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Name of author Rick Baker, P.Eng.

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The King gets to make a mess

by Rick Baker
On Jan 21, 2016

The King gets to make a mess, others get to clean it up...and some, the privileged ones, get to analyze it.

How does that make you feel?

Now, I recognize some folks are not in favour of monarchies. Probably, I have with those few words put them off and they have already moved on to other things, forgetting the insolent annoyance embedded in the title of this thought post. At the other end of the sceptre, some folks want to be King...if only in fleeting mind-exercises...if only in their little business castles or their home castles.

Regardless...

It is true, Kings get to make messes.

As just one example...

While I'm writing this I have Henry VIII in mind. Now, that fellow really got to make some messes. Even if we ignore the messes made by his executioners/staff, Henry VIII personally made some colossal messes. He was a large man, some say he had a waist over 50”. The King had the habit of sitting on royal stools and making messes. The elite of his servants/staff got to clean up all his messes. And the prize job – the Groom of the Stool – had the privilege of analyzing the King’s messes.

So, it is very hard to argue against the time-proven fact. Kings get to make messes, others get to clean them up...and some, the privileged ones, get to analyze them.

You may be wondering, how does this apply to business?

That’s a very good question.

…and the answer depends on your role.

…the King?...a servant of the King?...the Groom of the Stool?

 

 

Egos At Work - revisited

by Rick Baker
On Nov 12, 2015
When I use the word ‘ego’, I mean that little voice that talks to you from within your head. You may have noticed: when you are in a conscious and lucid state, that little voice of ego talks incessantly. I have likened it to a little panel of judges…ego is always ready to judge you…and ego is even more ready to judge others. The ego, acting like a little panel of judges in your head, judges quickly and harshly. It has opinions on everything and everyone. It is always making demands and suggestions on how you should go about making yourself feel good and look good.
 
Your ego [and my ego and everyone else’s ego] spends all its time seeking something ‘better’.
 
Ego is the human, all too human, side of human being.
 
Ego continuously seeks more pleasure.
 
Ego continuously seeks less pain.
 
 
Your ego continuously seeks approval from other people...and regularly falls short of receiving the level of approval it seeks.

Your ego finds itself in ongoing skirmishes involving 'right' and 'wrong'...ego gets whipsawed by conscience as it works to reign over your inside and your outside voices.

***
 
Here’s a different perspective on ego…
 
We have said people behave like Riders on Elephants on Paths.  Now we are saying ego is the source of your behaviours.
 
You have your Elephant-And-Rider combo.
 
Every person has an Elephant-And-Rider combo.
 
Each Elephant-And-Rider combo has its little voice called ‘ego’.
 
 
***
 
When your little voice of ego speaks to you from inside your head it wants very much to get its way.
 
Your ego has a powerful and compelling force.
 
Yet, your ego is often misguided.
 
Bad Habits are the consequence of ego working to 'get its way' when the ego is misguided…and the ego is misguided quite a bit of the time. Taking full advantage of the Haidt metaphor…your ego is misguided when your Elephant overpowers your Rider. When that happens, your ego will make misguided demands.
 
 
 
First posted September 1, 2011 
 
***
 
More thoughts about Egos:  Egos, Communication, & Positive Changes

How do you really hold someone accountable? Part 2

by Rick Baker
On Sep 3, 2015

Link to Part 1

Recently, my friend asked me, "How do you really hold someone accountable?"

While I have written about Accountability on a number of occasions, I have never been asked or answered that straightforward question. To begin my answer, I posted some ‘general’ thoughts in ‘Part 1’. Now, I’m posting some ‘specific’ suggestions.

1. Lead by example. As the leader, understand how you hold yourself accountable and ensure you are leading by example before working to improve followers’ accountability.

2. Ensure followers know WHY. Express your views clearly. Tell accountability stories and provide visual cues. For example, U.S. President Harry S. Truman felt accountability was so important he kept a sign on his desk in the Oval Office that read, “The buck stops here”. He wanted his followers to know he accepted ultimate responsibility for decisions…he wanted his followers to really hold themselves accountable.

3. Communicate a “Master Rule”. If you hold accountability very dearly – if accountability is one of the top 5 most important things you want your followers to embrace – then create a “Master Rule” to make your strong view crystal clear. You could, for example, borrow Harry S. Truman’s “The buck stops here”. Clearly, Truman wanted his followers to view that as one of his Master Rules. Tell stories to illustrate WHY you have chosen to have a Master Rule covering accountability.

4. Recruit with accountability in mind. Talk to job candidates about accountability. Share your stories. Ask job candidates if they have stories of accountability etched in their minds.

5. Use job descriptions as accountability tools. Ensure your Role Descriptions signal accountability messages. Role Descriptions should be clear and concise, covering:

  • 5-7 Task Areas – with each Task Area described in a short phrase
  • 5-7 Goals – one SMART Goal for each Task Area…aligned with department Goals & company Goals
  • Communication – deliver formal feedback on performance vis-à-vis Goals, at least twice per year

6. Talk about accountability at every meeting. For example, select one department/company Goal for each meeting and have each follower commit to perform at least 1 specific action and report on that action at the next meeting. Follow up. As this meeting process is initiated, visit followers 1-on-1 in advance of the next meeting and ask about action taken. Explain WHY you completed your specific action items and HOW you will report them at the next meeting.

7. Address violations. Plan how you will address ‘accountability shortfalls’ because your followers will, from time to time, fail to complete actions as agreed. Address shortfalls immediately…help your followers understand you will not ignore accountability shortfalls. Escalate your feedback to 'corrective measures' if followers illustrate repeated ‘accountability shortfalls’.

Consider the above suggestions if you want your followers to really hold themselves accountable.

And, of most importance, hold yourself most accountable as you lead by example.

Link to Part 3

Doing the right things - really, Whats that all about?

by Rick Baker
On Jul 28, 2015

Many people talk about doing the right thing.

Many people talk about doing the right thing at the right time…that’s even better.

There seems to be a consensus: when we do the right things at the right times we gain advantage…we grow…we meet goals…we succeed.

So – we understand WHY there is value in doing the right things at the right times.

And – much time and effort has been spent exchanging ideas about WHAT are those right things, WHO should do those right things, and WHEN are those right times.

However – one major piece is missing…the HOW.

For example – has anyone ever presented to you the opinion, “Before you can do the right thing at the right time you must think the right thing.”

And, in reaction to that statement you may have thought, “That’s a bit of a confusing thing to say.” And, you may have asked, “Can you explain that comment?”

And following more discussion you understood…

Most of the time we think without thinking about thinking. Our minds are bombarded by unplanned, haphazard thoughts. And, haphazard thoughts frequently are the causes behind our actions.

Considering the extent of unplanned thoughts, it is no wonder we often fail to do the right things at the right times.

That is the first part of the problem.

The second part of the problem: When we have not done the right things we think about how to justify our flawed actions. We know, at least subconsciously, we are ‘making excuses’ for our haphazard thoughts/actions. And, we know we are ‘making excuses’ for not doing the right things at the right times. And – everyone around us knows this too.

When personal growth [of any form] is desired, it is important to embrace the power contained in, “Before you can do the right thing at the right time you must think the right thing.”

When change is personal growth [of any form] is desired, it is important to embrace the power contained in, “Before you can do the right thing at the right time you must think the right thing.”

What do you think about the profanity of our times?

by Rick Baker
On Jul 20, 2015

First, let’s make sure we are on the same wavelength. By ‘profanity’, I mean offensive language. While ‘offensive’ is [of course] subjective and potentially debatable, I think most of us can agree to the following definition of ‘offensive words’:  ‘Offensive Words’ are words we are very troubled to hear from the mouths of our 2- and 3-year old children and grandchildren. In fact, it was a discussion of a 3-year-old’s repetition of a ‘swear word’ that led to the writing of this Thought Post.

It seems to me we observe profanity in 5 forms:

  • Expletives: the things people say when they are angry, frustrated, or in pain
  • Humour: often tied to body parts and body functions
  • Racism/Bigotry: malicious references to people who are different, including attempts at humour
  • Religious references: these can overlap expletives [such as taking the Lord’s name in vain] and bigotry laced with intolerance for people of other religions
  • Habit-speak: as examples - gang talk and passed on habits of family members

Now, I’ve explained what I mean by profanity…What do you think about it?

Specifically, how do you want people to speak at your workplace and what words, if any, should never be used in your workplace? What “Master Rule” applies at your workplace?

How do you or will you address violations of your rules that limit offensive language?

***

Some related thoughts and questions…

Other ways to describe profanity and expletives: blasphemy, curse, cuss, cussword, dirty word, swearword, four-letter word, obscenity, profanity, swear, vulgarism

How do you feel about consistency, do you ‘practice what you preach’? Do you choose to use words at work but choose not to use them in front of your 3-year-old relatives?

When you wallop your thumb with a hammer, what words spring from your lips? If you are not pleased with those 'automatic' words, how could you possibly break that deep-rooted habit?

When you are angry, do you climb up the ladder of increasingly-offensive language?

Do the people in your gang think it is cool to repeat, repeat, and repeat profanity?

In your workplace, is it OK to emphasize an important point by using a strategically-placed piece of profanity?

I have read that native North Americans knew no profanity until the Europeans arrived…I wonder if that is true.

Why has profanity gained so much ground in our mass-marketed entertainment...i.e., why is there so much profanity in our literature, our songs, and our movies?

Is swearing inversely proportional to intelligence? [i.e., The more the profanity the less the IQ & EQ?]

Why have so many 'bad words' been created for body parts and bodily functions? And, why are they considered ‘bad words’ while other descriptors are considered acceptable? So many acceptable descriptors are Latin-based it causes me to wonder how often the Latins used swear words. A quick on-line search suggests there were Latin profanities in the Roman heyday...isn't that disappointing!

What role has religion played in all of this? The 3rd of the Judeo-Christian 'Ten Commandments' says "Thou shalt not take the name of the Lord thy God in vain". Clearly, profanity in some forms has existed for several millennia. People must have been using religious profanity in Moses' time. Were they also using other forms of profanity at that time?

10 Tips for Communicating with Colour-blind Folks

by Rick Baker
On Jul 13, 2015

One day, after labouring over the selection of a couple new shirts, it occurred to me there must be better ways for colour-capable people to communicate with colour-blind and partially colour-blind folks.

Now I don’t want to blow my colour-limitations out of proportion. I realize my limitations are modest and my challenges could be much worse. For example, according to family legend my grandfather was either completely colour-blind or very close to it. So, I know, my challenges are small.

Regardless, I feel I have some ability to speak in support of colour-limited people.

It seems to me it is time to set colour-capable people straight about their woeful communications with those of us who are less gifted in the spectrum of visual colours.

So, to get started, I have created the following…

 

10 Tips for Communicating with Colour-blind Folks:


Tip #10

Don't waste your breath saying, “Until I go blue in the face”.

[For all colour-blind people know your face could already be blue…perhaps even orange. And, speaking out of the blue, colour-blind people will think you are trying to pull their legs if tell them you have the blues.]


Tip #9

Never assume colour-blind people are looking for ”greener grass”.

[That just ain’t happening…there is no greener grass or greener pasture for colour-blind people. And furthermore - don’t get upset if your colour-blind neighbour has the ugliest lawn on your street.]


Tip #8

Refrain from using that ”low-hanging fruit” saying when talking with colour-blind folks.

[Colour-blind people don’t see fruit on trees…well maybe some of them can see lemons and oranges…if the sun happens to be shining just right.]


Tip #7

Don’t argue with a colour-blind person who denies being “green with envy”.

[And, don’t try to convince a colour-blind driver that last street light was red. A colour-blind driver just won’t accept that…especially if he’s your spouse.]


Tip #6

Don’t expect your colour-blind buddies to get excited about painting the town red.

[If you insist on this activity, remember colour-blind people are lousy painters…so, make sure you check their spray cans prior to departure.]


Tip #5

”What are you – yellow?” are not the right words for challenging the colour-blind.

[Rather than feeling their manliness is being challenged colour-blind fellows fear they are coming down with an illness and ask for their wife’s opinion.]


Tip #4

Don’t complain about red tape in front of colour-blind people.

[And, don’t be too surprised if colour-blind people appear to be wearing rose-coloured glasses when you hand them pink slips.]


Tip #3

Remember, colour-blind people agree with the Borgs...”Resistance is futile.”

[I know this to be true. My grandfather was an electronics enthusiast. My mother helped him get over the Borgish futility he felt around resistors.]


Tip #2

Here’s a fine little love poem, pretty much guaranteed to win colour-blind hearts:

Roses are grey

Violets are grey too

Sugar is sweet

And so are you.

 

Tip #1

Don't expect colour-blind people to get all excited about ‘50 Shades of Grey’.

 

Tags:

Beyond Business | Communication: Improving Communication | Humour

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.