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Name of author Rick Baker, P.Eng.

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Thought Tweet #621

by Rick Baker
On Dec 3, 2012

Thought Tweet #621 Procrastination feeds on negative feelings....so, you can put it on a diet.

 

The Thinking Behind The Tweet

You can reduce your negative feelings and starve procrastination. Or, you can approach procrastination with positive feelings and...procrastinate for success.

Tags:

Emotions & Feelings @ Work | I'm too busy! - I don't have time! | Thought Tweets

Thought Tweet #620

by Rick Baker
On Nov 30, 2012

Thought Tweet #620 As a rule, you don't see happy faces when people are struggling with their work.


The Thinking Behind The Tweet

People struggle when they lack required talents, they lack opportunity to use their talents, they lack the knowledge required to do the task, or they lack experience.

Rather than seeing happy faces, which happen naturally when people are using their personal strengths, when people struggle with their work you are more likely to see...


  OR   OR  OR EVEN 

 

Create a Strengths plan - Learn people's strengths - Engage people's strengths.

Tags:

Emotions & Feelings @ Work | STRENGTHS: People-Focused for Success | Thought Tweets

The wrinkle in customer complaints

by Rick Baker
On Nov 30, 2012

There's a wrinkle in customer complaints.

The wrinkle has a couple of waves:

  • wave #1 - Customer complaints are legitimate, whether you agree or not. When seeing things from the clients' shoes it matters little what you think. What matters is how clients feel and think. Their complaints signal their feelings. Their complaints signal their perspectives about your weaknesses.
  • wave #2 - Constructive criticism is an oxymoron. And that's the way your people are prone to receive customer complaints.
How do you iron out customer complaint wrinkles?
 
Be interested.
Listen.
Think.
Ask questions.
Listen.
Seek & discover solutions.
 

Tags:

Criticism: Constructive Criticism is an Oxymoron

10 hours on the treadmill for every game of golf

by Rick Baker
On Nov 29, 2012

Many people enjoy the game of golf.

If you are one of them...please read on.

The people who are really good at golf tend to play regularly, say 3 times per week during the golf season.

Question: how would these good golfers react if they had to spend 10 hours on a treadmill for every game of golf they play?

Would that spoil golf for them?

***

Statistics show people at work are engaged, using their personal talents, skills & strengths, about 30% of the time. That means for every hour they work in their strengths zones they spend about 2 hours doing work/things outside their strengths zones.

That amounts to 10 hours of treadmill for every game of golf.

***

The next time you feel the urge to play a round of golf, force yourself to do 10 hours of treadmill before hitting the links. Then check to see how motivated you are to continue to be a regular performer on the golf course.

Tags:

STRENGTHS: People-Focused for Success

Thought Tweet #619

by Rick Baker
On Nov 29, 2012

Thought Tweet #619 The need for clear differential advantage and crisp value propositions is increasing.

 

The Thinking  Behind The Tweet

Social media has created a huge volume of information - available and accessible to buyers. And, buyers do their homework. They can sift the chaff of lame marketing and sales thoughts with the blink of a mouse or keypad.

Social media has created a huge volume of information - available and accessible to strategists and marketers. And, it can overwhelm strategists and marketers. Time to get back to the "PQS basics".

Tags:

Marketing | Sales | Thought Tweets

Thought Tweet #618

by Rick Baker
On Nov 28, 2012

Thought Tweet #618 What we do not know has never increased so quickly....choose focusing over fretting.

 

The Thinking Behind The Tweet

Alvin Toffler predicted it. Now, we're up to our ears in it. 

People are strong when they have talent, opportunity, knowledge, and skills. While the knowledge requirement is growing exponentially, so are the opportunities. 

People have not changed.

People need to focus more....and that takes more work because of the escalation of interruptions. [There's a lot going on out there.]

***

"If you're not moving forward as a learner then you're moving backward as a leader."

John C. Maxwell

'The 360 Leader', (2007)

Tags:

Brain: about the Human Brain | Change: Creating Positive Change | Thought Tweets

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.