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Name of author Rick Baker, P.Eng.

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The Dysfunction Of Our Times - #1: Business People Who Don't Take Their Payment Obligations Seriously

by Rick Baker
On Jun 6, 2013

In times gone by, I used to talk about 3 Sacred Things in Business. And, out of the 3 things, #2 was: "Customers Pay Me".

 

Customers Pay Me

A deal is a dealThat’s the starting point. We are only as good as our word.

There’s nothing wrong with a hard-negotiated deal, as long as you don’t make it the ‘norm’. When that becomes the 'norm' - well, that’s no fun and that's not fair.

Regardless, once a deal is done – a deal is a deal.

The most insulting thing my customer can do to me is not pay me. When the customer fails to pay me, the customer is telling me what they think my work is worth - nothing. That not only violates a deal is a deal it also is just plain wrong. My work is worth much more than nothing. And, I will not sit back and allow anyone to argue, through actions, the contrary. It is offensive. Of course, having thick skin I will not take real offense…however, I will take immediate action to make sure it does not happen or, if that fails, it only happens once. Or, better still, and this has been the reality more than 99% of the time – I will take action to make sure the attempt to avoid paying me fails.

To clarify my thoughts...and recognizing they are laced with my biases and my experience-filters:

  • I do not think the above words are the screams of a sensitive big ego. This is not a what's-mine-is-mine issue. It is about personal Values and Integrity. It's about doing the right thing. And, it's about doing my part to promote better business practices. 
  • I will not jump to conclusions or act haphazardly, ignoring questions like, "Why would a normal, reasonable person fail to pay me?" [I used to do that in my younger years and I have learned that's not fair to anyone, including myself.]

 

As a Business Leader...

Do you instruct your people how to deal with payments?

Does your organization treat suppliers with the same level of consideration expected from clients?

 

PS: When Sales reps allow customers to renege on deals or fail to pay, I see weakness where there should be strength, conviction, and a high level of self-worth. If weakness exists then I try to illustrate a better way. 

PPS: Similarly, I think 'stretching accounts payable' is a dysfunctional and entirely inappropriate way of dealing with suppliers. 

People are social creatures...with interesting approaches to making decisions

by Rick Baker
On Jun 4, 2013

Dealing with Other People: Making Business Decisions

People are social creatures:

  • we live with one another, 
  • we live near one another in community, and 
  • we 'work with' one another. 

The actions we take at work affect and influence one another. The thoughts we share about work affect one another.

People approach work with differing attitude. Some of us are more serious about work than others. Put another way, for some people work plays an important role in their lives while for others it does not.

Work-life involves a continuous string of dealings with other people.

Boiling it down...we can choose to view other people:

  • as very distinct and different (every Man is a stand-alone island),
  • as very similar to us,
  • as 'things' that can help us achieve our goals, and
  • as individuals who are doing their best to deal with their challenges and to achieve their goals. 

We may view certain people one or more of these ways while viewing other people in entirely different ways.

In business, we must 'work with people' to achieve what we hope are common work-goals. When we work with people, Decisions can be made 3 ways: Command-Consultative-Consensus. [I favour a 10-3-1 approach.] Command decisions are made by one person, the person with authority. Consultative decisions are made by the person with authority after gathering ideas from others (without being obligated to use any or all of those ideas). Consensus decisions are 'democratic' decisions made by groups of people, who commit to follow the group decision after it is made.

Overlapping these 3 decision choices, business people can treat one another 3 ways:

  • as 'tools/things' requiring instructions (essentially, components of process), 
  • as people requiring help (so they can do better in the immediate term and/or in the future), and
  • as objects of criticism (that is, telling or showing them where they are thinking inaccurately or acting badly).


As a business leader...

How do you think about your people?

How do you make decisions?

How do you communicate about the way decisions should be made at your organization?

How do you know your people understand your decision-making process?
 
How do you cover off the fact sometimes you will be wrong?

Thought Tweet #745

by Rick Baker
On May 24, 2013

Thought Tweet #745 The question shouldn't be, Is the glass half-full or half-empty? It should be, Is the glass half-full and half-empty?


The Thinking Behind The Tweet

Actually, the question should be - 

Is the glass at least both half-full and half-empty?

Rather than limit people to 2 ways of thinking and claiming one is optimistic and the other pessimistic, we ought to encourage people to view Situations and People's actions from multiple perspectives...by, for example, encouraging people to use tools like Edward de Bono's 'Six Thinking Hats'.

In some Situations, it is appropriate to consider what has been added while in others it is appropriate to consider what has been subtracted. Sometimes we need to consider possibilities. Other times we need to identify the need for urgent action. 

This goes beyond optimism, pessimism, and realism. While that 'mindset' differentiation may be important, with people or with situations, it also may not be important.

Situations & People deserve a lot more thinking than optimism/pessimism tests.

PS: That glass-half-full-glass-half-empty saying has always annoyed me. It is too cliché and it puts people into a 2-dimensional box when all of us know we live in at least a 3-dimensional world.

 

Can You Open Your Mind To Criticism?

by Rick Baker
On May 14, 2013

For the sake of change and innovation, I hope you can.

For the sake of future Canadian generations, I hope you can.

For your piece of mind, I hope you can.

I have written often - Constructive Criticism is an Oxymoron [99.44% of the time].

To be clear...

I mean that as an observation. I do not mean that as a moral or philosophical judgment against constructive criticism or a condemnation of criticism in general. It is simply an observation. 

Now...if I was inclined to make a moral or philosophical judgment then:

Criticism is needed and an environment where it can and does happen should be promoted and appreciated. When applied with wisdom and sincerity, criticism should always be received well.

You should have thick skin…criticism only injures you when you allow it to. Even offensively-applied criticism does not have to injure you. It is your choice. If you have thick skin and a thin skull then you know this to be true.

For other people, criticism can be offensive. That's their shortfall...you do not have to be offended by criticism. You can choose to not be offended. You have thick skin...or you can make some character adjustments so you have thick skin. Thick skin provides you the ability to make that sort of choice.

Indeed, criticism cannot be done in a willy-nilly, free-for-all way. Nobody should deliver criticism that way. You are on very thin ice when you choose the targets of your criticism poorly...for example, when you choose to criticize The Boss. That's just common sense. So, inject wisdom before you prescribe criticism.

And, Criticism needs to be bounded. Criticism is best when it is applied in small doses. Be concise. There are times and places for criticism. Be selective. Emotions should be under control when criticism is delivered. Be respectful.

***

 

Thick Skin: if you prick me, I do not bleed

Thin Skull: if you prick me, I think before I do

 

***

Here's an idea...call it a Thick-Skin-Thin-Skull suggestion...

The next time you feel inclined to criticize someone take the time to write it out on a piece of paper. Then get another piece of paper and write out a criticism of yourself. Compare the two. Make sure they are about equally-important items and are of equivalent length, level of detail, wording/style and tone.

Then make a choice: 

  1. present both of them to the person you wish to criticize or
  2. tear them both up and move on to some other activity.

If you choose #1...don't be bashful. Let the person know you are undertaking a Thick-Skin-Thin-Skull adventure...trying to help yourself and others prove Constructive Criticism shouldn't be an Oxymoron!
 
If you choose #2...pat yourself on the back...celebrate the step toward thinning your skull and thickening your skin.

Thought Tweet #735

by Rick Baker
On May 10, 2013

Thought Tweet #735 Slightly annoyed people used to say, "Get a Life". Reality TV has taken the sting out of that admonition.


The Thinking Behind The Tweet

It's now incredibly easy to 'get a life'. Our TV remotes provide us a full range of lives...numerous reality choices with many variations on how to annoy other people - annoying co-workers, annoying family members, annoying aspiring singers & aspiring dancers & aspiring entrepreneurs...annoying all types of people in all types of real-life situations...all available at the flick of a switch.

Question:

Do you spend more time (A) annoying other people or (B) watching people you don't know annoying other people you don't know on TV?

And, for those who are not avid practitioners in the art of annoying others...

Do you spend more time (A) solving your own problems or (B) watching other people struggle with their problems on TV?

2 Simple Tools: 1 for Thinking, 1 for Action....both for Communicating.

by Rick Baker
On May 10, 2013

Edward de Bono is one of my heroes. In my opinion, he is the world's greatest creative thinking educator.

I have written about Edward de Bono and his 'Six Thinking Hats'...'Six Thinking Hats' is an extremely helpful tool for sorting out your thinking and for communicating with others about thinking.

Here's a picture-summary:

Edward de Bono's 'Six Thinking Hats'

 

 

I have a de Bono section in my library. My goal is to collect and red all his books. That's a challenge because he has been prolific, writing well over 50 books. I have just completed reading de Bono's 'Six Action Shoes', (1991). 'Six Action Shoes' is an extremely helpful tool for sorting out your actions and for communicating with others about actions.

Here's a picture-summary:

Edward de Bono's 'Six Action Shoes'

These thinking and action tools provide excellent ways to Seek Simple....a Spirited Leaders' philosophy. When thinking can be summarized in 6 ways...that's seeking simple. When action can be summarized in 6 ways...that's seeking simple. And, that's why Edward de Bono is so amazing. He has been able to unleash his genius [and help others do the same] because he is the master in simplifying before choosing how to think, simplifying before choosing how to act, and knowing when and how to be creative. In other books, he illustrates exactly how to be creative. [Our recent thought post 'Taking Curiosity to Creativity' contains de Bono's signature contribution - lateral thinking.]

Now, Seek Simple is one of Spirited Leaders' core philosophies...another is:

Business Contains Only 3 Things: People, Process, & Situations

Much has been posted about People, Process, & Situations.

Now we will show how Edward de Bono's Six Thinking Hats and Six Action Shoes can be incorporated.

Business Contains Only 3 Things: People, Process, & Situations. 

Here's the picture...


A snapshot in time during your business day - that's what we mean by Situations. That snapshot will contain people [at least 1, you] and it will contain process [at least 1, your thinking]. Process either involves People or machines/mechanisms/tools [designed by People]. For the time being, let's concentrate on the Processes performed by People. There are only 2 types of Processes performed by People: Thinking and Action. If we embrace de Bono's tools, the Processes performed by People have 12 components: 6 ways of thinking and 6 ways of taking action.

In any Situation, People can decide which of the 12 things they will perform.

Here's the picture...

 

Those are good questions to ask!

[That's Seeking Simple and finding it.]

[That makes for one very Good Habit.]

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.