by Rick Baker
On Aug 9, 2010
Sales Tweet #16 The tea leaves say a Client will call today to ask why you haven't delivered yet. Don't wait. Call first.
The Thinking Behind the Sales Tweet
Over-promise and under-deliver. That raises stress levels for all involved. If you are the recipient of the problem then you feel let down and perhaps cheated. If you are the cause of the problem then you feel at least a little guilty and obligated to recover ...or, you feel the need to hide. Since Murphy's Law does apply from time to time, problems do arise and sometimes we can not fulfill our commitments. When that happens we should make sure we call our Clients before they call us. Better still we should call them and outline a clear plan for the delivery of the thing we promised.
by Rick Baker
On Aug 6, 2010
Sales Tweet #15 Ernest Seller gets no respect. When he was a boy his parents hid his lemonade stand.
The Thinking Behind the Sales Tweet
Ernest Seller is a natural born salesman. He believes sales people are born - not taught. But, we won't dwell on that now. Now, Ernest is a first-born child and we know the direction that takes us. Yes, Ernest's parents suffered long. Nothing had prepared them for a little human being of the likes of Ernest, a natural-born salesman. So, when, just after he had learned to walk and talk, Ernest set up a lemonade stand and took on the role of producer, barker, pourer, and cashier his poor parents were tested to the limit. It started with little things like neighbours claiming the lemonade had been watered down. In fairness to Ernest, that is just an allegation - it was never proven. But, when Ernest put up detour signs and had the neighbours' cars doing the drive-thru thing over their front yard...well Ernest's parents had to draw a line.
by Rick Baker
On Aug 5, 2010
Sales Tweet #14 Ernest Seller gets no respect. He asked his boss for a raise and his boss placed him on a filing cabinet.
The Thinking Behind the Sales Tweet
Some people think Ernest's boss is a mean guy. But, Ernest doesn't see it that way. Ernest thinks his boss isn't the sharpest knife in the drawer. Ernest was raised to believe people who are all muscles and look like football linebackers often are not gifted with the huge brainpower bestowed upon all those in the Seller family. So, when his boss does strange things like placing Ernest on top of filing cabinets Ernest cuts his boss some slack. The same applies when Ernest's boss gets angry...and that happens a lot when Ernest is in the room so... [more about Ernest's boss in future Sales Tweets]