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Name of author Rick Baker, P.Eng.

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Talk so people listen...listen so people talk.

by Rick Baker
On Mar 13, 2021

The Thinking Behind The Tweet

'How To Talk So People Listen', that's the title of a book written by Sonya Hamlin in 2006.

How To Listen So People Talk...well, that's in the territory of the art of asking good questions

When you communicate, the processes you use influence people more than the logic you express.

by Rick Baker
On Mar 9, 2021

The Thinking Behind The Tweet

According to Chip Heath and Dan Heath ['Decisive', 2013] "When the researchers compared whether process or analysis was more important in producing good decisions - those that increased revenues, profits, and market share - they found that "process mattered more than analysis - by a factor of six.""

Good Decision Making relies on good decision-making processes.

Good Influencing relies on good influence-making processes.

And Business Contains Only 3 Things: People, Processes, & Situations

When we were newborn babes, we somehow knew the best way to get what we wanted was kicking and screaming.

by Rick Baker
On Feb 28, 2021

The Thinking Behind The Tweet

When we were newborn babes, we somehow knew the best way to get what we wanted was kicking and screaming.

At first, really nice bigger people encouraged us to take action.

Then, of great surprise to us, many bigger people began a life-long assault aimed at proving otherwise. 

Don't shoot the messenger until you've at least had a chance to see the opportunity.

by Rick Baker
On Feb 11, 2021

The Thinking Behind The Tweet

Too often we close our ears and our minds to those who express objections.

Too often we close our eyes and our minds to opportunities.

Discontent, regardless of how it is packaged, just may be the best vehicle for positive change.

When you observe the How, the Why either resonates and amplifies the peaks or dis-harmonizes and diminishes the peaks.

by Rick Baker
On Feb 10, 2021

The Thinking Behind The Tweet 

First, it is essential to do a good job of observing in order to properly perceive the How. 

Then, with the How understood, the Why has an opportunity to become fully clear. 

Finally, take time to understand why the Why either resonates or dis-harmonizes. This is the route to understanding whether Values are in sync or whether Values are likely to create interpersonal challenges and Culture problems. 

(I mean - Culture problems within your business, your family, or your community.)

When you make a fine argument...zip it, listen, watch, & learn.

by Rick Baker
On Feb 1, 2021

The Thinking Behind The Tweet

First, learn about the extent of the fineness of your argument. I mean, bring your thick skin and thin skull...and keep your ego under full control.

Was your argument really as fine as you thought?

Tags:

Communication: Improving Communication | Thick Skin & Thin Skull | Thought Tweets

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.