You have intelligence.

You have self-control.

You have 2 of the 3 essential ingredients required to handle even the toughest situations. And, the toughest situations you experience all have one thing in common...People...at least 2 people - you, being one of them.

In addition to intelligence and self-control you need to have the correct mindset.

James Allen captured that correct mindset as follows:

"No situation can be difficult of itself; it is lack of insight into its intricacies and the want of wisdom in dealing with it, which give rise to the difficulty."

James Allen, 'Byways of Blessedness', (1904)

To handle tough situations you must have insight into the intricacies...

As the saying goes, "The devil is in the details". You remove those devils by mastering the details of situations. You excel at this when you excel at understanding people because the toughest challenges are always about people....the differences in people. To gain insight into the intricacies of people you start with yourself - gain self-knowledge. Then you learn about the differences in people. Understanding the differences in people will cause you to want to listen to others. And, the more you listen the more you will understand the differences in people. That's like adding tools to your tool kit. The more tools you have the more intricate work you will be able to perform. And, of key importance, the more confidence you will possess. That confidence will serve you well when difficult situations arise. 

Wisdom: wisdom is gained when trials-and-errors are blended with thought and a desire to do better. Knowledge comes from books and personal observations. Wisdom comes from the addition of personal experiences. To handle tough situations one must first learn by experiencing them, making mistakes, and doing better next time. That's the School of Hard Knocks way. As an alternative to learning everything that way, one can anticipate tough situations. Then one can predetermine the best ways to handle those tough situations. That's what sales people are taught to do when they role play various aspects of the buying-and-selling process. Well-designed mental exercise can be practiced and confidence can be gained. Confidence is key. 

Handling Tough Situations:

• your Intelligence
• your Self-Control
• your knowledge of self and other people
• your wisdom from the School of Hard Knocks
• your ability to anticipate Situations
• your ability to think through best courses of action for those Situations
• your self-Confidence

References:

1. for more thoughts see the Category called Business Contains Only 3 Things: People, Process, & Situations.
2. for more thoughts on Confidence visit this link Confidence