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Name of author Rick Baker, P.Eng.

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Communication tip: People want to hear positive messages…so why not deliver positive messages.

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

We tested positive and negative marketing messages. We tried both "in these tough economic times" and "to build for the future". We found our positive messages were twice as successful as our negative messages. So we work to keep our communications on the positive side of centre.

 

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Communication: Improving Communication | Marketing | Sales | Thought Tweets

Communication tip: Deliver messages different ways, use different vehicles, and repeat. That’s the way people learn.

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

Some suggestions:

  • Keep the message simple, concise, and clear
  • Use stories to convey the message
  • But, also deliver the message in your own words
  • Deliver the message yourself and through other people
  • Deliver the message in writing, verbally, and with pictures

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Communication: Improving Communication | Sales | Thought Tweets

Sales-communication tip: Under-Promise and Over-Deliver …Under-Talk & Over-Listen

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

While people are very busy, somehow they manage to remember the promises you didn’t deliver on. And, if people are talking there is a reason for it. I mean, people have reasons for saying things even if the things they are saying are not on the same topic as the things you are thinking while you could be listening while they are talking. Rather than thinking all that stuff by yourself and waiting for them to stop talking so you can get your thoughts delivered…listen.

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Communication: Improving Communication | Sales | Thought Tweets

Communication tip: Don't strangle your sales calls…stop choking your Clients with facts, figures, graphs, and analytics.

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

When you mention numbers you will cause your Client to think about numbers. The Client's mind, a Buyer's mind, will call up the tools a Buyer uses to analyse numbers. Unless performed with care and skill, that will take you farther away from closing a sale…not closer.

Tags:

Communication: Improving Communication | Sales | Thought Tweets

Communication tip: Boiling thoughts down to one or two words is the stuff of communication genius!

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

When we have that tool of genius we can apply it to our business thought and communication. We can benefit from creative thinking, putting it to use daily (in our marketing, as just one example); quickly get to the true root of problems…so solutions jump out at us; understand the Leader’s Role…and communicate it well, and expand Business Success.

Tags:

Communication: Improving Communication | Thought Tweets

When you simply listen with an open mind...what are your Clients saying about your competition?

by Rick Baker
On Aug 21, 2014

The Thinking Behind the Tweet

The main point is - Listen. Don’t make comments about your competition. And 'overrule' yourself if you are tempted to ask leading questions. When your Client brings up your competition it means something. Your challenge is to determine what it means. You can prepare for this inevitable situation by planning the questions you will ask your Client after your Client raises the topic of your competition. When you design those questions, design them carefully

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Communication: Improving Communication | Sales | Thought Tweets

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