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Name of author Rick Baker, P.Eng.

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Thought Tweet #543

by Rick Baker
On Aug 15, 2012

Thought Tweet #543 Plan and Integrate your Sales activity: do not view Sales as a stand-alone business function.

 

The Thinking Behind The Tweet

Phillip Delves Broughton, talking about 

'The Art of the Sale', (2011) About Ron Popeil: inventor [for example, Popeil Pocket Fisherman], infomercial personality, and master salesman:

"Popeil grew up selling at state and county fairs before making his fortune in infomercials. He wrote about selling not as a stand-alone business activity but as one piece of a process that begins with great ideas, includes patents, design, packaging, pricing, manufacturing, advertising, and publicity. The greatest salesman, by Popeil's definition, understands how all these steps are integrated because he is the inventor, manager, and seller. The moment selling becomes a separate business function you're sunk."

source: copied from audio book...'The Art of the Sale', (2011)

Tags:

Sales | Thought Tweets

Manufacturing Sector Contracts: what you don't know...

by Rick Baker
On Aug 14, 2012
Manufacturing Sector Contracts: what you don't know...will hurt you. 
 
What's bad - manufacturers in Ontario continue to leave money on the contract-table and accept the burden of a transfer of risks. We have seen evidence of this on many occasions. 
 
What's worse - we've encountered a resistance to advice on how this problem can be remedied. Frequently, we have heard responses like "That's just the way it is" and "We can't do that in our industry". 
 
What's worst - a good number of Ontario manufacturers are no longer in business, at least in part due to their refusal to accept contracting advice. Poor contracting practices - narrow-focused negotiation and industry-sector-biased negotiating - and failure to borrow better practices from other sectors has contributed to the reduction of the Ontario manufacturing sector.
 
Ontario can and will do better.
 
There's no question - many Ontario manufacturing companies can do a better job of negotiating major contracts.
 
Here are some bullet points to consider...an objective 3rd-party view on contracting:
  • When you restrict your thinking to your industry sector, or even to industry in general, you leave money on the table or expose your company to extra risk
  • When you do not know and have confidence in your differential advantage you are negotiating on weak legs
  • When you believe you are negotiating from a position of weakness...then you are [so, terminate that thinking]
  • Borrow brilliance and better negotiating practices from other industry sectors and from commercial sectors...seek out different perspectives
  • When you approach RFPs with a limited-possibilities mindset you open the door to problems
  • Major companies utilize a variety of people to explore and test contracting boundaries...not just company executives and [in-house and 3rd-party] lawyers and accountants
  • Major companies combine thorough contracting processes with creative thinking processes
  • It's time to get back into auto-sector work...but, this time use enhanced negotiating practices
What do you think?

Tags:

Borrowing Brilliance | Entrepreneur Thinking | Sales

What Sales Managers Want

by Rick Baker
On Aug 9, 2012

How often do you step away from your day-to-day work to think about what Sales Managers want?

Sure, if you're a business leader then sales managers have disappointed you in the past...so you may find it tough to listen when they talk to you.

Sure, if you're a sales rep you've got a pretty good handle on every mistake Sales Managers are capable of making...so you are often on your guard when you talk with them.

Sure, if you're a controller or CFO...you've got some reservations too.

But - maybe it would be a good thing to know what sales managers want?

I've taken a shot at creating a sample list...perhaps, you could discuss these sorts of items with your Sales Manager? 

  1. To set realistic goals for their Sales Departments
  2. To achieve those goals, or perhaps, to fall just a tiny bit short of them
  3. To deliver insightful and pertinent communications to their sales reps so the reps can use those communications to gain advantage with customers
  4. To have the authority to treat sales reps as individuals [and as members of 'categories']
  5. To understand a broad range of clients
  6. To thoroughly know sales reps and others at the company have personal relationships with certain clients
  7. To understand their industry and how their company is different from the rest of the pack
  8. To deliver quality products and services - on time
  9. Real support from Marketing Departments...especially: help segmenting target markets, help identifying the company's differential advantage, and help creating 'unified' company messages for clients
  10. To hear the truth
  11. To see more smiles than frowns
What does your Sales Manager have to say?

Tags:

Leaders' Thoughts | Marketing | Sales

Thought Tweet #533

by Rick Baker
On Aug 1, 2012

Thought Tweet #533 As counter-intuitive as it may seem - today, more than ever, for human interactions, thoroughness outstrips quickness.

 

The Thinking Behind The Tweet

If you don't believe me, spend some time in the B2B sales arena.

And...don't forget, in races - turtles can beat rabbits


Tags:

Sales | Thought Tweets

Thought Tweet #532

by Rick Baker
On Jul 31, 2012

Thought Tweet #532 When you think on narrow paths you can be efficient; when you think on broad paths you can be effective.

 

The Thinking Behind The Tweet

And, being effective is twice as productive as being efficient. That 2:1 ratio makes sense...it signals the value of leadership ['effectiveness' being a, or the, key word] and management ['efficiency' being a, or the, key word].

About Business Paths

Reference for the 2:1 ratio comment above: Dixon & Adamson, 'The Challenger Sale - Taking Control of the Customer Conversation', (2011)

 

Tags:

Leaders' Thoughts | Sales | Thought Tweets

Selling is the horse that pulls the cart of business.

by Rick Baker
On Jul 31, 2012

This is the first time I have used a 3rd party quote as a title for a Thought Post.

"Selling is the horse that pulls the cart of business."

Philip Delves Broughton

'The Art of the Sale', (2012)

Why use that quote?

Because it is beyond crystal clear - the time has arrived for Canadian B2B people to double check to make sure strength exists in front of their business-carts

I have personally witnessed hundreds of situations where local, SouthWestern Ontario, businesses are struggling and failing to forecast or maintain let alone grow sales. 

The problem is beyond crystal clear, it is perfectly clear; there is much B2B sales discomfort around forecasting and performance; we need to improve our B2B sales performance, and we need to do it sooner rather than later.

Here's another quote that captures some of what I am thinking:

"Sales success today is much less about getting better at what you already know and much more about creating an ability to tackle what you don't know. In order to thrive in that world, you're going to have to build a sales organization - and a sales culture - that enables that kind of innovation activity. A world where effectiveness is elevated above efficiency."

Matthew Dixon & Brent Adamson

'The Challenger Sale - Taking Control of the Customer Conversation', (2012)

So what...quotes from recent books about selling: don't make sales-challenge mountains out of sales molehills and sales quotes!

Here's what!

Take a good close look at your business development function: is it keeping up with the times?

If it is - great...you are in the successful, leading-edge minority.

If it isn't - don't sweat it...just get at making some changes for the better

 

 

 

 

 

 

 

Tags:

Change: Creating Positive Change | Leaders' Thoughts | Sales

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