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Name of author Rick Baker, P.Eng.

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WHAT DO YOU WANT?

by Rick Baker
On Oct 12, 2011
Can you tell me what you want?
 
I ask business people that question a lot.
 
It is a simple question yet, for most people, it is difficult to answer.
 
Up until the last few years, I only ‘did lip service’ to that question. I asked it. People answered it. And, if I thought I understood their answer then that was pretty much the end of the discussion. If I didn’t think I understood the answer then I politely worked with the other person as they changed the subject.
 
That was my mistake.
 
I hope you are not making that one.
 
Now, I ask business people the question a lot: Can you tell me what you want?
 
Most business people find this question difficult to answer. I expect that…I have experienced it myself and I have seen it in many other people. When well over half the population are doing it, it is normal…absolutely normal.
 
So, when business people cannot state clearly what they want, that’s a very normal thing.
 
3 examples:
  • If you ask business owners what they want and they cannot tell you in clear and simple words – that’s normal.
  • If you ask business allies what they want and they cannot tell you in clear and simple words – that’s normal.
  • If you ask bosses what they want and they cannot tell you in clear and simple words – that’s normal.
Now, this normal behaviour does create a bunch of problems in the business sector. In fact, most business problems are a direct result of this normal behaviour. The normal behaviour is the cause…and business problems are the result.
 
Business people spend huge, absolutely huge, amounts of time remedying the resulting problems.
 
We recommend: business people must spend time removing the cause and those ounces of prevention will save them pounds of problem-cure.
 
Business people need to think about what they want then know how to express that in clear and simple words.

Tags:

Goals - SMARTACRE Goals | Values: Personal Values | Vision: The Leader's Vivid Vision

Sales Tweet #323

by Rick Baker
On Oct 12, 2011
Sales Tweet #323 "While worthwhile endeavours may seem hard, like hard work, they do not feel that way." John P. Kotter
 
The Thinking Behind the Sales Tweet
In business we all have the choice to: work at a labour of love or a labour of enthusiasm or a labour of enjoyment or tolerable labour or boring labour or painful labour…it is our choice…a choice we get to make every day for, say, 40 or 50 years.

Tags:

Emotions & Feelings @ Work | Thought Tweets

You are about to be attacked…

by Rick Baker
On Oct 11, 2011
It happens in business all the time.
 
Right out of the blue…or at least it seems that way…one person is attacking and another person is under attack.
 
Much more often than not, it is not right out of the blue.
 
Rarely is the attack right out of the blue.
 
Rather:
 
Many business people are under such stress or distress they are like attacks waiting for human encounters.
 
Many business people are so busy they prepare so little for human encounters that they paint targets all over themselves, inviting attacks from all sides.
 
And, many business people are so consumed in their own thoughts and needs that they have little time to listen to others.
 
Many business people have these problems so it isn’t surprising at all to see a regular stream of human attacks in the business world.
 
Sometimes these attacks start before regular working hours…say, at the coffee line-up or coffee drive-thru. Other times, the attacks get stored until the work-day starts…like a pent-up demand.
 
Few people give this the correct amount of thought so it seems attacks to them come right out of the blue. And, when/because the attacks come right out of the blue people are not prepared for them and people do not handle the attacks well. Instead of handling the attacks well, people resort to our deepest hereditary gifts of fight and flight: the dominant types fight and the not-dominant types flee or at least find a safe spot to hide.
 
The fight response shows up as honking horns and screaming matches in the coffee drive-thru…or crowded roadway. The flight response shows up as a bowed head behind the bully who just butted into the coffee line-up or the bully who just insulted a co-worker.
 
Conclusions[a few of them]:
  • Nobody trusts bullies so bullies have no real relationships with other people
  • Few people can handle surprise attacks
  • Everyone would be better off if a bit more time is spent considering these human attacks before they happen

Tags:

Emotions & Feelings @ Work

Sales Tweet #322

by Rick Baker
On Oct 11, 2011
Sales Tweet #322 Ernest’s dog, Commission, ran off in the park. We’ve seen it before, Ernest Seller chasing Commission.
 
The Thinking Behind the Sales Tweet
Commission energizes Ernest Seller. It isn’t the getting of it that energizes him… as they say, it’s not the destination, – it’s the journey. Ernest’s journeys toward commission energize him to perform. As you know, commission is so dear to Ernest he named his dog, ‘Commission’. Every time he says, “Come Commission” he kills two birds with one stone.

Tags:

Ernest Seller | Thought Tweets

Sales Tweet #321

by Rick Baker
On Oct 10, 2011
Sales Tweet #321 The Boss - angry again - “Don Trodden, if they let me have a fire sale you’ll be the first to fry”.
 
The Thinking Behind the Sales Tweet
You know…The Boss isn't really as bad a guy as he sounds most of the time. It's just he's under a lot of pressure. Why just the other day his blood pressure cranked up to well over 180.

Tags:

Ernest Seller | Thought Tweets

Douglas Porter of BMO visits our CFFB

by Rick Baker
On Oct 7, 2011
Douglas Porter, BMO’s Deputy Chief Economist and Managing Director, helped CFFB kick of its 2011/2012 year.
 
Douglas was the keynote speaker at our September AGM and Program Launch.
 
To get a feel for the audience, the full crowd of family business people and their allies and friends, Douglas asked how people feel about the future.
 
He asked: “Do you feel Optimistic, Cautious, or Pessimistic about business?”
 
While we didn’t record an exact score, here is how the audience responded:
 
Optimistic about the future: about 50%
Cautious about the future: about 50%
Pessimistic about the future: 2 or 3%
 
Douglas said our level of Optimism is about double the national average.
 
Then he said something like, “that makes sense…you are family businesses”.
 
I talked with people after the presentation. I asked how they felt about that comment…and family-business people felt good about the comment. I suppose family business people see themselves as being a bit different than other business people. And, if part of that difference is ‘being more optimistic’ then that’s a good thing.
 
Douglas provided some positive economic indicators:
  • Oil price relief
  • Interest rate relief
  • Japan’s recovery
  • U.S. households in better shape
  • Corporate finances strong
  • More Canadians working now than ever before
  • Home prices are increasing and home sales are holding
  • Canada has a triple-A credit rating
Sure, there are some negatives too. But, with these sorts of positive things it is understandable that half of family businesses are feeling more optimistic than cautious.
 
Thank you, Douglas for doing such a good job of delivering a very well-prepared package of economic information to our CFFB members, sponsors, advisors, and friends. You helped our 2011/2012 year get off to a great start!

Tags:

Family Business and CFFB | Leaders' Thoughts

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