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Name of author Rick Baker, P.Eng.

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Sales Tweet #327

by Rick Baker
On Oct 18, 2011
Sales Tweet #327 The New Guy can’t work the office coffee machine. The Boss is close to calling it grounds for dismissal.
 
The Thinking Behind the Sales Tweet
But, The Boss knows the importance of not rushing into such action. So, as The New Guy was mopping up all the coffee mess, he decided to ease into the process with a question, “By the end of the week, how long will you have been with us?”

Tags:

Ernest Seller | Thought Tweets

Sales Tweet #326

by Rick Baker
On Oct 17, 2011
Sales Tweet #326 Then Mr. Kaye says, “Ernest, you’re just like a broken pencil…you’re missing the point.”
 
The Thinking Behind the Sales Tweet
And you know how Mr. Kaye loves to challenge Ernest Seller…especially when Ernest is in the midst of a sales spiel. After all, Mr. Kaye is Ernest’s favourite client…he figures that gives him the right to stir up the pot from time to time. So, he took the dullest pencil from his pen & pencil holder and he thrusted it in front of Ernest as he tried to explain. But…it was pointless.

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Ernest Seller | Thought Tweets

Why some people - or is it most people - react that way

by Rick Baker
On Oct 14, 2011
Some time ago Man became Man.
 
We say Business Contains Only 3 Things: People, Process, & Situations.
 
Using that view…some time ago, a long time ago, People became People.
 
When that happened, People began to face Situations.
 
We know some of those Situations must have been awe-inspiring…imagine our ancient ancestors looking up and marvelling at the fullness of the moon and all those twinkling stars.
 
And, no question, our ancient ancestors faced some really unpleasant and dangerous Situations. Picture the snarling jaws of a Saber-Toothed Tiger…or picture an invading marauder trying to steal your ancestor’s cave.
 
When your ancestors faced those dangers, your ancestors prevailed….at least they prevailed long enough to allow you to get here.
 
Your ancestors prevailed because People were blessed with an ‘internal system’. It is a complicated self-protection system…involving chemistry, electricity, the brain, and most other body parts.
 
Here is how it operated in ancient times. When your ancestors faced danger their ‘internal system’ provided them 3 options:
  • Fight
  • Flight
  • Standing Ground
Depending on the nature of the danger, your ancestors either fought or ran or stood fast in an effort to intimidate the cause of the danger. The ‘internal system’ that our ancestors used still exists in People. We see it in action on the streets and in the places where children sort out their differences. In those places and Situations we see fights, and fleeing, and drawing lines in the sand.
 
However, in business 2 of these 3 natural actions/reactions are unacceptable.
 
When confronted by danger [or perceived danger], business People cannot resolve things by beating up on one another or by running away from one another.
 
However, business People can stand their ground, get defensive, and protect their turf.
 
We see quite a bit of that.

Tags:

Business Contains Only 3 Things | Emotions & Feelings @ Work

Sales Tweet #325

by Rick Baker
On Oct 14, 2011
Sales Tweet #325 After much henpecking, Don Trodden bought his wife a fur coat. Yes…a helpless creature had to suffer.
 
The Thinking Behind the Sales Tweet
Yes, sadly an unfortunate helpless creature had to suffer. If you believe some of the guys at the office, Don Trodden’s wife had to get down on her hands and knees…so she could yell at Don while he was hiding under the bed.

Tags:

Ernest Seller | Thought Tweets

How do you feel when you are at work?

by Rick Baker
On Oct 13, 2011
We recommend people take a bit of time to ‘register’ how they are feeling while at work.
 
We keep things simple with our 1st rule: there are only two types of feelings – good feelings and bad feelings. Good feelings are positive…Plus. Bad feelings are negative…Minus. Often, that’s all a person needs to consider: do I feel good or do I feel bad?
 
Of course, every person wants to spend more time feeling good and less time feeling bad…everybody wants that! 
 
But…how do we do that?
 
The first step is to attend to our feelings…register them…and measure them.
 
We use a Minus10-to-Plus10 Scale to measure feelings.
 
The worst bad [Minus] feelings such as terror and hatred score Minus10, or very close to it. The best good [Plus] feelings such as passion and utter joy score Plus10, or very close to it.
 
A number of experts, psychologists and self-development gurus, have described and ranked ‘feelings’…so, you can use their descriptions and rankings or you can generate your own.
 
Here is an example of how you could go about generating your own measurement scale…
 
I get a kick out of listening to Eckhart Tolle. He is a crusader for ‘living in the now’. I like to describe ‘living in the now’ or ‘being present’ this way: ‘being present’ is experiencing the present moment rather than using the present moment to agonize over past things or worry about future things.
 
Eckhart Tolle talks about the modalities of ‘being present’, they are:
 
0-4      Acceptance
5-7      Enjoyment
8-10    Enthusiasm
 
I am thinking of adopting these ‘modalities’ as the next layer of detail in our Minus10-to-Plus10 Scale. I will quickly describe what I mean when I say ‘the next layer of detail’:
 
Layer 1: people will do better at business if they take the time to measure their feelings
 
Layer 2: the 1st rule – there are 2 types of feelings: good [Plus] feelings and bad [Minus] feelings
 
Layer 3: you can use our Minus10-to-Plus10 Scale as a tool for measuring your feelings
 
Layer 4: you could adopt, with a slight adjustment, Eckhart Tolle’s modality descriptions and use them as the 3 major types of good [Plus] feelings:
 
If you do this then your Minus10-to-Plus10 Scale would contain:
 
Plus1–Plus4Acceptance”…while I cannot say I am enjoying this task, I feel this work serves a useful purpose…I am heading in the right direction
 
Plus5–Plus7 “Enjoyment”…this task is pleasant…it aligns with my talents and strengths
 
Plus8–Plus10 “Enthusiasm”…this task really turns my crank
 
Footnote
 
We are talking about your feelings. We understand the huge significance of this topic. Here, in this Thought Post, we are offering suggestions. You can choose whatever scale, descriptions, and rankings you want…we are not trying to direct those choices. We are illustrating suggestions. Our major message is: we recommend people take note of and measure how they feel while they are doing various tasks at work…and we recommend measurement of people’s overall feelings about work. Is work a Plus in their life…or a Minus? Are changes-for-the-better required?

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Emotions & Feelings @ Work | Measure & Monitor

Sales Tweet #324

by Rick Baker
On Oct 13, 2011
Sales Tweet #324 Ernest Seller’s dog, Commission, loves to hide. But, Ernest can find Commission in the strangest places.
 
The Thinking Behind the Sales Tweet
Ernest Seller once found commission …

Tags:

Ernest Seller | Thought Tweets

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