We can reduce confusion and remove complexity by creating powerful thoughts that are easy to share with others. We can treat these thoughts as 'philosophies to live by'. We can rely on these thoughts to help us handle even the most-difficult decisions, including decisions around interpersonal conflicts.

"People Do Only 3 Things" is one of those seek-simple philosophies. It promotes self-understanding, which expands the ability to understand others. And, understanding self then others is the only way to build Power of Influence - the essence of Leadership.

You can use "People Only Do 3 Things" thinking to expand your ability to Inspire People - Influence Action - Grow Wealth!

Of course, good leaders want to:

• Do a good job at delegating authority for decision making
• Empower people so they are motivated to expand their decision making

Here are a couple of important considerations:

• Delegation must be consistent…people need to be told the rules and the extent of their authorities
• Delegation must be communicated…it is not enough to say “Our people are empowered to make decisions”. It is important to ensure people understand how and when their authorities should be exercised. It is important to ensure people understand your decisions can be questioned…’within bounds’.

How should we go about setting up Decision-Making authorities so people are empowered? Leaders - here is simple way to approach this: consider the people who directly report to you then have those people perform the same exercise for the people reporting to them. 

According to Brian Tracy there are 3 types of decisions:

• Command Decisions: decisions made by the Leader alone
• Consultative Decisions: decisions made by the Leader after the Leader has consulted with his/her direct reports [and other folks, as required]
• Consensus Decisions: decisions where the Leader delegates the decision-making authority to his/her Leadership team…i.e., like the others, the Leader gets a single vote 

As mentioned above, communication is important. The first step is informing everyone you think it makes sense to follow Brian Tracy’s advice and use 3 types of decisions. After that, start by saying, “This is a consultative decision” or “This is a consensus decision” or “This is a command decision”. This probably will not be required because people will understand the decision type by the way you introduce the decision. On the other hand, there is no harm in making sure by saying things like “I would like to consult you about this” or “Can we come to group consensus about this” or “I have made the following decision’. When in doubt – over-communicate. 

About Command Decisions…

I tell people I have a 10-3-1 Rule:

• For every 10 command decisions I make I expect about 3 will be questioned
• For every 10 command decisions I make I expect about 1 to be strongly resisted, questioned, and argued against

Why? It seems to me 10-3-1 is about the right ratio. When I make command decisions I will make mistakes…hopefully, I do not err more than 3 times out of 10 decisions. If I do then I should not be the boss. Occasionally I will make a glaring mistake…hopefully; I do not do that more than 1 time out of 10 decisions.

My communication of my 10-3-1 Rule is an effort to ensure everyone is comfortable questioning my decisions…’within bounds’. It is an effort to establish boundaries for command decisions:

• command decisions should not be taken as absolute, unquestionable commands…I don’t want to be surrounded by automatons or sycophants…I do want to be surrounded by quality-thinking, curious people
• command decisions should not be subject to excessive questions or objections…a level of questioning and objection is healthy…excessive questioning and objection is a signal of a problem
• people on leadership teams do better when they know the rules

 *** 

According to Dale Carnegie... 

"When Theodore Roosevelt was in the White House, he confessed that if he could be right 75 percent of the time, he would reach the highest measure of his expectation."  

About Roosevelt's 75%... that supports the selection of 3 in 10-3-1...or, at least, it suggests having 3 of 10 decisions questioned is in the right ballpark.