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Factors that influence how we think and what we do

by Rick Baker
On Nov 3, 2010
Figuring other people out…now there’s a challenge.
 
There is much to consider.
 
The task is a worthwhile one: but, where to start?
 
2 suggestions on how to prepare for doing a better job of understanding other people:
  1. Riders, Elephants, & Their Paths: Dr. Jonathan Haidt’s metaphor
    • The Rider: the logical part of us that struggles to control how we think and how we act
    • The Elephant: the emotional part of us that tends to do whatever it wants
    • The Path: the situation, which will alter Rider-Elephant action
  2. Primary and Secondary Factors that Influence How People Think: Dr. David J. Leiberman
    • Primary Factors:
      • Self-esteem…the person’s view of self-worthiness
      • Confidence…how the person feels about the task/situation at hand
      • Level of Interest…does the person have a vested interest, what's at stake
    • Secondary Factors:
      • Effort...how much emotional, physical, financial work must the person do
      • Justification...the person’s rationalization
      • Beliefs...the person’s beliefs, whether or not those beliefs are true/accurate
      • Mood…the person’s frame of mind
 
More about understanding other people in future Thought Posts…
 
Footnotes:
Link to Dr. Jonathan Haidt.
Link to Dr. David J. Lieberman.

Tags:

Emotions & Feelings @ Work

Sales Tweet #78

by Rick Baker
On Nov 3, 2010
Sales Tweet #78 If you respond to Requests For Proposals then what's your strategy for maximizing success?
 
The Thinking Behind the Sales Tweet
 
I have never been a fan of the RFP process. I suppose that is due to my preference for niche marketing over forcing one’s business communications to conform to the demands of 3rd parties.
 
On the other hand, I recognize in many organizations business development relies on a base of RFP success.
 
So – how does a business go about maximizing its success under 3rd-party ‘controlled’ RFP processes?
 
We have spent time teaching business developers how to improve results.
 
Here are a few samples of our advice:
 
• Build relationships well in advance of the RPF issue
 
• Understand the Probable Client
o Through pre-RFP discussions
o By thoroughly understanding the RFP questions
o By knowing or surmising what lies between the lines of the RFP questions
 
• Work to guide the RFP process
o Innovate…use R&D to gain advantage over competitors
o Have amazing products and services that few, if any, can match…get those in the RFP specs
 
• Answer the questions and make it easy for the Probable Client to find and understand your answers
o Don’t insert a bunch of your cookie-cutter mumbo-jumbo
 
• Offer options
 
• Offer Valuable stuff you know your competition cannot deliver

Tags:

Questions?: The Art of Asking Good Questions | Sales | Thought Tweets

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