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Name of author Rick Baker, P.Eng.

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Doing - things right, right things, & less things

by Rick Baker
On Oct 26, 2011
Focus on doing the right things, not doing things right.
 
That’s now conventional wisdom.
 
Focus on the important things rather than the urgent things…‘The 80/20 Rule’ wisdom.
 
Here’s our take…
 
Combine all 3:
  • Do the right things
  • Do things right
  • Do less things
And, if this ‘strategy stuff’ seems foggy then remove some of the fog by starting with the simplicity of: Business Only Contains 3 Things: People, Process, & Situations.
 
When you want to improve the performance of your business, start by asking & answering 9 questions…
 
An exercise of 9 Questions
 
People
  • What does doing the right things to, for, & with People mean to us?
  • What does doing things right to, for, & with People mean to us?
  • What can each Person in our business stop doing…right now?
Process
  • What does doing the right Processes mean…especially, from our Clients’ shoes?
  • What does doing Processes right mean…especially, from our Clients’ shoes?
  • What are our Clients telling us we can stop doing…right now?
Situations
  • What right things do we need to do to create better Situations for our People?
  • What things do our People need to do right when they face potentially-challenging [personally challenging] Situations?
  • What Situations must we remove in order to allow our People to feel better?
Those 9 questions… a good start.

The Art of Good Questions

by Rick Baker
On Aug 4, 2011
While this probably has never been the subject of a scientific study, I believe the most-successful people of all time form the same crowd as the most-successful question askers of all time.
 
In some disciplines, this is self-evident: teachers, trial lawyers, philosophers, scientists, inventors, sales people, and market researchers come immediately to mind.
 
In those disciplines, the master-players all excel at The Art of Good Questions.
 
How about your discipline...your chosen field of business?
 
Could you and your people learn the Art of Good Questions?
 
The answer is - Yes.
 
Consider buying & selling as one example and think about it this way…
  • You are a sales person. You are on one side of a chasm…a wide, deep, dark, bottomless crevice…it looks like a mini-Grand Canyon, except it is pitch black and you can see nothing when you stand on the edge and look down
  • Your probable client is on the other side…too far to jump to be with you
  • You and probable clients have been here and there before…lots of your probable clients are in that wide, deep, dark, bottomless crevice…somewhere
  • You can do one of two things:
    1. You can do and say the same old things you have always done and said
    2. You can ask a terrific question that magically launches your probable client over the wide, deep, dark, bottomless crevice…over to your side
If you picked #2, well done, you know the The Art of Good Questions.

Tags:

Entrepreneur Thinking | Questions?: The Art of Asking Good Questions | Sales

Sales Tweet #227

by Rick Baker
On May 31, 2011
Sales Tweet #227 "Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning." Einstein
 
The Thinking Behind the Sales Tweet
Good Questions are a, perhaps even the, key to excellence. Good Questions [to oneself] can maximize Self-knowledge. Good Questions can lead to excellent communication…and life-long relationships. Good Questions can lead to excellent Sales Performance. A link to more thoughts about “Good Questions”.

Tags:

Questions?: The Art of Asking Good Questions | Thought Tweets

Getting to the Essence of things – Part #1

by Rick Baker
On May 9, 2011
Here are a few good reasons why business leaders need to be able to get to the essence of things:
  • “The essence” is the major key to creativity
  • “The essence” is the core required for better and best communications
  • “The essence” is the hinge to problem solving
  • “The essence” of Leadership…makes sense each leader will want to figure that one out.
 
There are more reasons why leaders need to know how to get to the essence of things, however, those first 4 reasons are more than enough to justify working on this.
 
Now we have good reasons…which answer the question, “Why get to the essence of things?
 
The next thing we need to do is make sure we have agreement on the answer to,
 
What, exactly, is the essence of a thing?
 
We will work at creating a definition. Now, the best way to start working on that is providing some examples of ‘essences’.
 
WARNING These examples are not intended to be ‘facts’. Rather, they are people’s viewpoints on the essence of various things. Of course, we could debate whether or not these people have accurately identified the essences. In fact, there are many views on the essence of things, including the essence of business leadership and the essence of the role of the business leader. We will discuss that later.
 
Here are some folks’ beliefs about the essences of things:
 
“The essence of knowledge is, having it, to apply it; not having it, to confess your ignorance.”
Confuscius
 
“It is better to create than to be learned, creating is the true essence of life.”
Barthold Georg Niebuhr
 
“The essence of true friendship is to make allowances for another's little lapses.”
David Storey
 
“The essence of Government is power”
James Madison
 
“The essence of intelligence is skill in extracting meaning from everyday experience.”
Anonymous
 
“Self-trust is the essence of heroism
Ralph Waldo Emerson
 
“The essence of genius is to know what to overlook.”
William James
 
The real essence of work is concentrated energy.”
Walter Bagehot
 
“The essence of poetry is will and passion.”
William Hazlitt
 
“The essence of all slavery consists in taking the product of another's labor by force.”
Leo Nikolaevich Tolstoy
 
“Duty is the essence of manhood.”
George S. Patton
 
“Desire is the very essence of man.”
Baruch Spinoza
 
“Thinking is the essence of wisdom.
Persian Proverb
 
“The real glory is being knocked to your knees and then coming back. That's real glory. That's the essence of it.”
Vince Lombardi
 
“The essence of all art is having pleasure giving pleasure.”
Mikhail Barishinikov
 
“The essence of childhood, of course, is play.”
Bill Cosby
 
***
 
Here’s a hint about essences…the fewer words the better. ‘Getting to the essence’ is a starter exercise for teaching creative thinking. For example, “What is the essence of a lamp?” “Can you boil the essence of a lamp down to a single word?”  (The essence of a lamp is __________.)
 
When we are able to boil essences of things down to a single word we have a tool of genius!
 
When we have that tool of genius we can apply it to our business thought and communication.
 
We can:
  • Benefit from creative thinking, putting it to use daily (in our marketing, as just one example)
  • Quickly get to the true root of problems…so solutions jump out at us
  • Understand the Leader’s Role…and communicate it well
  • Expand Business Success
 
Getting to the Essence of Leadership…see #2 next Thought Post

Tags:

Questions?: The Art of Asking Good Questions | Seeking Simple!

Edward de Bono – an amazing thinker

by Rick Baker
On Apr 8, 2011
I re-read the notes I made a few years ago while reading Dr. de Bono’s book ‘Water Logic’.
 
In that book Dr. de Bono describes 3 types of questions.
 
Here is an excerpt from my notes…
 
Three Types of Questions:
  1. A Shooting Question...we know what we are aiming at and the answer is 'yes' or 'no'.
  2. A Fishing Question...we bait the hook and wait to see what turns up. An open-ended search for information.
  3. A Trapping Question...we prepare the trap to suit what we want to catch. This is exactly the same as pre-concept.
 
Straightforward…and I like the metaphor style.
  
A sampling of de Bono quotes:
 
Quotes that fit our Seek Simple philosophy…
 
Dealing with complexity is an inefficient and unnecessary waste of time, attention and mental energy. There is never any justification for things being complex when they could be simple.

One very important aspect of motivation is the willingness to stop and to look at things that no one else has bothered to look at. This simple process of focusing on things that are normally taken for granted is a powerful source of creativity.
 
Sometimes the situation is only a problem because it is looked at in a certain way. Looked at in another way, the right course of action may be so obvious that the problem no longer exists.
 
Quotes that fit our views of the value of Humour…
 
Humour is by far the most significant activity of the human brain.

It has always surprised me how little attention philosophers have paid to humour, since it is a more significant process of mind than reason. Reason can only sort out perceptions, but the humour process is involved in changing them.
 
Quotes about Thinking…
 
Many highly intelligent people are poor thinkers. Many people of average intelligence are skilled thinkers. The power of a car is separate from the way the car is driven.

Most of the mistakes in thinking are inadequacies of perception rather than mistakes of logic.
 
Footnote:
 

Tags:

Put Your Best Brain Forward | Questions?: The Art of Asking Good Questions

Am I a salesperson?

by Rick Baker
On Feb 23, 2011
(The Am I a Sales Person? quiz)
 
Some folks are horrified by the thought they will be placed in a sales role. Some folks are horrified to have the word sales on their business card. Some folks are horrified to have the word sales at the top or in the body of their role description. “What! I have to show people I am a salesperson – what a stigma…what an embarrassment!
 
The energy sector got around the problem by calling its commercial folks ‘originators’. [That sure cleared things up.]
 
Other folks argue everyone does sales. “You wanna talk your kids into doing this or that – well, that’s sales.” Or, “You and your spouse disagree about your next vacation spot – well, that’s gonna require some sales too!”
 
Gitomer says something like, “People hate to be sold, but people love to buy”. And, he has written many sales-help books, including a Sales Bible.
 
Anyhow, the debate - to sell or not to sell - rages on.
 
Regardless of all the stress and strain around being called a salesperson or the logic around selling versus enabling people to buy, the root question remains – Am I a salesperson?
 
If that is your question then you will want to answer it!
 
You will want to know whether or not you are a salesperson.
 
But, how will you know for sure?
 
Here’s a way to start: you can take ‘The Am I a Sales Person? quiz’:
 
It goes like this…
 
The Am I a Sales Person? quiz
 
The perfect scores are 0 and 100…ie, extreme scores, one at each end of the spectrum. 100 means you really are a salesperson. 0 means you really are not a salesperson. [So, if you score below 0 you must round up to 0. If you score over 100 you must round down to 100.]
  1. Start by giving yourself 50 points. That proves you have an open mind on the topic. No matter what outcome, you will have the comfort of knowing the quiz started at even keel.
  2. If you are still reading this Thought Post then add 20 points.
  3. If that last line was the final straw and you have now quit reading then subtract 40 points.
  4. Check your calendar – from today forward, how many hours are booked as sales calls? If there are less than 6 hours then you could be a salesperson. On the other hand, you could be a troubled sales manager. Use your judgment on this one: either add or subtract 15 points.
  5. Do you have a goal to generate Profit for your organization? If you answer ‘absolutely, and I know those numbers’ add 50 points. If you answer ‘I think my boss mentioned something like that once’ subtract 25 points. If you aren’t sure then stop taking this test and either find such a goal or agree to a score of 0.
  6. Do you wish you had closed a sale last week? If your answer is ‘sort of’ then add 10 points and buy a motivational CD. If your answer is ‘no’ then add 25 points and take a day off next week. If your answer is ‘yes – very much so’ then subtract 25 points and buy a how-to-sell CD.
  7. Check your calendar again – if you have less than 6 sales meetings booked and you have tremendously skilled support folks who do that sort of detail work to keep you on track then add 35 points.
  8. When you see those front-door signs that say something like ‘No Solicitation’ do you wish you had a new job…if your answer is even close to ‘yes’ then subtract 75 points.
  9. If you have decided to ignore the limitation of a maximum score of 100 for this quiz and insist you scored more than 100 then give yourself another 25 bonus points.
  10. Do you read and retweet @WFCRickBaker ‘Daily Sales Tweets’ to business friends? Score as many points as you want…I appreciate having you as a follower on Twitter.

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.