The Thinking Behind The Tweet

Often, when business leaders express difficulties we either:

• wave them off and change the topic,
• reply with a difficulty of their own, or
• reply with a quick and concrete piece of solution-advice.

These 3 reactions provide little if any value to the business leader [or to us].

If we want to help business leaders then we need to change the way we react/reply when we hear them express their difficulties. We need to listen better. We need to do our best to get into their shoes. We need to think, coming at the difficulty from different directions/perspectives. We need to do these things to (1) improve the quality of our response and (2) build trust with the leader.

When these things are done, then we can help with solutions.