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Name of author Rick Baker, P.Eng.

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How a leader can help to change people's attitudes and behaviour

by Rick Baker
On Aug 4, 2010
 
…the following set of suggestions caught my attention:
  
How a leader can help to change people's attitudes and behaviour
  1. Begin with praise and honest appreciation.
  2. Call attention to people's mistakes indirectly.
  3. Talk about your own mistakes before criticizing the other person.
  4. Ask questions instead of giving direct orders.
  5. Let the other person save face.
  6. Praise the slightest improvement and praise every improvement. Be hearty in your approbation and lavish in your praise.
  7. Give the other person a fine reputation to live up to.
  8. Use encouragement. Make the fault seem easy to correct.
  9. Make the other person happy about doing the thing you suggest.
Point 6 includes a recommendation Dale Carnegie repeats frequently:
 
Be hearty in your approbation and lavish in your praise.
 
Now, well into the 21st Century, numerous folks teach this sort of advice. So, sets of suggestions such as those above probably do not stand out as particularly innovative or novel. However, when we consider Dale Carnegie was adventuring into this territory during the first quarter of the 20th Century…it is interesting to wonder how this sort of advice was received when he first provided it.
 
Carnegie’s 1937 classic, “How to Win Friends and Influence People” was a major success, a bestseller.
 
So, we don’t have to wonder if people bought the book…but, how readily did those who bought the book practice what Carnegie recommended?

Tags:

Attitude: Creating Positive Attitude | Change: Creating Positive Change

Sales Tweet #13

by Rick Baker
On Aug 4, 2010
Sales Tweet #13 Ernest Seller asked for some referrals and his Client gave him the names of 3 clinics.
 
The Thinking Behind the Sales Tweet
Sometimes his Clients are mean to Ernest Seller. It isn't clear whether or not this registers with Ernest. Certainly, it doesn't register very much because it doesn't faze him in the slightest. And, Ernest has a weak spot. Actually, he has many but this is just one Sales Tweet so we can't get into that sort of volume or detail. Again - Ernest has this weak spot. Often he misunderstands his Clients. In this situation, the Client thought Ernest would be really put out when he heard the names of 3 clinics. To the contrary, Ernest didn't want to have to explain the Client's error so he thanked the Client profusely and put the 3 clinic names in a file for future reference.

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Thought Tweets | Ernest Seller

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