by Rick Baker
On Aug 11, 2010
Sales Tweet #18 Perhaps Probable Clients will tell you a fib or two today. Don't take it personal... they're only human.
The Thinking Behind the Sales Tweet
People lie. People lie a lot. Some people limit their lies to the point we can call them fibs. Some people set few limits and they tell whopping lies. Some people have no ability to control their lies. Most people set the liar-bar higher for others than they set it for themselves. That is, they tend to judge others harshly when others lie while they tend to forgive themselves when they lie. Or, at least, they struggle admitting to their own lies. This Sales Tweet is linked to self-confidence, self-image, and communication with others.
by Rick Baker
On Aug 9, 2010
Sales Tweet #16 The tea leaves say a Client will call today to ask why you haven't delivered yet. Don't wait. Call first.
The Thinking Behind the Sales Tweet
Over-promise and under-deliver. That raises stress levels for all involved. If you are the recipient of the problem then you feel let down and perhaps cheated. If you are the cause of the problem then you feel at least a little guilty and obligated to recover ...or, you feel the need to hide. Since Murphy's Law does apply from time to time, problems do arise and sometimes we can not fulfill our commitments. When that happens we should make sure we call our Clients before they call us. Better still we should call them and outline a clear plan for the delivery of the thing we promised.
by Rick Baker
On Jul 30, 2010
Sales Tweet #10 Ah Friday. Who helped you this week? Call 1 or 2. Surprise them. Let them know what they did. Thank them.
The Thinking Behind the Sales Tweet
This message is along the same line as Sales Tweet #5…Friday afternoon is a good time to set aside 30 or 60 minutes to thank everyone who has helped you. Try calling them and thanking them that way. If they are not able to talk then write the thank you note. Resist the temptation to leave a message...while that's better than nothing...it isn't much better...messages are not too impressive. And, of course, there are far better ways to thank people than placing phone conversations or sending thank-you notes. You can create a long list of them.