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Name of author Rick Baker, P.Eng.

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Thought Tweet #718

by Rick Baker
On Apr 17, 2013

Thought Tweet #718 How much would you pay for a can of clone spray?

 

The Thinking Behind The Tweet

People are genetically similar; people are radically different. Sometimes people differences lead to amazing results; sometimes people differences lead to mayhem. 

If we had cans of clone spray then we could take turns using them on one another. Wouldn't that improve communication?

Anyone can give a damn about other people in business

by Rick Baker
On Apr 8, 2013

Recently, I wrote about a special set of binoculars that help us do a better job of seeing eye to eye.

Here's a link to that article

Now, here's a fact: anyone can give a damn about other people in business. Even folks with brutal track records can do it. I know...from personal experience. But, that message and the tirade in its wake must wait for another day.

Today, I want to write about one simple tool that will help people who want to give a damn about other people but have never been taught how to do it. The tool is one of many created by Edward de Bono. Edward de Bono is one of the world's leading creative thinkers. He has designed numerous tools to teach people how to think creatively and how to make better decisions. To be more candid: Edward de Bono is one of my heroes...a beyond-gifted brain, a straight-up writer, a prolific writer, an inventor, a student of the brain, and one of the world's greatest thinking-teachers.

These de Bono tools can be put to use by people who want to learn how to listen better and understand other people at their workplace. They can be used by people who want to give a damn about others and are prepared to dedicate attention to learning how to get that done.

The starting point for appreciating the differences in others and better-understanding others is learning how to shift the way we look at and think about others. The shift happens in our brains - it's a pre-frontal cortex thing - and we are at the controls. We alone can exercise our brainpower and make thinking-shifts happen. 

We can choose the perspective we will use [rather than simply accepting the thoughts that arise in our brain through habits].

We can do even better than that.

We can choose multiple perspectives and use all of them [rather than simply accepting the thoughts that arise in our brain through habits] .

Here's an example of how we can select and use perspective-paradigms: Edward de Bono's 'Six Thinking Hats'. 

"Six Thinking Hats" is one of my favourite de Bono thinking tools. It is easy to understand and easy to use. You 'put on a hat' and allow it to govern the way you think while you are wearing it. You put on hat after hat as you consider a problem, or a person's actions, or a decision, or a situation. You wear one hat at a time, looking at the problem/actions/decision/situation from that hat's perspective. 

This is a simple way to get out of a thinking rut...and it is a great way to make sure you don't get into thinking ruts.

Here's the picture...

 

Links to other articles about Edward de Bono

Thought Tweet #702

by Rick Baker
On Mar 26, 2013

Thought Tweet #702 Who decides Intelligence? We all decide Intelligence!


The Thinking Behind The Tweet

We are sentient creatures. We are thinking creatures. We are curious and we like to measure and compare. We possess special neurons that help us understand other human beings. As we experience other people, we sense and gauge the signals of their intelligence [or lack of it], whether it is IQ-type or EQ-type or some other type of intelligence. 

Obviously, we are subjective as we observe and measure other people. We do not employ ‘exact science’. We tend to stereotype. We tend to downplay situations. We tend to have attribution bias, etc.

Who decides intelligence? 

We all do and we do it every day. 

Here are a few articles that you might find interesting…

 

Thought Tweet #701

by Rick Baker
On Mar 25, 2013

Thought Tweet #701 What makes you think you can mask that square talent in round task?

 

The Thinking Behind The Tweet

  1. Dan Pink says little rhymes are a good way to catch people's interest and influence them [I'm working on it]
  2. You cannot force a Square Talent into a Round Task

There is no Magic Formula For Hiring

by Rick Baker
On Mar 21, 2013

Some time ago, I wrote,

"When it comes to filling roles at your company, rather than dwelling on who is right and who is wrong,  business leaders should dwell on 2 things:

  1. Character Differences…particularly, the interplay between individual’s egos
  2. Individual’s Talents…particularly, the extent individual’s talents deliver value to the business"  [for more thoughts in that area, see Getting The Right People on Your Bus]

A little later, I wrote,

"In a 2011 Canadian Corporate Culture study, 85% of respondents indicated that cultural fit is more important than necessary skills when hiring

When you are hiring a person to join your business you must work to understand whether or not they will 'fit in' your business Culture.

That means at least 3 things:

  1. You must understand your business Culture and the details of its embedded Values and your rules [our Master Rules],
  2. You must understand the employee-candidate's personal Values, and 
  3. You must determine whether or not the employee-candidate is compatible with our business Culture."    [for more thoughts in that area, see Having Values, Delivering Value, & Recruiting Great People]

Why did I write those points?

I wrote them because I have witnessed many people recruiting at the 50% level. I mean, when they are recruiting they do half the work they need to do:

  • they cover the tangible-technical aspects of the role, making sure credentials are in place, spending time figuring out the candidate's ability to perform the key of the role, etc. and Tasks
  • they fail to cover the intangible aspects of the role such as culture fit, values fit, etc.
A month ago, I was involved in a very-interesting discussion about how to make sure leaders know how to apply the right people-talents to the right-work tasks. To sum up my view, we should not attempt to force round talents into square tasks or square talents into round tasks. Rather, we should spend more time than we now spend making sure we 'customize' roles and tasks to ensure people-talents mesh with the work we are asking them to do. It became clear to me, I was not communicating my thoughts clearly enough. People were interpreting my comments to mean leaders need to go the extra mile then another mile then another...meanwhile followers/workers/staff bore none of the burden.
 
I did not want people interpreting my views as leaders must fully bend over backwards while everyone else could relax and have it their way.
 
So, a month ago, I wrote an article called Right Butts, Right Buses, Right Seats, & Right Tasks. This article expands on the earlier thoughts [introduced above].
 
Now - 
 
There is no Magic Formula For Hiring.
 
When I say that, I mean:
  • We cannot hire with perfection....no matter how thorough we prepare and perform, there is no way to guarantee hiring process perfection
  • No candidate will be perfect for the role...i.e., no candidate will be able to perform all aspects of the role perfectly. That applies whether we are referring to the hard-tangible-technical tasks of the role or the soft-intangible-interpersonal tasks of the role.
  • We must be diligent - we won't be perfect.
So, we should set simple rules for hiring process. Some of the rules should cover off the people side. Some of the rules should cover off the job-technical side. The rules should include flexibility so we can maximize the meshing of people-talents and role-tasks. 

Here are some hiring realities:
  1. Uncertainty is always the scenario: none of us can foresee the future. The best we can do is make predictions and make adjustments as less-desirable-than-forecast situations arise. 
  2. Waiting for perfection is a luxury few can afford. Working for perfection is a strategy for disappointment. 
  3. Have a thorough hiring process…but do not aim for perfection. Communicate openly…about tangible/technical facts and the intangible aspects of your business culture/environment. Involve many people…so your company and the candidate have the ability to observe one another…over a period of time. Be thorough. And take action.

The bottom line...

We must keep working at improving our hiring.

The Power of a Story

by Rick Baker
On Mar 18, 2013

When you hear someone telling a story, do you think:

  • I know a person like that? or
  • That could happen to me?

If you feel and think things like that then, by definition, you have heard a good story. 

Bad stories do not generate those sorts of feelings or thoughts.

Good stories touch our brains and our hearts, triggering emotions and causing our mirror neurons and our spindle neurons to fire. These neurons help us to understand what other people are thinking and empathize with other people's feelings. These neurons help us communicate, be social, and experience other 'high-level' feelings. 

 

Spindle Neuron

 

Now, what kinds of feelings and thoughts do your stories generate?

 

PS: About Sticky Stories

Sticky messages = messages that are understandable, memorable, and effective in changing thought or behaviour

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Communication: Improving Communication

Copyright © 2012. W.F.C (Rick) Baker. All Rights Reserved.