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Name of author Rick Baker, P.Eng.

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Do Family Business People Have Better Work Ethic?

by Rick Baker
On Jan 4, 2012

Here is the thought behind that Question...

Recently, I read Jim Estill's CEO blog1 about work ethic. It reminded me of the stinging little Thought Post I wrote last year to address claims about attitudes of entitlement around the workplace. [Snakes & Ladders...and Entitlement]

Since reading Jim's blog, I followed his advice and I read the book 'Reviving Work Ethic'.

And, I re-listened to the short version of Napoleon Hill's 'Think and Grow Rich'. [I do that quite regularly]

I like many of the points Eric Chester made in 'Reviving Work Ethic'. Particularly, I like his views about of Work Ethic Markers:

Positive Attitude

Reliability

Professionalism

Initiative

Respect

Integrity

Gratitude

Those definitely are facets of a good work ethic.

And, Leaders ought to lead by example as they promote and encourage those facets of good work ethic.

Here is another way to look at it - the Napoleon Hill way...

QQS

Napoleon Hill taught:

  • we must over-deliver on Quantity of service,
  • we must over-deliver on Quality of service, and 
  • we must render that service with an enthusiastic Spirit2.

That, in summary, is Napoleon Hill's QQS Formula ["QQS"].

We can use QQS as the guide for good work ethic.

And, we can quickly see how the institution and practice of QQS provides tremendous benefits, ranging from workplace harmony to differential advantage.

That said, the question remains:

Do family business people have better work ethic?

 

Footnotes:

  1. Jim Estill's blog
  2. Spirit, as in Spirited Leaders

Hello. How do you do?

by Rick Baker
On Dec 30, 2011

Hello. How do you do?

or

Hi. How are you doing?

Where did these sorts of greetings come from?

Why do we do them?

[and...lurking behind the curtains of the business scenes...is this 'Networking'?]

Some traditions are wonderful things. I mean, there is a good reason behind the lingering of some traditions. These greetings are examples.

Consider the Bedouins...the desert-dwelling, Arabic nomads of the Middle East. There are some great Bedouin stories, which can help us understand why 'greetings' exist as they do today.

Here is an often-quoted piece of Bedouin philosophy:

"I against my brother, my bothers and me against my cousins, then my cousins and I against strangers."

About a dozen millennia ago, that thinking developed in the fertile crescent [at or close to Bedouin homelands]. And, that thinking has existed throughout the evolution of civilization. It is part of the human condition...our legacy, our present, and our future. 

For millennia the Bedouins have asked questions when they meet or greet people.

Trust is earned or lost first at home: I against my brother 

Then trust, if it can be gained, radiates from home outward.

That's the way civilization grew.

People wanted to explore. People wanted to own property. And, people did those things by conquering first and later by trading.

As people began to venture out into new territories greetings became a part of life...friend or foe was the first test performed by a greeting. As trading routes expanded the greeting tests expanded beyond friend or foe.

As an example, when meeting new people the Bedouins asked a series of questions...

  • Who are you?
  • Where are you from?
  • Where are you going?
Simple, straightforward questions, designed millennia ago to help strangers feel comfortable enough with one another to determine 'common ground'...including common ground for exchanging goods in trade.
 
[now I hinted above, some business thoughts were lurking here]
 
Isn't that more-or-less what Networking is all about?
 
Put another way, wouldn't it be OK to continue the habit well-proven by the Bedouins thousands of years ago.
 
Wouldn't it be OK to meet new people and ask: 
  • Who are you?
  • Where are you from?
  • Where are you going?
Of course, you will be tempted to massage those words a bit to make them more-catchy. 
 
Really, there is no need to do that.

Thought Tweet #359

by Rick Baker
On Dec 1, 2011
Thought Tweet #359 In your business, if you could only measure one thing - what would it be?
 
The Thinking Behind the Sales Tweet
According to Jim Collins [the author of ‘Good to Great’ and other business books], this is a key to business greatness. To excel you must know what drives your economic engine. To be clear - you and the people at your enterprise must know the single thing drives your economic engine. And, you must measure it.

Tags:

Questions?: The Art of Asking Good Questions | Thought Tweets

Here's a question for you...

by Rick Baker
On Nov 29, 2011

Measurement serves a key role in business: we all know that.

Plan, Lead, Organize, & Control...those are the keys to good business and Measurement is the mechanism of Control.

Some say, "If you cannot measure it then do not do it". 

Marketing experts, including Jay Abraham, teach that. Business coaches, including Brad Sugars, teach that.

Quality control experts and ISO experts live and breathe control and measurement.

As a business leader, you recognize the importance of measurement.

I promised a question for you, here it is...

How do you help your people rise up the Ladder of Great Measurements?

Where the ladder works like this:

  • The Highest Rung - everyone looks forward to measuring the vital stuff and everyone is absolutely thrilled every time things are measured
  • The Middle Rung - people are inspired, self-driven to measure important stuff with timeliness and accuracy
  • The Lowest Rung - people must be policed...otherwise they avoid measuring stuff
 
How do you inspire best measurement practices?

Tags:

Measure & Monitor | Questions?: The Art of Asking Good Questions

Thought Tweet #350

by Rick Baker
On Nov 18, 2011
Thought Tweet #350 "Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning." Einstein
 
The Thinking Behind the Sales Tweet
Good Questions are a key to excellence. Good Questions can maximize self-knowledge and lead to excellent communication…and life-long relationships. A link to more thoughts about “Good Questions”.

Tags:

Hero Worship | Questions?: The Art of Asking Good Questions | Thought Tweets

Thought Tweet #346

by Rick Baker
On Nov 14, 2011
Thought Tweet #346 What questions do you ask to gain better understanding of people?
 
The Thinking Behind the Sales Tweet
Every sales person should have a repertoire of BEST QUESTIONS. Every hiring manager should have a repertoire of BEST QUESTIONS. Every networker should have a repertoire of BEST QUESTIONS. Every interested boss should have a repertoire of BEST QUESTIONS. Every CEO should have a repertoire of BEST QUESTIONS.

Tags:

Questions?: The Art of Asking Good Questions | Thought Tweets

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