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Name of author Rick Baker, P.Eng.

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Thought Tweet #917

by Rick Baker
On Jan 21, 2014

Thought Tweet #917 Where people connect with IT Systems: that's a place where huge improvements hide under people's complaints. 

 

The Thinking Behind The Tweet

When I hear people complaining about IT hardware/software/network I immediately dig deep to find the hidden improvements & opportunities. When an IT problem is solved it almost always removes a people problem. So, 2 problems get fixed at the People-Process interface...and that opens doors for opportunities.

Business Contains Only 3 Things: People, Process, & Situations.

When the situation looks like a problem at the people-process interface...know P=2S+O is the route mindset.

Tags:

Business Contains Only 3 Things | Solutions & Opportunities | Thought Tweets

Measuring Motivation

by Rick Baker
On Jan 21, 2014

Motivation def’n: the force that influences people to act

Measuring motivation: an ‘ability of consciousness’ that differentiates human beings from other animals

You’re human – so, naturally, you measure other people’s motivations. You observe people. And, automatically, you measure their motivations.

If you are skilled at measuring motivation then you may enjoy harmonious and low-confusion interactions. If you are unskilled at measuring motivation then you likely experience regular challenges and conflicts when you interact with other people.

Motivation and Influence are siblings. If you want to be a leader then you want to be able to influence people. And, your influence will be maximized when you understand and make use of other people’s inherent motivations.

Dale Carnegie taught, “Win friends and influence people.” Generations earlier, Abraham Lincoln said, If you would win a man to your cause, first convince him that you are his sincere friend.” Yes, friendship or at least willingness to work in harmony is helpful in influencing other people’s behaviour. However, there is a more-important thing. More important than friendship is the ability to accurately assess other people’s motivations. For some leaders, the key to accurate assessment is the gift of natural ‘empathy’, the ability to understand other people’s feelings. For other leaders, the ability to accurately assess other people’s motivations is a learned skill…it is a planned & learned personal strength.

Fundamental to this learned personal strength:

  1. a broad and deep understanding of human nature,
  2. keen powers of observation, &
  3. knowledge of the power situations hold over people's behaviour.

How about you?

Do you possess a natural gift that allows you to understand other people’s motivations?

Or…

Do you work continuously to improve your ability to understand other people’s motivations?

Or…

Are you just winging it?

Thought Tweet #916

by Rick Baker
On Jan 20, 2014

Thought Tweet #916 Too busy...no time...moving too quickly...so...missing connections. 

 

The Thinking Behind The Tweet

Missing connections to people

Missing connections to problems

Missing connections to solutions

Missing connections to opportunities

Tags:

I'm too busy! - I don't have time! | Solutions & Opportunities | Thought Tweets

Thought Tweet #915

by Rick Baker
On Jan 17, 2014

Thought Tweet #915 Many people have a personal relationship with Time: Time serves as their scapegoat.

 

The Thinking Behind The Tweet

Time is an abstract. People are not. At least, most people are not. 

Really, we know Time does not have human qualities.

Really, we know Time cannot march on. Only people and a select group of other animals are able to march.

Really, we know Time cannot wait for anyone. Only people and a select group of other animals are able to wait.

And, really, we know Time is never right or wrong. 

Yet, many people are brainwashed. They think and talk about Time possessing human traits. 

If we give Time human traits then, just like other people, we can blame it for our shortcomings. 

Yes, what a relief! What an escape from responsibility! Time is our scapegoat!

Tags:

I'm too busy! - I don't have time! | Thought Tweets

Bringing Process to People & Bringing People to Process - Part 3

by Rick Baker
On Jan 17, 2014

Link to Part 1

 

Bringing People to Process - What does that mean?

We can lead a horse to water but we can't make it drink.

We can lead a person to work but we can't make them do it right.

Horses have to want to drink before they drink.

People have to want to do work right before they do work right.


The Key Message: When People want to do work right, their businesses excel.

So, let's focus on helping people want to do work right. Let's not just delegate work to them, let's make sure the work to be delegated makes sense and let's make sure the delegation is performed in a most-influencing way.

The work to be delegated - that's the ingredients.

Influence - that's the key secret spice, the flavouring for success.

To do a better job of Bringing People to Process, we need better preparation. To prepare, we need to learn about people so we have a good working knowledge of WHY people become motivated and HOW we can assist them in becoming motivated. After we know these things we need to adjust our delegation processes. We also need to adjust the tools we use to communicate work-process.

Here's a 'prime example': Taking Talent to Task...i.e., to fit the context of this 3-Part series of Thought Posts, re-word that - Bring Talent to Task

NOTE: There is a very special relationship between Talents/Strengths and motivation/ability to perform Tasks well. That's why Bringing Talent to Task is a 'prime example' of how to improve your business performance.

We Bring Talent to Task when we:

  1. Know individuals' Talents & Strengths,
  2. Know the details of the work we want done [the nature of the work-process, the details of the Tasks, and the specifics of the required actions],
  3. Know how to delegate in ways that influence and cause people to feel accountable, &
  4. Perform the delegation successfully.
 

Conclusion:

Anyone can bring process to people. The best leaders know it takes thought, commitment, and effort to excel at process design, including communication design and especially delegation design.

Anyone can bring people to process. The best leaders know the keys to success are individuals' self-motivation and how leaders influence people in ways that inspire the right actions to generate the right results.

Bringing Process to People & Bringing People to Process - Part 2

by Rick Baker
On Jan 16, 2014

Link to Part 1

 

Bringing Process to People - What does that mean?

There's a spectrum of answers to that question. The spectrum ranges from Delegation to dumping. Since dumping just creates a pile of garbage we will focus on delegation. Delegation is about assigning and transferring authority from one person to another. So, delegation is the decision-making engine of business.

Delegation is a business Process performed by People. To be more specific, delegation is the Process of assigning and transferring decision-making Processes to People. People can do this Process directly [face-to-face] or indirectly [using tools ranging from memos to phones to email, etc.].

While that's a laborious description...based on how poorly many business people handle delegation it is of value to try new tactics to cause them to give the process of delegation more thought.

There's more to Bringing Process to People.

In summary, there are 2 ways business Processes meet business People:

  1. Delegation - introduced above
  2. Tools - created by people to assist work performance and to assist delegation
In business, tools range:
  • from monitors to metal lathes
  • from wrenches to robots
  • from software solutions to 'STRENGTHSFINDER' assessments
  • from French curves to Facebook
  • from 1-Page Tools to a truck for two men
 
About Delegation & Tools
 
When business people delegate they are Bringing Process to People in two different forms:
  1. They are Bringing Future-Work Process to People - setting expectations and transferring responsibility & accountability. 
  2. They are Bringing Delegation-Communication Process to People - possibly consistent with setting expectations and transferring responsibility & accountability or possibly not consistent with those objectives.
In general, Canadian business people do not invest enough time designing clear work-process and they invest even less time - often, no time - designing ways to delegate effectively. We Canadians need to remedy these shortfalls so we are better able to influence people, inspire action, and grow business wealth. Delegation is a good place to start applying our remedies. After all, Delegation is the Decision-Making Engine of Business.

If we want our business people to excel, we need to prove we care about keeping our decision-making engines humming. 

We can use a range of tools to help keep our engines humming.

1-Page Tools are particularly helpful because they can be customized to fit specific needs and each individual's learning style. 


...to be cont'd


Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.