Rick Baker Thought Posts
Left Menu Space Holder

About the author

Name of author Rick Baker, P.Eng.

E-mail me Send mail
Follow me LinkedIn Twitter

Search

Calendar

<<  November 2010  >>
MoTuWeThFrSaSu
25262728293031
1234567
891011121314
15161718192021
22232425262728
293012345

View posts in large calendar

Recent Comments

Comment RSS

New People = Opportunities

by Rick Baker
On Nov 4, 2010
We have a few ways of thinking about those ringing phones, those buzzing emails, those stacks of incoming paper.
 
The first thought that crosses our mind can be: I am too busy.
 
Or, the first thought can be: Here come some New Things laced with Opportunities.
 
From time to time I remember the lesson taught in a sales management course, several years ago…when I was a young sales manager.
 
The lesson went like this:
  • Sales Manager “A” receives 20 customer phone calls a day, cringes every time these customers call to complain about product problems, sales staff problems, delivery problems, etc. Sales Manager “A” can not wait to get home at the end of the day. Sales Manager “A” can barely manage to get out of bed in the morning and come into work.
  • Sales manager “B” also receives 20 customer phone calls a day. Yet, Sales Manager “B” enjoys a dream job…loves to come into work, hates to leave, etc.
The instructor then asked,
 
“Why is Sales Manager “B” doing so much better than Sales Manager “A”?”
 
Totally stumped me…
 
How could that Sales Manager “B” possibly enjoy all those days on the phone dealing with all those complaining customers? [I knew I didn’t enjoy it.]
 
Perhaps:
  • Sales Manager “B” had some innate problem-solving gift?
  • Sales Manager “B” had some problem-solving tool like P=2S+O?
  • Sales Manager “B” had some other trick up a sleeve?
“No”, explained our sales instructor, the customers of Sales Manager “B” were calling to compliment Company “B” on the amazing performance of its sales force.
 
I often think of this lesson when I see a stranger’s email address in my Email Inbox.

Tags:

Attitude: Creating Positive Attitude | Leaders' Thoughts | Optimism & Pessimism

Permalink | Comments (1)

Sales Tweet #79

by Rick Baker
On Nov 4, 2010
Sales Tweet #79 Free up some time by improving your concentration skill. CDs and books will educate you on concentration.
 
The Thinking Behind the Sales Tweet
This is the 2nd Sales Tweet linked to the Thought Post titled ‘Successful People Have More Time’. These Sales Tweets contain suggestions on how to make better use of that most-precious resource – Our Time.
 
This Sales Tweets series is called “Free up some time”. Each tweet in the series starts with the words Free up some time…so this series of suggestions will stand out in the www.spiritedezine.com website.
 
Note: I have avoided calling these ‘time-management’ suggestions. A more accurate description would be ‘action-management’ suggestions….or ‘thought-management’ suggestions.
 
As the introduction - Free up some time – states, the suggestions are aimed at creating Good Habits that, at the end of the day, allow us to feel ‘WOW - that was a day well spent’.
 
As the series progresses, I will begin to provide CD and book recommendations.
 
A link to the ‘Successful People Have More Time’ Thought Post.

Tags:

I'm too busy! - I don't have time! | Thought Tweets

Permalink | Comments (0)

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.