2010
We should reduce and control negative thinking and negative action. If we make it clear we are working to stamp out negativity then that will help breed passion at our workplaces.
 
As we stamp out negativity we will promote self-control and consideration of others. These are good things.
 
Why should we make conscious efforts to stamp out negativity?
 
Our performance is the consequence of our thoughts and actions...or the lack of them. And, human nature is such that negative thoughts and negative actions are often more powerful and more contagious than their positive counterparts.
 
When the contagion of negative thought or negative action enters the situation it has the ability to immediately affect and infect each person in the situation. Body language and voice tone, for example, register immediately. Many people are under-equipped to resist the contagion of negativity. And, many people have difficulty coping with negative situations.
 
Even if the people 'in the situation' have thick enough skin to resist the contagions, negative thoughts and negative actions tend to stall others and create the need for follow up by others. The 'stalls' may be as small as wondering why so-and-so is in such a bad mood today. The 'actions' may be as large as drawn-out slugfest battles. These workplace ‘stalls’ are inefficient. Inefficiency costs money.
 
So, there is an economic argument to support the reduction and control of negativity.
 
In addition there is the benefit of paving the path for workplace passion. If cost control is our desire then we need to work hard at keeping our thoughts and actions on the positive side of centre.
 
If passion for success is our desire then we need to work hard at keeping our thoughts and actions on the positive side of centre.

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Attitude: Creating Positive Attitude | Change: Creating Positive Change

Sales Tweet #18

by Rick Baker
On Aug 11, 2010
Sales Tweet #18 Perhaps Probable Clients will tell you a fib or two today. Don't take it personal... they're only human.
 
The Thinking Behind the Sales Tweet
People lie. People lie a lot. Some people limit their lies to the point we can call them fibs. Some people set few limits and they tell whopping lies. Some people have no ability to control their lies. Most people set the liar-bar higher for others than they set it for themselves. That is, they tend to judge others harshly when others lie while they tend to forgive themselves when they lie. Or, at least, they struggle admitting to their own lies. This Sales Tweet is linked to self-confidence, self-image, and communication with others.

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Beyond Business | Sales | Thought Tweets

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