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Name of author Rick Baker, P.Eng.

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CHANGING FOR THE BETTER: Good Habits, Bad Habits, & New Things - #15

by Rick Baker
On Aug 22, 2012

Here's a link to the first 14 CHANGING FOR THE BETTER Thought Posts.

And here are links to other articles about Change: Making Change, You Want to Make Some Changes at Your Business, Change is Only Constructive When People are Comfortable, What Does Change Mean To You?, and Change or Die.

***

I write a lot about change. And, I read a lot about change. I do these things because when it comes to business change is pervasive, underestimated, ignored, and mishandled. And, those are just some of my mistakes.

Change is a topic worthy of life-long learning. Change affects every aspect of our lives. It is very personal, yet it defies being contained so it spreads from person to person and it affects one and all...in different ways.

A solid understanding of change, how it affects self, and how it affects others is an essential piece of leadership knowledge.

Without a good understanding of these aspects of change a leader is not and never will be much of a leader.

So, I study change. I select wisdom from various authors, scientists, leaders, and heroes and I do my best to understand that wisdom and use pieces of it to improve my understanding of change, how it affects me, how it affects the people I work with, and how it affects the people I serve.

Here is an excellent sample of such wisdom, an excerpt from John C. Maxwell's 'The 5 Levels of Leadership', (2011).

"Change in an organization is always a leadership issue. It takes a leader to create positive change. And the best way to start working as a change agent is the same as when trying to build a relationship. You need to find common ground. Any leader who wants to make changes is tempted to point out differences and try to convince others why change is needed. But that rarely works. Instead, focus on the similarities and build upon those. To get started, look for common ground. In the following areas:

  • Vision: when the vision is similar, you can bet that the people are standing together and they have the same view. If their vision is similar to yours, you all see it clearly, and everyone has a strong desire to see it come to fruition, you can probably work well together.
  • Values: It's difficult to travel with other very long if your values don’t align. Find out what others stand for and try to meet where you share the same standards.
  • Relationships: Great teams have people who are as committed to one another as they are to the vision. If you've done the work on level 2, you should already share common ground in this area.
  • Attitude: If you are going to get people to work together for positive change, their attitudes need to be positive and tenacious. If they're not, there will be trouble ahead.
  • Communication: For change to occur, communication must be open, honest and ongoing. When people are in the dark they start to speculate about what’s happening. And their assumptions are often wrong. Inform people so that everyone is on the same page."

 
Here are some links to Spirited Leaders' thoughts about: Vision, Values, Relationships, Attitude, & Communication.

 

Is it time you fixed your voice-mail message?

by Rick Baker
On Jul 25, 2012

More than 50% of business people have a voice-mail message that says something like, "Thank you for calling. I am not here. Leave a message and I will call you back as soon as possible."

At least half those business people have that message on their phone system even though they know they will not return many phone calls. For example, they know they will not return phone calls when:

  • They don't know the person.
  • They think the person is trying to sell something.
  • They think the person is trying to talk them into sponsoring or donating something.
  • They think the person is too junior to talk to.
  • They feel they are too busy with other work.

In other words, some business people don't return phone calls when the caller doesn't pass their What's In It For Me? test. 

The question is...

When they know they will not return all those types of calls, why do they use a voice-mail message that says they will?

Using blunt words, why do they provide voice-mail proof they are liars?

People who use a phone for business should not ignore this inconsistency or how other people will react to it.

Why?

Other people notice lies. While people tend to cut themselves slack...they almost always judge others more harshly. And, when they find other people acting inconsistently it is viewed as untrustworthy. It sours relationships and closes doors. 

While you may think otherwise, regardless - there is no long-term 'win' for you when you say one thing and do another...no reward - just risk; sooner or later that risk will catch up to you and visit you as a problem.

So, if you are using your phone 'inconsistently' you should correct that: there are a number of ways you can correct it.

The top 3 are:

  1. Change your voice-mail message so it aligns with the action you know you will take after receiving messages on your phone.
  2. Start returning phone calls so your actions align with the message you have on your voice mail.
  3. Remove voice mail from your phone.

 

PS: Successful People Have More Time

PPS: There is an economic justification for 'consistency'. And, of course, there is an interpersonal justification.

Tags:

Communication: Improving Communication | Leaders' Thoughts | Marketing | Sales

Bad Signals & Signs of Existing and Impending Business Problems

by Rick Baker
On Jul 24, 2012

All businesses experience a series of problems. Solving problems is essentially what business is all about. However, business should not be a strung-out set of stressed-out problem-solving experiences. Business should not be that painful.

When you boil business down you find people. 

So, restating the above:

People's jobs and careers should not be struggling, painful experiences dragged out over long periods of time.

People should step back every once in a while and check the health of their job, career, and business.

Does their workday contain any unhealthy symptoms?

As introductory examples, people could check for:

  1. Failure to reply to phone messages and email messages...2 main reasons why this is unhealthy: it closes the door to potential opportunities, especially the value embedded in weak links and it brands you and your company as self-focused....this is especially a problem if you and/or your business are active with other aspects of social media such as LinkedIn, Twitter, Facebook, and You Tube. [another idea to consider - ] Successful People Have More Time
  2. Stalled Sales...there are root causes. What are they? [an idea to consider]
  3. Chronic errors...there are root causes. What are they? [an idea to consider]
  4. Software or process technologies falling behind [an idea to consider]
  5. Tightening cash flow [an idea to consider]
  6. Increased disharmony among employees [an idea to consider]
  7. Increased turnover [an idea to consider]

The Attention Dilemma

by Rick Baker
On Jul 19, 2012

Have you had trouble getting people's attention?

Is it becoming more difficult to get people's attention?

If you have had trouble getting people's attention and that problem seems to be worsening...you're not alone.

And, there's good reason for it.

Here's the picture...

Some experts say each of us is 'hit' by 5,000 advertising impressions a day...others say the number could be as high as 50,000 per day. 

Regardless, 5,000 or 50,000, that's a lot of advertising hits per day. The ads hit our eyes and ears...as we drive down the street, look at magazines, get our hair cut, stop behind a bus, read our mail, look at our BlackBerry or iPhone, watch a movie at the theatre, visit a restaurant, buy gas for our car, rent a movie, watch TV, surf the Internet...logos, marketing messages, branding, branding, branding. 

100,000,000 hours per weekend...that's how much time people in North America spend every weekend watching TV commercials.

We are mostly immune to the ads. 

Let me rephrase that - our conscious minds are mostly immune to the ads. However, all those thousands and thousands of ads and branding pictures get through our eyes and ears and into our unconscious brains. And, that's where the problem starts. I mean - if you want to get people's attention - that's where the problem starts. All of the incoming stimuli - 5,000 or 50,000 advertising hits per day on top of numerable other stimuli Mother Nature, Man, and everyday life expose our brains to - gnaws away at our brains.

That's why it is so darned hard to get people's attention.

Tags:

Brain: about the Human Brain | Communication: Improving Communication | Marketing | Sales

Thought Tweet #522

by Rick Baker
On Jul 17, 2012

Thought Tweet #522 Leaders must #1 listen so people talk and #2 talk so people listen.

 

The Thinking Behind The Tweet

Marketers and Salespeople must be able to do this too...and co-workers must do it...and committee workers...and teachers...parents...spouses...

Tags:

Communication: Improving Communication | Thought Tweets

Symptoms of recession-ridden businesses

by Rick Baker
On Jul 10, 2012

After talking with several hundred business owners and leaders during the past 4 years, I have noticed some trends.

Many businesses are struggling with social media...

  • people seem to believe there are magic formulae and secret prescriptions for social media & marketing success
  • people don't realize nobody has a clear image of the future [...we are making it as we go along]
  • some people think they have exact/precise prescriptions for social-media success [yet, they cannot deliver on their claims]
  • as communication tools become more advanced and widespread, the less actual contact we have with other people
Many businesses are struggling with sales...
  • many lack good hiring process...accepting too many unknowns at the time of hiring
  • many lack good sales process & training, putting too much reliance on old methods and past success
  • many lack insights of true value to good salespeople and clients
  • few pay attention to clients' clients
 
Many businesses are struggling with communication...
  • many people have difficulty handling the volume of communication they face [e-mail is often cited as the key problem]
  • many people fail to reply to communications...unless they see immediate value they do not reply to e-mail to phone messages
  • most people fail to grasp the proven value of weak links
  • for many businesses communication shortfalls create extra work, kill morale, and stifle innovation

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.