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Name of author Rick Baker, P.Eng.

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Thought Tweet #808.5

by Rick Baker
On Aug 21, 2013

Thought Tweet #808.5 When misery enjoys company people don't accomplish constructive things.

 

The Thinking Behind The Tweet

Empathy - is it the ability to feel what someone else feels?

Or - is it the ability to understand what other people are feeling?

It seems to me Sympathy is the word for sharing feelings while Empathy is the word for understanding another person's feelings.

Does it make a difference? Yes - people may not share feelings yet be quite capable of understanding them. People may share feelings and do it so intensely they exacerbate the feelings - misery loves company. When misery enjoys company people don't accomplish constructive things. When company understands misery there is an opportunity for constructive, comfortable change.

Delegation - What is that?

by Rick Baker
On Aug 21, 2013

One dictionary definition of Delegation is: 'empowering another to act'.

Another dictionary defines Delegation as: 'appointing someone else to act on your behalf'.

Delegation isn't just about taking action. I hope the dictionary writers really mean empowering another to think and act...and do the two in that order: 

  • If they don't mean thinking and acting - no wonder so many people have so much trouble with delegation. 
  • If they do mean thinking and acting then they ought to say it clearly so dictionary readers have a better opportunity to understand delegation.

Let's set the dictionaries aside - when you boil it down what do you think delegation is about?

Do you think the words 'empowering people' covers the whole story?

Do you think 'empowering people' captures the concept of delegation?

Certainly, that seems to be a common way of looking at delegation.

Maybe that's why so many people have so much trouble with delegation.

What do I mean by 'trouble with delegation'?

Here's what I mean. The trouble with delegation: in the history of business, never have so many owed so much to so few...under so much confusion

Yes, 'empowering' is a component of delegation, but, delegation has another major component: 'expecting'.

Expectation is embedded in delegation. In business, when we empower a person to [think and] take action we blend that empowering with things like paycheques and role descriptions. When we do that blending the delegation automatically takes on a flavour of expectation. Those who delegate expect results...most of them expect only positive results. Delegators expect the work they delegate to get done...and, the majority of them want the work to be performed well.

Expectation: that's the thing dictionaries are missing when they define the word 'Delegation'.

Let's not make that same mistake.

 

Tags:

Delegation & Decisions

Thought Tweet #808

by Rick Baker
On Aug 21, 2013

Thought Tweet #808 How do you know, with certainty, your perception of a person's behaviour is accurate?

 

The Thinking Behind The Tweet

If your perception is accurate then your understanding of the person's behaviour will help you have productive communication with the person.

If your perception is not accurate then your understanding of the person's behaviour will confuse and possibly prevent you from having productive communication with the person.

Flawed perceptions about other people: wasted energy; possibly, shared wasting of energy; the precursor for lousy communication.

Tags:

Communication: Improving Communication | Thought Tweets

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