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Name of author Rick Baker, P.Eng.

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When people don't do what you expect...

by Rick Baker
On Oct 1, 2014

When people don't do what you expect consider the possibility this is due to one or more of the following complications:

  1. They understood what you asked but they didn't know how to do what you asked 
  2. They understood what you asked but they forgot to do it 
  3. They understood what you asked but they chose not to do it 
  4. They didn't understand what you asked 

These 4 possibilities represent significantly different situations. 

To help your people do better in the future, use very different approaches for these 4 situations.

If you do not adapt to fit the situation then you are more likely to hinder rather than help your people improve their performance. Coupled with this, if you do not adapt to fit the situations, you will expand confusion...their confusion and yours.

In fact, you will need to address nuances within these 4 possibilities. You will need to take different tactical approaches. You need to consider the situation thoroughly. To do this, you will need to ask questions to determine what is causing your people to under-perform.

Design questions to hone in on the specific cause of the under-performance. For example, regardless of the situation, investigate to determine if the problem signals:

  1. a delegation-communication error,
  2. a lack of required knowledge, or
  3. a lack of talent or skill.
Those are the 'Big 3' causes of under-performance, so, investigate them first. Discover the true source of the under-performance. Then design a solution plan to help your people get from where they are to where they need to be.

PS: Yes, you may be tempted to conclude the under-performance is due to bad attitude. It is very normal to conclude 'attitude' is the cause of problems. However, more often than not this conclusion is exactly what causes problems to linger, fester, and repeat. 

Tags:

Attitude: Creating Positive Attitude | Solutions & Opportunities

For the love of...words.

by Rick Baker
On Sep 10, 2014

Recently, after reading one of my posts, a new acquaintance wrote to me and said, "You must love words".

That got me thinking.

Yes, of course, I do love words.

Our English language is ripe with interesting twists and turns and full of humour...humour laced with curious surprise.

I love to read words.

I love to write words.

But, most of all, I love to think about words.

That will probably surprise many people because I expect many people perceive me as more of a talker than a thinker.

What's worse, most people probably perceive me as a complainer, possibly a rather pessimistic person. Naturally, I have a much kinder opinion of myself. I consider myself to be more of a thinker than, say, a constant complainer. That is not to say I do not express objections rather regularly. (so much for whatever that rule means about 'no double negatives')

I have learned to free up time to listen to most [but not all] people who complain. Usually, where there's smoke there's fire. And, where there's fire a spark is likely to be lurking nearby. And we all know sparks ignite.

And sometimes sparks ignite change for the better.

I wouldn't want to be blind to those sparks.

***

Curiosity uncovers problems.

Complaints are, at their roots, statements of problems.

Problems are wonderful routes to opportunities.

P=2S+O

***

It's attitude that counts most. 

Problems uncovered with a spirit of adventure are valuable enough to excuse the complaints that carry them.

***

Don't shoot the messenger until you've at least had a chance to see the opportunity.



The biggest problem in business today is Communication. We need to help people change that.

by Rick Baker
On Aug 29, 2014

The Thinking Behind The Tweet

At least, they don't want to change it enough to take simple steps to overcome their resistance to improving self-analysis, improving observation of others, and improving judgement...and then improving communication.

Tags:

Communication: Improving Communication | Solutions & Opportunities | Thought Tweets

Inherent Accountability

by Rick Baker
On Aug 5, 2014

Top performers feel disappointed in themselves when they make errors or fail to achieve desired results. Then, quickly, they replace that thinking with confidence wise enough to know they will do better in the future.

It is quite normal for attitude to slip when problems and setbacks drain energy...after all power of will is a limited thing.

It is quite spectacular when confidence overtakes disappointment, frustration, and anger.

The more that happens the stronger the confidence.

Tags:

Attitude: Creating Positive Attitude | Solutions & Opportunities

The same old problems

by Rick Baker
On Aug 4, 2014

It seems some people never tire of experiencing the same old problems. What peculiar stamina!

It seems some people never tire of fighting the same old battles, using the same old weapons, meeting the same old defeats. What peculiar stamina!

Perhaps most of us appear that way when viewed from others' perspectives?

Perhaps when observed by others most of us appear to obstinately cling to the bad habits that limit our ability to deal successfully with other people?

Perhaps my perceptions of other people's behaviour, as I watch them struggle, are too harsh?

Tags:

Habits: Good Habits, Bad Habits, & New Things | Solutions & Opportunities

When we don't know the Why behind the problem our solutions do little to stop repeated errors.

by Rick Baker
On Aug 3, 2014

[No text]

Tags:

Solutions & Opportunities | Thought Tweets

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