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Name of author Rick Baker, P.Eng.

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Thought Tweet #845

by Rick Baker
On Oct 11, 2013

Thought Tweet #845 Do you know the actions that will cause your company to succeed?

 

The Thinking Behind The Tweet

Do you know the actions you need to do in your role for your company to succeed?

Are you volunteering and committing yourself to take those actions?

Are you volunteering and committing to resist taking other actions that have no clear connection with your company's success?

Do you have the tools you need to do what needs to be done?

Do you have the people-support you need to do what needs to be done?

Do you have the self-support you need to bolster the internal drive that will energize you to do what needs to be done? 

Tags:

1-Page Tools | 80/20 Rule | Questions?: The Art of Asking Good Questions | Thought Tweets

Thought Tweet #839

by Rick Baker
On Oct 3, 2013

Thought Tweet #839 When people tell you they are giving 110%, do you think they are talking in superduperlatives?

 

The Thinking Behind The Tweet

When I was a child neighbourhood parents had a habit of stopping me and asking me to answer math questions. [At one point I thought none of the adults in our subdivision knew how to count their money.] I suppose I was naturally talented at math. Later in life I found myself answering math questions during university level exams...dozens of exams. So, I understand I developed a habit of knowing math.

That knowledge of math has a few side-effects. One side-effect is, when people make claims like they are doing things beyond 100% it catches my attention and my thoughts. I have thoughts like, "Don't these people know when you've got 100% you've got it all & when you've given 100% you've given it all?

Giving 100% is superlative territory....that's the limit of your giving.

Giving more than 100% - well, that's defying the laws of at least mathematics...probably, the laws of physics...and even the Laws of Nature.

How can you trust a person who makes claims like, "Boss - I'm giving 110%!"? [Some go even higher. You hear 150% regularly and some people have the habit of claiming a preposterous 1000%!

Don't you think all of these people going overboard?...being excessive?...being exorbitant?...over-killing their point and beating it to death too?

Saying "No" & Seeking Simple

by Rick Baker
On Sep 27, 2013

Many big businesses are struggling with downsizing, rightsizing, and other kinds of sizing activities that are aimed at reducing costs and building efficiencies. As big companies do these sizing things they regularly use strategies that foist work on smaller businesses. Sometimes the big businesses insist their suppliers do the extra work...the auto sector and Walmart have embraced this strategy for decades. Sometimes the big businesses insist their customers do the extra work...perhaps that's what the insurance companies are doing right now.

In any event, much work is off-loaded from the backs of big businesses onto the backs of small businesses.

In many instances, the small business people accept this as a fact of life. Small businesses who serve as suppliers to the auto sector have informed me in no uncertain terms, "We must accept this as a cost of doing business." And, I've let them know just how fragile their business model is and always will be if they accept that way of thinking.

Why are these people more-or-less oblivious to the fact they have choices?

Have any of these people taken the time to understand the 80/20 Rule?

Why don't these people perform cost/benefit analyses or some other analyses that will help them understand saying "Yes" is killing their businesses?

Why are these people so hungry for volume they bite off huge chunks of extra work then choke on them?

Why don't these small-business people at least make an attempt to simplify or, better still, automate the work that gets dumped on them by the big businesses?

I know how they'd answer those questions.

"We're too busy to figure out stuff like that."

  • Too busy to seek out 3rd Alternatives
  • Too busy to borrow brilliance from other business sectors
  • Too busy to negotiate
  • Too busy to learn better ways

No kidding...

Of course they're too busy!

They're too busy doing work that has been discarded by other folks who know they cannot afford to do it.

***

True entrepreneurs don't let their businesses get caught in these sorts of traps.

True entrepreneurs see the problem coming at them.

As the problem approaches they make a quick decision: does this Problem contain the seeds of an Opportunity?

'Yes' or 'No'?

Quickly now, 'Yes' or 'No'?

If 'No' then simply don't accept the off-loaded work.

If 'Yes' then figure out how - innovate how - to take on the extra work and gain profit from it.

And - sometimes 'Yes' means the creation of a new service or product.

And sometimes 'Yes' means the creation of a new small business.

And, on occasion 'Yes' means the discovery of a gold mine.

And... Regularly, people think or say - "Why didn't I think of that?"

...Exactly!

Thought Tweet #830.5

by Rick Baker
On Sep 20, 2013

Thought Tweet #830.5 If you are going to teach someone, first find out what they believe they already know.

 

The Thinking Behind The Tweet

Far too often, we jump into teaching. Far too often, we assume others do not know what we know. 

Far too often, we conclude others are doing things poorly or incorrectly because they don't know what we know.

More often than not, we waste time and 'make work' when we assume and conclude others don't know what we know.

We can remedy this by asking simple questions before we give instructions and lessons.

TurnAhead - repairing a damaged business, taking a business to the next level

by Rick Baker
On Sep 18, 2013

Some businesses have slipped away into unprofitable territory.

Some businesses have taken a serious hit and are sinking.

Some business are doing OK, but/and face an opportunity to climb to the next level.

Some of these businesses will gain advantage under a turnaround; all of these businesses will gain advantage under a TurnAhead

What's a TurnAhead?

The first step in a TurnAhead is getting control of Cashflow and tied to this, solidifying Gross Margin. With the 80/20 Rule in mind, what things have the greatest impact on Gross Margin - particularly, what Revenue pieces have the greatest impact on Gross Margin? Focus on those pieces. Solidify them. Expand them. Duplicate them.

This first step involves clear and accurate communication with the most-trusted people available in the organization. This means a series of simple questions followed by simple answers. Questions beyond simple ones are the wrong questions. Answers beyond simple ones are signals of confusion and unhelpful thinking.

The roots of big problems are simple roots.

The keys to big opportunities are simple keys. 

The challenge you will always face is: simple does not mean evident or obvious...in foresight. Simple means simple in hindsight and, if you are really skilled, simple means common sense in real-time. 

So, when you are working on a TurnAhead:

  • concentrate on trusted people who think accurately,
  • focus on Gross Margin and Cashflow,
  • ask and repeat simple, clear questions, &
  • act only on the simple, clear answers.

Tags:

Leaders' Thoughts | Questions?: The Art of Asking Good Questions | Seeking Simple!

Some people resist working towards goals...Why?

by Rick Baker
On Sep 17, 2013

Why do some people resist achieving goals?

I don't mean, Why do people fail to achieve goals?

I mean, Why do people intentionally fail to achieve goals?

Are those people:

  • expressing objections to authority...i.e., are they working to rule?
  • attempting to build job security...by ensuring a queue of work?
  • children seeking long-lost parental controls?
  • permanently soured on work?
  • thinking "Damn the Rich...this one's for Me!"?
What goes through people's heads when they know what their employer wants them to do, are capable of doing it, yet refuse to do so?
 
What can we do to help those people feel comfortable exploring middle ground?
 
What questions can we ask to gain a better understanding of what might motivate those people?
 
What actions can we take to spark their enthusiasm for a job well done?

Tags:

Goals - SMARTACRE Goals | Questions?: The Art of Asking Good Questions

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