Rick Baker Thought Posts
Left Menu Space Holder

About the author

Name of author Rick Baker, P.Eng.

E-mail me Send mail
Follow me LinkedIn Twitter

Search

Calendar

<<  November 2024  >>
MoTuWeThFrSaSu
28293031123
45678910
11121314151617
18192021222324
2526272829301
2345678

View posts in large calendar

Recent Comments

Comment RSS

Thought Tweet #484

by Rick Baker
On May 24, 2012

Thought Tweet #484 If our Bad Habits could only have Watch Dogs...even little Bichons.

 

The Thinking Behind The Tweet

My dog barks when she sees strangers walking by our home. She has a keen eye for strangers...picks them out from long distances. 

Imagine...if our Bad Habits had could only have such little Watch Dogs...always alert, like little Bichons...vigilant...attentive to our best interests...

Tags:

Beyond Business | Habits: Good Habits, Bad Habits, & New Things | Humour | Thought Tweets

Geordie Raine visits our Centre For Family Business [CFFB]

by Rick Baker
On May 23, 2012

Geordie Raine serves as Montana Consulting Group's Director, Corporate Learning.

He traveled from Montreal to speak at CFFB's breakfast event on April 27th.

Geordie described his company's Turnaround Interview® process, that is, a process for helping employees correct inappropriate behaviour. His  presentation was 'hands-on'; Geordie interacted with the audience with 'role playing' and he got into details. 

Turnaround Interview® has underlying assumptions. When we want to correct employee behaviour:

  • we need to talk about the little things [and catalogue precise and accurate details about what, where, how, who, etc]
  • we have good people, however, they do things we do not want; good people change the deal on you
  • we need to understand people are predictable [we should expect defensiveness, denial, trivializing, etc]
  • we need to reserve discipline for when we really need it [ie, like Spirited Leader's Master Rules concept]
Our members received copies of the Quick Reference Guide to the Turnaround Interview® . [It is an excellent little book]
 
The Turnaround Interview® process has 5 Steps:
  1. Key Question: I think we agree that this has happened X times in Y weeks. Right?
  2. Key Question: Do you agree this shouldn't go on forever?
  3. Key Question: What could you do to eliminate/control this behavior?
  4. Key Question: What does it make sense to do now?
  5. Close: the employee makes a promise to change the behavior/habit
What a terrific example of the art of asking good questions.
 
Here's one of the many pieces of good of advice Geordie shared with us:
 
"In order for change to work it has got to come from within."
 
I have talked to a number of our members...every one of them felt Geordie's presentation was one of the most valuable presentations of the year.
 
Well done, Geordie!

 

Thought Tweet #482

by Rick Baker
On May 22, 2012

Thought Tweet #482 Good things come in little packages: that's the key to excellent work-process success.

 

The Thinking Behind The Tweet

Dr. Richard Carlson taught - "Don't sweat the small stuff".

That's good advice as long as it confined within the following context: (1) do small stuff and do it well & (2) don't feel distressed while you are doing it. There's nothing wrong with sweating while working out the body....although perspiration is a more-delicate word for that body exhaust. When the body works hard it sweats. When the mind works hard it also vents exhaust. This is particularly so when the mind is undisciplined. When we break work into small pieces we reduce the amount of that exhaust. And, of more importance, we increase the opportunities to receive [mental, self-generated] rewards for jobs well done.

Tags:

Beyond Business | Habits: Good Habits, Bad Habits, & New Things | Thought Tweets

Handling Tough Situations

by Rick Baker
On May 16, 2012

You have intelligence.

You have self-control.

You have 2 of the 3 essential ingredients required to handle even the toughest situations. And, the toughest situations you experience all have one thing in common...People...at least 2 people - you, being one of them.

In addition to intelligence and self-control you need to have the correct mindset.

James Allen captured that correct mindset as follows:

"No situation can be difficult of itself; it is lack of insight into its intricacies and the want of wisdom in dealing with it, which give rise to the difficulty."

James Allen, 'Byways of Blessedness', (1904)

To handle tough situations you must have insight into the intricacies...

As the saying goes, "The devil is in the details". You remove those devils by mastering the details of situations. You excel at this when you excel at understanding people because the toughest challenges are always about people....the differences in people. To gain insight into the intricacies of people you start with yourself - gain self-knowledge. Then you learn about the differences in people. Understanding the differences in people will cause you to want to listen to others. And, the more you listen the more you will understand the differences in people. That's like adding tools to your tool kit. The more tools you have the more intricate work you will be able to perform. And, of key importance, the more confidence you will possess. That confidence will serve you well when difficult situations arise. 

Wisdom: wisdom is gained when trials-and-errors are blended with thought and a desire to do better. Knowledge comes from books and personal observations. Wisdom comes from the addition of personal experiences. To handle tough situations one must first learn by experiencing them, making mistakes, and doing better next time. That's the School of Hard Knocks way. As an alternative to learning everything that way, one can anticipate tough situations. Then one can predetermine the best ways to handle those tough situations. That's what sales people are taught to do when they role play various aspects of the buying-and-selling process. Well-designed mental exercise can be practiced and confidence can be gained. Confidence is key. 

Handling Tough Situations:

  • your Intelligence
  • your Self-Control
  • your knowledge of self and other people
  • your wisdom from the School of Hard Knocks
  • your ability to anticipate Situations
  • your ability to think through best courses of action for those Situations
  • your self-Confidence
 

References:

  1. for more thoughts see the Category called Business Contains Only 3 Things: People, Process, & Situations.
  2. for more thoughts on Confidence visit this link Confidence

Tags:

Business Contains Only 3 Things | Habits: Good Habits, Bad Habits, & New Things

Thought Tweet #477

by Rick Baker
On May 15, 2012

Thought Tweet #477 We benefit when someone or something makes us do what we can.

 

The Thinking Behind The Tweet

Even the great Ralph Waldo Emerson needed that sort of help. Emerson said, "What I most need is somebody to make me do what I can." 

People Only Do 3 Things: Good Habits, Bad Habits, & New Things

When we want to develop better habits we need an injection of accountability; we benefit when someone or something makes us do what we can.

 

A link to Changing for the Better 

Tags:

Habits: Good Habits, Bad Habits, & New Things | Thought Tweets

Self-Control: The Battlefield

by Rick Baker
On May 8, 2012

Self-Control: the battlefields where logic is outnumbered by emotions and desires.

It seems most people face a life-long war over self-control. 

The battles about Self-Control happen on 2 fronts:

  1. The Desires Front: where short-term 'pain' fights & struggles with long-term gain 
  2. The Emotions Front: where Logic is alone, surrounded & ounumbered, and must face Emotions
The Desires Front
 
I am going to make this personal...I am going to talk about chocolate ice cream. I desire that. I desire it on scorching-hot summer days. And, I desire it on bitter-cold winter days. And, I desire it on many days in-between. I also desire healthy arteries and 36" belts. So, the battle lines get drawn. I can have and enjoy the chocolate ice cream today...or...I can have and enjoy good health in the future. Now, I know I could choose a compromise where I limit the amount of chocolate ice cream I eat; however, it is very hard for me to do that because I'm dealing with (1) chocolate and (2) ice cream. Self-control is the battlefield. Logic is surrounded by conflicting desires for and against chocolate ice cream.  
 
The Emotions Front
 
One example: Sticks and stones may break my bones but words will never hurt me. I remember my parents teaching me that when I was a child. And, I believe I understood the underlying message. However, it took me a number of decades to be able to conquer my emotions to the point where I felt comfortable writing The Joys of Thick Skin & a Thin Skull.  The logic is sound: there is no reason why criticism should cause injury or trigger negative emotions. Yet, for some people, likely for most people, it does. And, some people are born with, or develop at an early age, a natural tendency to experience the emotion of anger when they are criticized. I know that's the way I was. Self-control is the battlefield. Logic faces, its Goliath, Emotions.

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.