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Name of author Rick Baker, P.Eng.

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Communication tip: If you want to teach someone, first find out what they believe they already know.

by Rick Baker
On Aug 27, 2014

The Thinking Behind The Tweet

Far too often, we jump into teaching. Far too often, we assume others do not know what we know. 

Far too often, we conclude others are doing things poorly or incorrectly because they don't know what we know.

More often than not, we waste time and 'make work' when we assume and conclude others don't know what we know.

We can remedy this by asking simple questions before we give instructions and lessons.

Tags:

Communication: Improving Communication | Thought Tweets

It isn't about who you are. It's about what you do and whether or not other people understand why you do what you do.

by Rick Baker
On Aug 27, 2014

The Thinking Behind The Tweet

When people understand you they judge you more accurately...and - won't that be a good thing?

Tags:

Communication: Improving Communication | Leaders' Thoughts | Thought Tweets

Empathy - a genuine interest in and ability to understand another person's feelings - a wonderful gift to possess.

by Rick Baker
On Aug 27, 2014

The Thinking Behind The Tweet

Some people who teach social psychology and communication define empathy as the ability to share other people's feelings; others define empathy as the ability to understand other people's feelings.

I think it is important to ask how a person defines a word rather than assume they use the same definition I use.

A communication faux pas…I'm so glad you mentioned that because I have some important things about me to share with you.

by Rick Baker
On Aug 27, 2014

The Thinking Behind The Tweet

Sometimes we have such amazing things to share with other people we simply miss the fact they are trying to do the same.

When amazing stories collide.

…or is it, when amazing egos collide?

Tags:

Communication: Improving Communication | Thought Tweets

2 important things to Communicate: Interest - WHY I'm doing something. Intent - WHAT I'm wanting to do.

by Rick Baker
On Aug 26, 2014

The Thinking Behind The Tweet

Communicating our Interests. Communicating our Intent. Good Habits to do.

Tags:

Communication: Improving Communication | Thought Tweets

How do you know, with certainty, your perception of a person's behaviour is accurate?

by Rick Baker
On Aug 26, 2014

The Thinking Behind The Tweet

If your perception is accurate then your understanding of the person's behaviour will help you have productive communication with the person.

If your perception is not accurate then your understanding of the person's behaviour will confuse and possibly prevent you from having productive communication with the person.

Flawed perceptions about other people: wasted energy; possibly, shared wasting of energy; the precursor for lousy communication.

Tags:

Communication: Improving Communication | Thought Tweets

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