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Name of author Rick Baker, P.Eng.

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Thought Tweet #660

by Rick Baker
On Jan 25, 2013

Thought Tweet #660 Focus is attending to & concentrating on important things; leaders need to Focus on People, Process, & Situations.

 

The Thinking Behind The Tweet

  1. Focus is an Executive BrainSmart,
  2. Business Contains Only 3 Things: People, Process, & Situations, and
  3. This is an example of Seeking Simple.

Tags:

Business Contains Only 3 Things | Leaders' Thoughts | Seeking Simple! | Thought Tweets

When should business leaders seek "outside help"?

by Rick Baker
On Jan 24, 2013

When should business leaders seek "outside help"?

When I use the words "outside help" I mean help from mentors, coaches, consultants, etc.

Business leaders should seek "outside help" when 3 conditions are met:

  1. The leader identifies a situation that must change.
  2. The leaders is ready to accept "outside" opinions, which will expand options for future action and, perhaps, test the thickness of the leader's skin, &
  3. The leader is ready to embrace changes...including some small personal adjustments.

Tags:

Leaders' Thoughts | Questions?: The Art of Asking Good Questions | Seeking Simple! | Succession

About customer loyalty...seeking a simple measurement

by Rick Baker
On Jan 16, 2013

Are you on the lookout for simple, reliable business tools? [i.e., Are you Seeking Simple business solutions?]

Are you interested in understanding your customers' perceptions of your company, product or service?

If you answer yes to these 2 questions, here's one simple & straightforward answer...

***

About customer loyalty, there is one ultimate question. It allows you to quantify your level of customer loyalty.

On a scale of 0-10...

"How likely is it that you would recommend this company, product or service to a friend or colleague?"

Tally the answers under the following 3 classes:

          9-10 means Promoter

          7-8 means Passive [and at some risk to competition]

          0-6 means Detractor [and that's a real problem]

Then your customer loyalty score is calculated as follows:

Promoters - Detractors = NPS

NPS: your 'Net Promoter Score'...the higher the better...and, an upward trend-line is a good thing.

 

NPS: a terrific example of Seeking Simple.

 

Footnote

Source of the NPS customer-loyalty question: Fred Riechheld, 'The Ultimate Question', (2003)

Tags:

Marketing | Questions?: The Art of Asking Good Questions | Seeking Simple!

Thought Tweet #652

by Rick Baker
On Jan 15, 2013

Thought Tweet #652 Seek the upside in ordinary tasks: seeking simple work and doing it well; knowing its link to positive outcomes.

 

The Thinking Behind The Tweet

As the old saying goes, "There is satisfaction in a job well done."

There is more satisfaction when:

  1. You know the work, even if it is the most-simple of tasks, is a step toward a positive outcome and
  2. You do the work well.
Some people know this.
 
Others have to learn this.
 
Some have to teach this.
 
Leaders illustrate this by example: Mahatma Gandhi took pride in simplicity and practice of walking; Napoleon Bonaparte took pride in the science and practice of aiming cannons. 

Tags:

Emotions & Feelings @ Work | Goals - SMARTACRE Goals | Seeking Simple! | Thought Tweets

Thought Tweet #649

by Rick Baker
On Jan 10, 2013

Thought Tweet #649 One key to business success is freeing up as much time as possible for not-Routine work. 

 

The Thinking Behind The Tweet

  1. When we systematize routine work it can be done quicker, with fewer errors. Seeking Simple
  2. When we do routine work quicker we have more time for not-Routine work.
  3. not-Routine work contains the most Value and the only Value that is resistant to commoditization.
  4. So, more time spent on not-Routine work means more time creating value.
  5. And, more time creating Value means higher returns on investment...and more profit.

 

About not-Routine work

by Rick Baker
On Jan 9, 2013

I have written numerous articles and given many presentations covering Process, in general. The way I look at it, businesses need to cover routine work with highly-reliable Processes. These processes do not have to be complicated. In fact, when building Processes for routine work you should Seek Simple.

When routine work is done under good Process there is less time spent fixing problems. The freed-up time can be used to do higher-value work...specialized work  - what I call not-Routine Work©.

Not-Routine work is where value gets added and money gets earned. 

One key to business success is freeing up as much time as possible for not-Routine Work©. 

It takes up-front time to do this…defining and setting up process templates for Routine work, etc. The up-front time should be viewed as an investment in a smoother-operating and more-profitable future. Once the processes for routine work are clarified, defined, and set up they deliver repeated value, over and over again…with much less stress and strain over avoidable and repeated problems.

Tags:

1-Page Tools | Business Contains Only 3 Things | Seeking Simple!

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