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Name of author Rick Baker, P.Eng.

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Communication Tip: When you make a fine argument...shut up, listen, watch, & learn.

by Rick Baker
On Sep 2, 2014

The Thinking Behind The Tweet

First, learn about the extent of the fineness of your argument. I mean, bring your thick skin and thin skull...and keep your ego under full control.

Was your argument really as fine as you thought?

Tags:

Communication: Improving Communication | Thought Tweets

Communication Tip: People can accept difficult messages when the message-delivery process does not annoy them.

by Rick Baker
On Sep 2, 2014

The Thinking Behind The Tweet

Negative messages are a problem.

Negative delivery of messages is a bigger problem.

Tags:

Communication: Improving Communication | Thought Tweets

Communication Tip: When you feel you don't have enough time try listening to someone...& see how slowly time moves?

by Rick Baker
On Sep 1, 2014

The Thinking Behind The Tweet

Oh...I see...how silly of me...I should have known you are too busy to listen.

I should have noticed your inability to make eye contact, your looking over my shoulder, your interruptions...it all makes sense...you are too busy.

Communication Tip: We never should have agreed to 'Show & Tell'. We should have insisted on 'Show'.

by Rick Baker
On Sep 1, 2014

The Thinking Behind The Tweet

'Telling' ain't halfway near what it's cut out to be. Reminds me of my early career when we had a Mel Sell and a Mel Tell. Actually it was probably Mel Tel but nobody ever wrote it. They just said it.

Tags:

Communication: Improving Communication | Thought Tweets

People think 600-700 words per minute. People talk 100-200 words per minute. Most people listen...maybe 8 or 10?

by Rick Baker
On Sep 1, 2014

The Thinking Behind The Tweet

Listening - a little bit goes a long way. Just imagine what could be accomplished by a lot of listening.   

Tags:

Communication: Improving Communication | Thought Tweets

Communication tip: The processes you use when you communicate influence people more than the logic you express.

by Rick Baker
On Sep 1, 2014

The Thinking Behind The Tweet

According to Chip Heath and Dan Heath ['Decisive', 2013] "When the researchers compared whether process or analysis was more important in producing good decisions - those that increased revenues, profits, and market share - they found that "process mattered more than analysis - by a factor of six.""

Good Decision Making relies on good decision-making processes.

Good Influencing relies on good influence-making processes.

And Business Contains Only 3 Things: People, Processes, & Situations

Tags:

Communication: Improving Communication | Influencing | Thought Tweets

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