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Name of author Rick Baker, P.Eng.

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How do people react when you get angry or aggressive at work?

by Rick Baker
On Nov 27, 2012

Do you observe 'fight or flight'?

If so, how do these reactions present themselves?

Do you observe Resistance?

  • fight?
  • verbal resistance?
  • body language resistance: physical resistance, facial resistance, frowns or stiff upper lips?
  • battles of egos?

Do you observe Withdrawal?

  • flight?
  • acquiescence?
  • humiliation?
  • crushed egos?

Do you observe Compliance?

  • Affected Compliance: a win-lose where the other person accepts your position and you apparently win. If you observe well then you will observe the other person losing.
  • 'Unaffected' Compliance: apparently a win-'no change' where you win and you observe a person who has emotions under control. On balance, having emotions under control is a good thing. However, it should not be misconstrued as a good thing that is sustainable. 

We have a colour code at Spirited Leaders:

 

Green = Good

Red = Bad

Blue = New

Orange = Creative

Gray = Neutral or Undetermined


When you get angry or aggressive at work, you will not observe the green in other people.

 

If you don't care whether or not you see green, you will not see much green. And, this applies to both your people and your bottom line.

Thought Tweet #617

by Rick Baker
On Nov 27, 2012

Thought Tweet #617 Eagerness to know what you don't know: there's a key to growing profitable business.

 

The Thinking Behind The Tweet

We live in an interesting time.

What we don't know has never increased so quickly.

The need to learn specialized knowledge that links our product/service to our clients' wants/needs has never seen such change.

Tags:

Questions?: The Art of Asking Good Questions | Thought Tweets

Thought Tweet #616

by Rick Baker
On Nov 26, 2012

Thought Tweet #616 Will you continue to watch TV when commercials take up 40 minutes of each TV hour?

 

The Thinking Behind The Tweet

Over the years, the amount of TV commercials has crept up from about 10 minutes per hour of TV to about 20 minutes per hour of TV. Will you continue to watch TV when the amount of commercials is greater than the amount of TV show?

Before you answer: Less than 20 percent of workers worldwide say they are actively engaged and enjoying their work.” Brendon Burchard, 'The Charge’, (2012)

Will people accept that sort of mix from their TVs too?

Tags:

Beyond Business | STRENGTHS: People-Focused for Success | Thought Tweets

Thought Tweet #615

by Rick Baker
On Nov 23, 2012

Thought Tweet #615 Marketing is about knowing client needs, discovering insights, & 'packaging' help.

 

The Thinking Behind The Tweet

Sales is about persuasive people interactions, listening, confirming needs, & closing.

Tags:

Marketing | Sales | Thought Tweets

People & Process - 10 Recommendations

by Rick Baker
On Nov 23, 2012

Business Only Contains 3 Things: People, Process, & Situations...

 

People Excellence - 5 Recommendations

1.    Build a culture that observes, talks, and walks personal strengths

2.    Give up 80% of options – focus on your people's individual strengths

3.    Design all roles to fit individuals’ personal strengths

  • With self & existing employees – immediately, ensure the bases are properly covered
  • With new hires – well before hiring them

4.    Create remuneration that promotes and rewards strengths-based actions & results

5.    Reward strengths-based results…frequently


Process Excellence - 5 Recommendations

1.    Seek process/system problems - find, & cure their roots 

2.    Create system-solutions that cover human weaknesses and confirm replication of actions & accountability for performance

3.    Production technology – lead the pack…or, at least, be a front runner 

4.    Information & communication technologies & process – make them struggle-free

5.    Make profitable business growth an enterprise function

Tags:

Leaders' Thoughts | STRENGTHS: People-Focused for Success

Thought Tweet #614

by Rick Baker
On Nov 22, 2012

Thought Tweet #614 "The power of the incomplete works because the human mind hates loose ends." "Confused shapes arouse the mind." 

 

The Thinking Behind The Tweet

The first quote is by Steve Jones, 'Brand Like A Rock Star', (2012).

The second quote is attributed to Leonardo Da Vinci, (1452-1519).

"Unfinished business gnaws away at brain energy." ...in other words, "If it's in sight, it's in mind."

Tags:

Brain: about the Human Brain | Thought Tweets

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.